Email Security.cloud

On April 11 and 12, 2016,  we have seen the message at https://clients.messagelabs.com/

ML ClientNet not availalbe...

However, we would appreciate more "background information",  to help us understand the situation, and make decisions here.

Thanks.

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Hi Mike,

Would you be able to send me a PM with a phone number, so we can reach out to provide further information?

Hi Mike,

Unfortunately, my shift ends shortly, so I likely won't be able to get your message and give you a call before I leave for the day, but I would like to mention that you can call our support line (1-866-807-6047 in US/CAN, refer here for other numbers) and we would be happy to answer what we can at this time.  We did experience a high call volume during the time our Web Service had an issue, but at this time you should have no issues getting through immediately to an agent.

I would note that if you are looking for information regarding the cause of the issue, that information will not be available until we provide our Root Cause Analysis (RCA) report.  In the case of issues like this, we are focused on resolving the issue, and then after things are back in order, we can take our time to review and identify the cause.  An RCA will be forthcoming on this issue and will be provided to customers who request it.

@Sym_Todd

thanks for the Reply

We understand ML is busy with the restore work.

Just trying to make good decisons on our part,...based on as much info as we could get.

Hope the restore works well.

Thanks

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