Endpoint Protection

Hi- I have one system which was working in our network but from last 2month same is out of network. Last time when system was in network policy was running of full block. Now i need to update the full access policy.. But symantec client of same system is not picking any of the password. I have tried to connect the pendrive with all solution but not connected. So is any poosiblty to remove the password or connected the pendrive.

i am not able to move it in netowrk and system full access is require there.

do you need to uninstall SEP?

are you not able to login into machine?

Hello,

Try exporting and importing policies.

https://www-secure.symantec.com/connect/forums/manually-alter-policies-managedunmanaged-computer#comment-3214121

OR

You could try uninstalling the Network Threat Protection and restarting the machine.

Give these steps a try - 

1. Click Start > Settings > Control Panel > Network Connections.
2. Click a connection.
3. In the dialog, click Properties.
4. Select Teefer2 Driver and click Uninstall.
5. You will need to repeat these steps for each Network Connection.
6. Reboot the computer.

Also delete - C:\WINDOWS\system32\drivers\teefer2.sys

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Teefer2

https://www-secure.symantec.com/connect/forums/teefer2-miniport

Hope that helps!!

i have the access to log in the system but I want to move the data from there. so i need to remove the password of SEP to stop the smc service

You have a laptop with an A&DC policy to block all USB pendrives.  The user of the laptop now needs access to use pendirves, but cannot bring it back into the network to pick up the amended A&DC policy.

Is this correct?

If so, please take a look at the below article on how to update policies on a client that is away from the network:

http://www.symantec.com/docs/TECH95478

#EDIT# Oh and here's a forum thread on the SEP Client password:

https://www-secure.symantec.com/connect/articles/how-uninstall-symantec-endpoint-client-if-uninstall-password-place

Hi,

You can delete password with the help of registry.

You will have to call support or log a case on web portal for same

QuickStart Guide - Create and Manage Support Cases in SymWISE

http://www.symantec.com/business/support/index?page=content&id=HOWTO31132

Hi As I have checked your link and try but symantec service is working mode, so not able to delete the registry

...you'll likely have to contact Symantec Support as Chetan advises below.

I don't suppose you can get the end user to VPN into the network to update their SEP Policy can you?  That might be another way around it....

Try the below step

Teefrer n/w option not avail there.

It was urgency, So i can reinstall the system..

anyway thanks to all for your reply.

Have you tried my attach step??

you can remove the SEP from Safe mode

use Symantec Cleanwipe tool.