In need of ServiceDesk 7.1 WebService for Closing Case and Adding Note
Created: 14 Mar 2012 | Updated: 15 Mar 2012 | 4 comments
I've found the IncidentManagment SOAP webservice that can be used to create new incidents in ServiceDesk 7.1. What I need to find (or build) is a web service that accepts an incident ID and dones one of the following:
- Add a note / comment to the incident.
- Close or mark Resolved an incident
Has anyone worked with these or know how to make one?
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Hi, did you find the webservice?
Hi!
No, I did find some other webservices though but this is still an open issue.
The lack of online reference and samples is baffling.
/h
Unsure what version of SD you're on, but you might want to look at any of the services/models available in SD.CloseIncidents.
As far as adding notes to a ticket, this might be better handled by using the webservices in ProcessManager.
Still not found anything.
SDCloseIncidents have no asmx, only aspxes and that won't work for med.
I have looked through all services in processmanager but not found anything related to comments. Not add, not viewing...
Anyone?
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