Need to Deny Technician No Longer w/IT But Still Accessing ServiceDesk
We have an employee who is no longer part of our group. They are still with the company. They have tickets from the past that they worked and because of that they have permissions to access and comment on them. We need to remove this employee's ability to access the tickets they have permissions on, but still keep their user account active (because they are still part of the company and may need to have tickets created for them as end users).
Any suggestions on a good way to handlie this situation?