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Need to get the SylinkReplacer utility

Created: 30 Jul 2013 • Updated: 30 Jul 2013 | 8 comments


           I'm building a new SEPM enviornment and need to re-direct the clients to point to the SEPM server.  Does anyone know where to get the utility SylinkReplacer?  This utility edits the .XML file which points the client to the SEPM.  One would think you can just download it from Symantec's site. 


Operating Systems:

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Brɨan's picture

You need to contact support to get sylinkreplacer for SEP 12.1

See here

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Ambesh_444's picture

Yes agreed with Ajin,

You should contact symantec support team for the same.

Thank& Regards,


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SameerU's picture


If you have SEPM 12.1.2 you can replace the Sylink file within the console


raju123's picture

If clients are lower version than Sep12.1 R2 then you van contact to symantec support.

version is Sep 12.1 ru2 or higher then follow the link

Restoring client-server communications by using a client installation package
See the link for manually replace the file
How to change the sylink.xml file in Symantec Endpoint Protection (SEP) 12.1
Article:TECH157585 | Created: 2011-04-07 | Updated: 2012-06-07 | Article URL
How to create a new case in MySupport
Phone numbers to contact Tech Support:-
Regional Support Telephone Numbers:
United States: 800-342-0652 (407-357-7600 from outside the United States)
Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
United Kingdom: +44 (0) 870 606 6000
see this one
Mithun Sanghavi's picture


In case of  SEP 12.1.RU2you no longer need Sylink Replacer. That functionality is built in to the SEPM now. See the attached screenshot, or the following document:

Restoring client-server communications with Communication Update Package Deployment

The clients can be either 11.x or 12.1 (previous version than 12.1.2).

In case you are using any lower version to SEP 12.1 RU2, then you would have to contact Symantec Technical Support and create a case with them.

How to create a new case in MySupport

Phone numbers to contact Tech Support:-

Regional Support Telephone Numbers:

  • United States: 800-342-0652 (407-357-7600 from outside the United States)
  • Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
  • United Kingdom: +44 (0) 870 606 6000

Additional contact numbers:

Hope that helps!!

Mithun Sanghavi
Associate Security Architect


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raju123's picture
Please update the current status in thread or mark as Solved with the helpful one.