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need details regarding known issue and one case raised with symantec

Created: 01 Aug 2013 • Updated: 15 Aug 2013 | 5 comments
This issue has been solved. See solution.

Hi Friends

While investigating RCA case for hung in symantec file store NAS issue.

we raised a case with symantec and found that this is a known bug  2384962.

The case we raised with symantec was 418-911-600

We are facing similar issue in other system

can someone please help me in getting details about known issue 2384962

and details from case 418-911-600

Operating Systems:

Comments 5 CommentsJump to latest comment

Marianne's picture

Can you not get this information from your case engineer?

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

symsonu's picture

This has happened about seven to eight moths back

I have email id of case engineer. I dropped an email.However I didnt get any reply.

g_lee's picture

emailing the case engineer directly is usually not the best approach

how about:

- log a new case, cross reference/mention it's regarding the old case

- using the new case, request the details from the old case

If this post has helped you, please vote or mark as solution

Venkata Reddy Chappavarapu's picture

The issue has been addressed and closed. The fis is addressed in 5.6RP1P2 and 5.7 release. which version of the release you are running on?

Venkata Reddy Chappavarapu,

Sr. Manager,

Information Availability Group (VCS),

Symantec Corporation


PS: If you are happy with the answer provided, please mark the post as sol