I am trying to appease a few of our workers that will no longer have the auto creation of Child Incidents as they are used to in Helpdesk.
It seems as though in ServiceDesk the only way to get close to that functionality is with Create Subtasks, so I created some Subtask templates that they can choose from.
I need to be able to disable, or set dates in Workflow far into the future, for the Sutask Warn data and Late date.
Went into the SD.Incident Management workflow > Initial Diagnosis and disabled the Set Timeout of Subtask Editor, or tried to disable it, and got Parameter 'TimeOutDate' must be configured.
I would like to disable this and remove it from the form.
Any ideas on how to do this would be appreciated.
Larry