Endpoint Protection

I have two clients, one who was using SEP 10., whom we upgraded to 11. and is having intermittent slowdowns due to random, unscheduled scans in the middle of his work day. So, I need the SymRmvScan to clear those out. For the second client, I need to remove the management console as well as the client from a 2003 server, and the uninstall wwould not run properly. Thank you.

You need to call support to get these tools.

or

create a case online, someone will send u an email including information to download

http://www.symantec.com/business/support/index?page=content&id=HOWTO31091

Hello,

I would suggest open a web case 

You can log a case on web portal to receive tool.

QuickStart Guide - Create and Manage Support Cases in SymWISE

http://www.symantec.com/docs/HOWTO31132

How to update a support case and upload diagnostic files with MySupport

http://www.symantec.com/docs/TECH71023

OR

Call Symantec Technical Support for the Same.

OR

Follow the Manual uninstallation documents for Symantec Endpoint Protection

http://www.symantec.com/docs/TECH96924

NOTE: We don not Recommend you to Run an Cleanwipe Utility on Server Operating System and Cleanwipe utility is a unsupported utility.

Hope that helps!!

you need to have ticket with Symantec to get these tools.

Please call Tech support to get Cleanwipe tool

Regional Support Telephone Numbers:

United States: https://support.broadcom.com (407-357-7600 from outside the United States)
Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
United Kingdom: +44 (0) 870 606 6000
Additional contact numbers: http://www.symantec.com/business/support/contact_techsupp_static.jsp

Thanks for the reply, however, I have a server that wouldn't uninstall the pieces properly, and I need to get the software off. The client has decided to go with a different AV solution (ESET), and the Symantec is in the way.

I'm on the phone now with support, hopefully won't get too much of a run around, or the occasional tech who has no idea what CleanWipe is. So, since you don't recommend CleanWipe for a server, how do you suggest I get an uninstall performed when it won't uninstall cleanly on its own?

With all the copies of SEP that have been purchased, or could be purchased, why is it such a problem getting the CleanWipe tool? And don't feed me the line "It's so powerful we can't just give it to anyone...." If I wanted it, I'd buy a single license, call in and say " my power went out on the install/uninstall, and now I need CleanWipe to reinstall", or any other number of excuses. What's the fuss?

Well, I have the cleanwipe, which I expected problems with, since we don't have the serials or anything for the client we took over. However, the client that WE loaded SEP on, for which I'm physically holding the certificate, is another story. Apparently, the CS rep doesn't feel that I'm entitled to download SymRmvScan to fix my problem. 

you can delete the scan entries from registry also

1. \CustomTasks
2. Delete all values in the CustomTasks key.
3. or use manual uninstall documentation to remove SEP 
4. http://www.symantec.com/business/support/index?page=content&id=TECH102261

Closing the thread. I had a call into tech support, and it took an extended time to get the final file, but once I had it, it got what I needed. Marking the first "Call somebody!!" as answer.