Need Help in getting rid of this virus! Cannot scan in safe mode on vista, cannot install the patch or any program
Hi Guys, I am not a computer person and need your help with this issue. My computer got this "Infostealer.Snifula.C" (filename: chknon32.dll, Action: left alone, cannot quarantine, cannot delete), "Tojan.Bredolab " (file name: ~TMDOF3.tmp, cleared partially) and few unnamed risks which were left alone (filenames: 947f9b6-41a17719, jar_cache7042177543918671295.tmp, jar_cache7334530863574069302.tmp. Action: left alone ). Other viruses that were quarantined successfully: Bloodhound.Exploit.293 and Trojan Horse and the one cleaned by deletion: Downloader.
My symantec 10.2.0.276 could not clear the bugs listed earlier. I tried to run it on safe mode, but the virus scan wont run in the safe mode. I tried to avoid using internet on the infected laptop--did use it for some time though. From this forum, I found that there is a patch, which needs to be installed. I downloaded two of them on a pen-drive and tried to install it on my computer, but the virus does not allow the installation application manager (or similar ) program to install these two files. It does not let any program like word, notepad to work. It wants to tempt me to connect to internet and find an online solution---and thereby tranmit the data (that much computer virus stuff, I have started to understand:-).
I dont know what to do. How do I manually get rid of these viruses, without the symantec scan working in the safe mode. I looked on the symantec website and this dude infostealer.snifula.c is not mentioned to exist in the vista platform. It is written up as a simple bug, but looks very smart bug to me. Does not let me do anything, except connecting to internet. The names of the viruses and location, I had to copy on a different computer, for my reference, as it wont let me open notepad.
Guys, I will need micro instructions as I am not a software person.
Thanks in advice.