Endpoint Protection

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  • 1.  Need to get the SylinkReplacer utility

    Posted Jul 30, 2013 03:45 PM

    Hello,

               I'm building a new SEPM enviornment and need to re-direct the clients to point to the SEPM server.  Does anyone know where to get the utility SylinkReplacer?  This utility edits the .XML file which points the client to the SEPM.  One would think you can just download it from Symantec's site. 

     

    Thanks!



  • 2.  RE: Need to get the SylinkReplacer utility

    Posted Jul 30, 2013 03:50 PM

    You need to contact support to get sylinkreplacer for SEP 12.1

    See here

    https://www-secure.symantec.com/connect/forums/sylinkdrop-remote-sep-121#comment-6235741



  • 3.  RE: Need to get the SylinkReplacer utility

    Posted Jul 30, 2013 05:53 PM

    You may not need it if your SEPM is 12.1 RU2 or RU3

    http://www.symantec.com/docs/TECH199124

    MJD



  • 4.  RE: Need to get the SylinkReplacer utility

    Posted Jul 31, 2013 12:30 AM

    Hi, 

    Please do not post  tools for download. Only Symantec Support has the authorization to provide these tools.

    https://www-secure.symantec.com/connect/forums/sylinkdrop-remote-sep-121#comment-6235741

    http://www.symantec.com/docs/HOWTO55428

    Regards
    Ajin


  • 5.  RE: Need to get the SylinkReplacer utility

    Posted Jul 31, 2013 01:00 AM

    Yes agreed with Ajin,

    You should contact symantec support team for the same.



  • 6.  RE: Need to get the SylinkReplacer utility

    Posted Jul 31, 2013 01:09 AM

    Hi

    If you have SEPM 12.1.2 you can replace the Sylink file within the console

    Regards

     



  • 7.  RE: Need to get the SylinkReplacer utility

    Posted Jul 31, 2013 02:18 AM

    If clients are lower version than Sep12.1 R2 then you van contact to symantec support.

    version is Sep 12.1 ru2 or higher then follow the link

     

    Restoring client-server communications by using a client installation package
     
    http://www.symantec.com/business/support/index?page=content&id=HOWTO81455
     
    See the link for manually replace the file
     
    How to change the sylink.xml file in Symantec Endpoint Protection (SEP) 12.1
    Article:TECH157585 | Created: 2011-04-07 | Updated: 2012-06-07 | Article URL http://www.symantec.com/docs/TECH157585
     
    #Edit#
     
    How to create a new case in MySupport
     
    http://www.symantec.com/business/support/index?page=content&id=TECH58873
     
    Phone numbers to contact Tech Support:-
     
    Regional Support Telephone Numbers:
     
    United States: https://support.broadcom.com (407-357-7600 from outside the United States)
    Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
    United Kingdom: +44 (0) 870 606 6000
     
     
    see this one
     
    https://www-secure.symantec.com/connect/forums/where-download-sylink-replacer
     
     
     


  • 8.  RE: Need to get the SylinkReplacer utility

    Trusted Advisor
    Posted Aug 01, 2013 09:33 AM

    Hello,

    In case of  SEP 12.1.RU2, you no longer need Sylink Replacer. That functionality is built in to the SEPM now. See the attached screenshot, or the following document:

    Restoring client-server communications with Communication Update Package Deployment

    http://www.symantec.com/business/support/index?page=content&id=HOWTO81455

    The clients can be either 11.x or 12.1 (previous version than 12.1.2).

    In case you are using any lower version to SEP 12.1 RU2, then you would have to contact Symantec Technical Support and create a case with them.

    How to create a new case in MySupport

    http://www.symantec.com/business/support/index?page=content&id=TECH58873

    Phone numbers to contact Tech Support:-

    Regional Support Telephone Numbers:

    • United States: https://support.broadcom.com (407-357-7600 from outside the United States)
    • Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
    • United Kingdom: +44 (0) 870 606 6000

    Additional contact numbers: http://www.symantec.com/business/support/contact_techsupp_static.jsp

    Hope that helps!!


  • 9.  RE: Need to get the SylinkReplacer utility

    Posted Aug 03, 2013 12:46 AM

     

    Please update the current status in thread or mark as Solved with the helpful one.