Video Screencast Help
Symantec to Separate Into Two Focused, Industry-Leading Technology Companies. Learn more.

Need help to uninstall Symantec DLP agent from client machines using Altiris 6.x console

Created: 18 Jul 2012 • Updated: 18 Jul 2012 | 9 comments
 
Problem Type: 
Troubleshooting [change] 
 
Product Name: 
Altiris Client management Suite [change] 
 
 
Product Version: 
6.0 [change] 
 
 
Platform: 
Windows Server 2003 [change] 
 
 
Platform version 
Standard Server SP2 [change]
 
 
Brief description of problem: 
Need help to uninstall Symantec DLP agent from client machine with help of Altiris software delivery console. curently we tried to use the below uninstall.bat //msiexec /uninstall {2AF3B399-42A5-42bd-A5E0-72B657110363} /q UNINSTALLPASSWORD= [change]
 

Comments 9 CommentsJump to latest comment

andykn101's picture

msiexec /x {2AF3B399-42A5-42bd-A5E0-72B657110363} /qn UNINSTALLPASSWORD=[change] /l*v "%temp%\DLPUninstall.log"

Authorised Symantec Consultant (ASC) with Endpoint Management Limited, an Authorised Symantec Delivery Provider based in the UK.

Connect Etiquette: Please "Mark as Solution" posts that fix your problem.

euc_Altiris's picture

Thanks for the response !

Actually as per the package we did not mentionand unstallation password, but i observed on the client side that while manual uninstall of DLP it asks for a password.

the install_agent.bat is as follows

msiexec /i AgentInstall.msi /q INSTALLDIR="C:\Program Files\Manufacturer\Endpoint Agent\" ENDPOINTSERVER="hostname" KEY="" UNINSTALLPASSWORDKEY="" SERVICENAME="EDPA" WATCHDOGNAME="WDP" ARPSYSTEMCOMPONENT="1"

Could you suggest the possible 
andykn101's picture

msiexec /x {2AF3B399-42A5-42bd-A5E0-72B657110363} /qn UNINSTALLPASSWORDKEY="" /l*v "%temp%\DLPUninstall.log"

Check the registry or look at the Agentinstall.msi to make sure the GUID is correct. The log file should tell you where any problems lie.

Authorised Symantec Consultant (ASC) with Endpoint Management Limited, an Authorised Symantec Delivery Provider based in the UK.

Connect Etiquette: Please "Mark as Solution" posts that fix your problem.

euc_Altiris's picture

I am not able to find log file with name "DLPUninstall.log".can you please suggest?

andykn101's picture

and see if the log file is created then, maybe the GUID is wrong.

Authorised Symantec Consultant (ASC) with Endpoint Management Limited, an Authorised Symantec Delivery Provider based in the UK.

Connect Etiquette: Please "Mark as Solution" posts that fix your problem.

euc_Altiris's picture

we have confirmed from the local registry that the GUID is correct.

We tried uninstalling locally by executing the sommand and it worked  initially. but after few attempts its not running the command at all and no erro is displayed

andykn101's picture

And see if any message is displayed.

Authorised Symantec Consultant (ASC) with Endpoint Management Limited, an Authorised Symantec Delivery Provider based in the UK.

Connect Etiquette: Please "Mark as Solution" posts that fix your problem.

euc_Altiris's picture

we tried

/qn          // no messages

/q               // no messages

/quiet           // no messages

/qb              // pops GUI and needs manual inputs for repair / reinstall

andykn101's picture

It shouldn't prompt for repair/reinstall with /x.

Authorised Symantec Consultant (ASC) with Endpoint Management Limited, an Authorised Symantec Delivery Provider based in the UK.

Connect Etiquette: Please "Mark as Solution" posts that fix your problem.