ServiceDesk

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  • 1.  In need of ServiceDesk 7.1 WebService for Closing Case and Adding Note

    Posted Mar 14, 2012 03:55 PM

    I've found the IncidentManagment SOAP webservice that can be used to create new incidents in ServiceDesk 7.1.  What I need to find (or build) is a web service that accepts an incident ID and dones one of the following:

    • Add a note / comment to the incident.
    • Close or mark Resolved an incident

    Has anyone worked with these or know how to make one?



  • 2.  RE: In need of ServiceDesk 7.1 WebService for Closing Case and Adding Note

    Posted Jul 13, 2012 01:02 PM

    Hi, did you find the webservice?



  • 3.  RE: In need of ServiceDesk 7.1 WebService for Closing Case and Adding Note

    Posted Jul 19, 2012 07:24 AM

    Hi!

    No, I did find some other webservices though but this is still an open issue.

    The lack of online reference and samples is baffling.

     

    /h



  • 4.  RE: In need of ServiceDesk 7.1 WebService for Closing Case and Adding Note

    Posted Jul 19, 2012 08:54 AM

    Unsure what version of SD you're on, but you might want to look at any of the services/models available in SD.CloseIncidents.

    As far as adding notes to a ticket, this might be better handled by using the webservices in ProcessManager.



  • 5.  RE: In need of ServiceDesk 7.1 WebService for Closing Case and Adding Note

    Posted Sep 10, 2012 09:10 AM

    Still not found anything.

    SDCloseIncidents have no asmx, only aspxes and that won't work for med.
     

    I have looked through all services in processmanager but not found anything related to comments. Not add, not viewing...

    Anyone?