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Need Help and Guidance

Created: 04 Dec 2007 | Updated: 22 May 2010 | 2 comments
Matthew Rinesmith's picture
Matthew Rinesmith
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I have run into and issue today with some processes taking up 100% of the CPU.  This is on a terminal server that hosts JDE.  Each instance of a user logged onto the server is producing the Process: SmcGUI and with 10+ people logged on the CPU usage is going up to 100%. This goes along with another Process SMC.exe which is eating up a good amount of CPU.

I guess my question is, is there something I can do to make it so this stops happening?


My other question is for best practices.  For all of the servers, do I need real time protection enabled on them?  What settings are best to use on Servers? 

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Rick Dolan's picture
Rick Dolan
Need Help and Guidance - Comment:06 Dec 2007 : Link
I had the same issue even on workstations. I found that putting just the antivirus package seemed to make things run well with no wierd system resource hogging. I think the Proactive Threat Protection and Network Threat Protection are creating this issue as they seem to destroy system performance. Just to be safe when changing options on the install package like adding or removing Proactive Threat Protection, I've had better luck uninstalling the old package fromthe clients and then redeploying.
 
Rick
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Steddiehoward's picture
Steddiehoward Symantec Employee Accredited
Need Help and Guidance - Comment:07 Dec 2007 : Link
I think Rick pretty much nailed it about the Proactive Threat Protection.  On servers it is best not to have PTP enabled.  We should have the ablility to utilize Proactive Threat Protection on servers in a later version (not sure of the timeframe), but for now you'd be better off not using it on servers.
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