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  • 1.  Need Report of Break-Fix Incidents where i can select date range

    Posted Mar 08, 2011 09:02 AM

    I am using 7.0 MR2 where I am trying to create a report that lists Incidents with a specific Incident Type within a date range.

    The problem is that I can’t make a selection based on Incident Type without using SQL script, and if I use SQL script I can’t edit the date range afterwards.

    Am I missing something?



  • 2.  RE: Need Report of Break-Fix Incidents where i can select date range

    Posted Mar 09, 2011 07:15 PM

    Looks like Incident Type is definately availlable in the SD report builder. Select the Process Management, and Incident Management data sources on the left, and then "Type" in available under the Incident Management columns on the right...

    And if you want to select a date range, include the Process Start/End filter on the left and make sure it is 'Editable at runtime'



  • 3.  RE: Need Report of Break-Fix Incidents where i can select date range

    Posted Mar 14, 2011 06:59 AM

    Incident type are available in the report, but you cannot just select one Incident Type.

    logged a support case and it was verified as working as designed. (I have created a Feature Request)