Video Screencast Help
Symantec to Separate Into Two Focused, Industry-Leading Technology Companies. Learn more.

Need help to upgrade Enterprise vault server 8.0.4 to 9.0.4

Created: 08 Nov 2012 • Updated: 12 Nov 2012 | 4 comments
rakesh gupta's picture
This issue has been solved. See solution.

Hi,

We had planned to upgrade the EVSERVER1 version 8.0.4 to EV Version 9.0.4 which running upon windows 2008 enterprise server,  so that it could start support the archiving for Exchange 2010. But EV upgrade Ver. 9.04 gets failed, And acknowledge the Reason we have stopped the EV Service only one EVSERVER1 which we want to upgrade but have not stopped  in others 4 EV Servers (Server2..Server5)  which we do not want to upgrade and those EV Server are also sharing the same SQL server 2005.

As per EV upgrade/recovery I have taken the following steps given below….

1.    I have taken the backup of my first EV server1 version 8.0.4 which one archiving the Exchange 2003 Server.

2.    Run the deployment scanner and verify EV 9.0.4 pre requirement is ready for upgrade .

3.    Stop the EV server service in EV Server 1 but not in rest of the other EV which one sharing the Same SQL Server.

4.    Start to deploy the EV 9.0 binary on the EV Server1 which get deployed and ask for reboot the EV server1.

5.    After reboot the EV Server, admin service started but EV directory Service could not started.

At last EV upgrade failed on the EV server1. We have analyze the issue all EV server sharing the same SQL Server which EV service not stopped due to EV Server1 upgrade failed. Finally I have roll back to EV Server to previous version 8.0.4.  after restoration the EV SQL directory database on the SQL server and EV registry on the EVSERVER1.

So our objective still same we want to upgrade EV 8.0.4 to 9.0.4 on the EVSERVER1 for enhance the support of Exchange 2010. EVSERVER1 is currently archiving the mails for Exchange Server 2003 SP2.

We do not want to currently upgrade EVSERVER2, EVSERVER3, EVSERVER4 and EVSERVER5 and have a plan to upgrade later.

Please guide me how to perform the upgrade only to my EVSERVER1 for archiving the Exchange 2010 server without upgrade the other 4 EV Servers.

Second how can I promote to my Standby server SERVER3 as Active EVSERVER in case my EVSERVER1 get failed.

Symantec Enterprise vault  Admin guide given only the short idea about the DR and EV recovery not in details. Kindly also share the some good EV DR case study and upgrade document.

I am giving the deployment details of our Enterprise vault details given below…

We have 5 EV Server in our customer network, each one have different roles, details are given below….

 

Servers Rolls
EVSERVER1 Mailbox arching and journaling
EVSERVER2 File System and sharepoint Archiving
EVSERVER3 Standby with Building Blocks
EVSERVER4 Compliance Accelerator
EVSERVER5 Discovery Accelerator
Cluster SQL Server1  
Cluster SQL Server2  
FE Exchange Virtual Exchange Server
BE Exchange1 Physical Cluster Exchange Server
BE Exchange2 Physical Cluster Exchange Server

My EV deployment architecture is attached.

kindly suggest that.....

1. How can i upgrade our EVSERVER1 ver 8.0.4 to 9.0.4 without upgrade my other EVSERVER2, EVSERVER3, EVSERVER3, EVSERVER4, EVSERVER5 which connected to same directory database on the SQL Server ?

2. How to promote Standby Building Block Entperprise Vault Server "EVSERVER3" as acitve EVSERVER in case EV upgrade ver 8.0.4 to ver 9.0.4 failed on EVSERVER1 ?

Regards

Rakesh

 

Comments 4 CommentsJump to latest comment

TonySterling's picture

Since all these EV Servers are in the same site you have to upgrade them all at once, no way around that.

If you check the Upgrade_Instructions.pdf you will see this entry:

All Enterprise Vault servers must run the same version of Enterprise Vault

All of the Enterprise Vault servers that connect to the same Directory database must run the same version and service pack of Enterprise Vault.

 

SOLUTION
GertjanA's picture

Obviously, Tony is correct. In your environment, it is an all or nothing upgrade.

Thank you, Gertjan, MCSE, MCITP,MCTS, SCS, STS
Company: www.t2.nl

www.quadrotech-it.com

www.symantec.com/vision

rakesh gupta's picture

Kindly suggest that How to promote Standby Building Block Entperprise Vault Server "as acitve EVSERVER in case EV upgrade ver 8.0.4 to ver 9.0.4 failed on the current Server ?

What configuration and chages i need to configure so that Standby building block Entperprise server start to work as Active EV server in failover case.

Second, as suggested Mr. Tony that All Enterprise Vault servers must run the same version of Enterprise Vault if All of the Enterprise Vault servers that connect to the same Directory database must run the same version and service pack of Enterprise Vault.

If i upgrade first  EV Server1 with 9.0 after keep continoue stop the EV service on rest of the 4 EV Server and plan the upgrade few days later after upgrade prepar ation for those server ?

Would upgraded directory database with EV 9.0.4  allow to work  with other 4 EV Server when i start to upgrade those EV Server one by one afer few days.

Regards

Rakesh Gupta

 

 

TonySterling's picture

No, that won't work.  You will need to upgrade all your EV Servers at the same time.  There is no way around that.

As for your building block question, follow the steps in the Admin guide. Basically, you will update the DNS entry for the EV Server 1 alias to point to EV Server 3 then run USL (Update Service Location)

There is also this:

Updating service locations after failover

Article:HOWTO56905  |  Created: 2011-08-01  |  Updated: 2012-09-23  |  Article URL http://www.symantec.com/docs/HOWTO56905