Hello,

I need to open a support case to get the SEP clean uninstall tool for SEP 12. All of the links sent me here so I hope I'm in the right place.

Please tell me where to go if this is the wrong place for this. 

Thank you.

Thank you.

None of those links worked. 

Can you provide me with a link to where I can open a support case? I'm in Japan so I prefer to work online rather than on the phone.

Thank you.

To get that Cleanwipe Utility, you will have to call symantec or log a web case.

QuickStart Guide - Create and Manage Support Cases in SymWISE

http://www.symantec.com/docs/HOWTO31132

How to update a support case and upload diagnostic files with MySupport

http://www.symantec.com/docs/TECH71023

OR

Regional Support Telephone Numbers:

United States: https://support.broadcom.com (407-357-7600 from outside the United States)

Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)

United Kingdom: +44 (0) 870 606 6000

Additional contact numbers: http://www.symantec.com/business/support/contact_techsupp_static.jsp

How to get the CleanWipe tool (Endpoint Removal)

https://www-secure.symantec.com/connect/forums/how-get-cleanwipe-tool-endpoint-removal

you can try this

How to create a new case in MySupport

http://www.symantec.com/docs/TECH58873

How to Create and Validate a SymAccount for using Symantec's MySupport

http://www.symantec.com/docs/HOWTO31127

Thank you, that worked.

I have another question. I found a link to open a tech support issue, but it keeps rejecting my version number. WTF? 

Hi,

What version do you have enter ?

Can you share screen shot ?

Okay, I figured it out. "SEP" and "Symantec Endpoint Protection" aren't legit product names it seems. The first one I can get but it's poor web design as to why the second one didn't work. Either way, I logged my case. Thank you.

(Of course, they could just make the product uninstall or make this tool available - would save a LOT of time, especially the former).

you should get the cleanwipe tool if you have opened a support ticket.

Hello,

I would suggest you to follow the Manual uninstall Procedure.

Check this Article:

Manual uninstall documents for Symantec Endpoint Protection

http://www.symantec.com/docs/TECH164769

With recent launch of Symantec Endpoint Protection 12.1 RU3, there is a latest version of CleanWipe 12.1.3001.165_RU3_RTM.CleanWipe.zip which is now available with Symantec Technical Support.

You may need to contact Symantec Technical Support and create a case for Latest CleanWipe Tool.

Check these Steps below:

How to create a new case in MySymantec

http://www.symantec.com/business/support/index?page=content&id=TECH58873

Phone numbers to contact Tech Support:-

Regional Support Telephone Numbers:

• United States: https://support.broadcom.com (407-357-7600 from outside the United States)
• Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
• United Kingdom: +44 (0) 870 606 6000

Additional contact numbers: http://www.symantec.com/business/support/contact_t...