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Need to restore SGS 1620 to factory settings

Created: 04 Feb 2012 • Updated: 24 Dec 2012 | 2 comments
This issue has been solved. See solution.

Hello people,

I need to restore a Symanetc Gateway Security 1620 appliance to factory settings, however I don't have the Restore CD and can't find it in the downloads area nor the Ftp, can somebody provide me a link to donwload it?

Thanks in advance!

Best Regards

Gabriel Talavera

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CraigV's picture

...moved to the right forum...

Alternative ways to access Backup Exec Technical Support:

pete_4u2002's picture

it's to be in webgateway forum

to restore factory default settings,

To use the reset button to restore to factory defaults
1 Turn on and boot the appliance normally. Wait until the booting process has completed entirely.
2 On the back panel of the appliance, press the reset button in for at least 6 seconds.
After 5 seconds, on the front panel of the appliance, the attention indicator will start to blink.
3 Release the reset button for about 1-2 seconds.
The ready and attention indicators then start to slow blink alternately.
4 Press the reset button again for about 1-2 seconds, and then release.
The ready and attention indicators blink once as the restoration process starts. The process can
take about 10 to 15 minutes. All files and configurations will be reverted to factory default states
except any previously installed license files, which will be maintained.
When the ready indicator is on steadily, the appliance is restored.