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In need of ServiceDesk 7.1 WebService for Closing Case and Adding Note

Created: 14 Mar 2012 • Updated: 15 Mar 2012 | 4 comments
ToddBarczak's picture

I've found the IncidentManagment SOAP webservice that can be used to create new incidents in ServiceDesk 7.1.  What I need to find (or build) is a web service that accepts an incident ID and dones one of the following:

  • Add a note / comment to the incident.
  • Close or mark Resolved an incident

Has anyone worked with these or know how to make one?

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henrikweimenhog's picture

Hi!

No, I did find some other webservices though but this is still an open issue.

The lack of online reference and samples is baffling.

 

/h

reecardo's picture

Unsure what version of SD you're on, but you might want to look at any of the services/models available in SD.CloseIncidents.

As far as adding notes to a ticket, this might be better handled by using the webservices in ProcessManager.

henrikweimenhog's picture

Still not found anything.

SDCloseIncidents have no asmx, only aspxes and that won't work for med.
 

I have looked through all services in processmanager but not found anything related to comments. Not add, not viewing...

Anyone?