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  • 1.  Need help with a virus

    Posted Sep 08, 2012 09:41 PM

    My Norton internet security says it found a Trojan.zeroaccess!in4 and it says manual removal is required. I clicked "Get Help", downloaded the Norton Eraser tool and that didint find anything. I the downloaded the removal tool "fixaccess.exe" and that didint find anything either. Norton keeps giving me the same alerts about this virus and i read the full help page and i'm not sure how to remove it manually. Please Help! I have windows 7 by the way



  • 2.  RE: Need help with a virus

    Posted Sep 08, 2012 09:46 PM

    Trojan.Zeroaccess Removal Tool

    http://www.symantec.com/security_response/writeup.jsp?docid=2011-121607-4952-99

    Check this thread

    https://www-secure.symantec.com/connect/forums/zeroaccessinf-infestation-help

    Have you tried the Trojan.Zeroaccess removal tool?

    This tool is designed to remove the infections of Trojan.Zeroaccess and Trojan.Zeroaccess.B.

    http://www.symantec.com/security_response/writeup....

     

    Note: If your Issue Will be resolved Please mark a solution



  • 3.  RE: Need help with a virus

    Broadcom Employee
    Posted Sep 08, 2012 11:11 PM

    I think you need to post your question to the SEP forum.



  • 4.  RE: Need help with a virus

    Posted Sep 09, 2012 12:54 AM

    Hi

    There are various formats including this trojan g10, inf4, B, C etc.
    What format the SEP says to you?

    hugs



  • 5.  RE: Need help with a virus

    Posted Sep 09, 2012 07:03 AM

    Hi,

     Solved the problem?
     Checks with the support staff and if this vaccine based on virus parent file for him not to return after
     As you may have multiple encodings it be possible that this is zeroaccess is a child file
     Beware that it is a backdoor and the intention is to steal information

     big hug