Need help fixing the error 54.
Updated: 21 May 2010 | 7 comments
Hi,
I unable to fix an issue for the error code 54. After adding the client to the master server client list , running the backup failed with error 54. Added the client host name entry on Master/Media server , There is no network issue between client and server (checked using ping,nslookup commands). Using command bpclntcmd checked the name resolution on both client /master/media ..looks good. The version of NB on both Master and client is NB 5.1 MP5. Required NB services are running on the client and server and bpcd on client side is having status Listning. But backup is still getting failed with error 54. And finally i checked using below commands in Master server.
./bpgetconfig -g <client name> gives o/p as network connection timed out
./bpgetconfig -M <client name> gives o/p as invalid error number
I tried to use IP address and FQDN name of the client as well on the command gives same error,
Can you pls guide me how to proceed with this issue to fix it?
Thanks.
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Check the name resolution between the Master & each Media server. The bpclntcmd function can be found in d:\veritas\netbackup\bin (see http://support.veritas.com/docs/261393)
Check DNS entries and the domain which they are entered in with their respect PTR records
if a client has two separate FQDN entries, it is vitally important that the client checks under the correct FQDN domain first, otherwise it'll resolve the wrong entry and the IP link will fail
I hope this is of some use.
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