ServiceDesk

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  • 1.  Need to disable Subtask Warn data/Late date

    Posted Apr 20, 2011 05:38 PM

    I am trying to appease a few of our workers that will no longer have the auto creation of Child Incidents as they are used to in Helpdesk.

    It seems as though in ServiceDesk the only way to get close to that functionality is with Create Subtasks, so I created some Subtask templates that they can choose from.

    I need to be able to disable, or set dates in Workflow far into the future, for the Sutask Warn data and Late date. 

    Went into the SD.Incident Management workflow > Initial Diagnosis and disabled the Set Timeout of Subtask Editor, or tried to disable it, and got  Parameter 'TimeOutDate' must be configured.

    I would like to disable this and remove it from the form.

    Any ideas on how to do this would be appreciated. 

     

    Larry



  • 2.  RE: Need to disable Subtask Warn data/Late date

    Posted Apr 20, 2011 05:44 PM

    What if I completely turned off Auto-Escalation, since we are not using it?

    Would the world end, at that time?

     

    Larry