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Need Trial Version

Created: 18 Jul 2011 | 6 comments
Zahid.Haseeb's picture

I need trial version of Service Desk . possible ?

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Thomas K's picture

Unfortunately Service Desk does not offer a trial version.

http://www.symantec.com/business/service-desk

You might try chatting with a sales rep to see if there is anything they can do for you.

Chat - https://sales.liveperson.net/hc/71097838/?cmd=file&file=visitorWantsToChat&site=71097838&SV!chat-button-name=chat-entsales-business-english&SV!chat-button-room=chat-entsales-business-english&referrer=%28button%20dynamic-button:chat-entsales-business-english%28Help%20Desk%20Software%20Solution%20|%20Symantec%29%29%20http%3A//www.symantec.com/business/service-desk&SESSIONVAR!skill=entsales-business-english

toomas's picture

ServiceDesk does use and require Symantec Management Platform for licensing and Symantec Management Platform server does give a short trial license (7 days when I last looked a few versions ago) for newly installed solutions, including ServiceDesk.

For longer trial, you will have to contact a Symantec sales representative who will be able help you further.

I don't like the way our web site download functionality works but you should start by downloading a trial version of CMS or ITMS, which will in fact give you a download of SIM (Symantec Installation Manager) which in turn will allow you to download and install other Symantec products.

1. http://www.symantec.com/business/products/downloads/index.jsp
2. Infrastructure Operations > CMS/ITMS.
3. You need to log in and click the download link. What you'll get is Symantec Installation Manager installer.

Regarding the installation itself, you need to be aware that you will need at least two servers to try ServiceDesk - one for Symantec Management Platform server and the other one for ServiceDesk server.

For installation, you more than likely want to review the following documents:
- Symantec Management Platform 7.1 SP1 Installation Guide
http://www.symantec.com/docs/DOC4236
- Symantec™ ServiceDesk 7.1 SP1 Implementation Guide
http://www.symantec.com/docs/DOC3929
- Installing or Upgrading Servicedesk 7.0 MR2 to 7.1 - Using a Domain-based Service Account
http://www.symantec.com/docs/HOWTO49691

mclemson's picture

In 7.1 it's supported for the SMP and SD solution to reside on the same box, but this is only for evaluation purposes and still must be quite robust.

Mike Clemson, Senior Systems Engineer, ASC
Intuitive Technology Group -- Symantec Platinum Partner
intuitivetech.com

toomas's picture

Symantec Management Platform and ServiceDesk are not supported on the same server.

You are welcome to try but it's likely you'll run into some issues at least during installation. Plus, you are likely to have a considerable performance problem.

mclemson's picture

As you've pointed out here:
https://www-secure.symantec.com/connect/blogs/can-servicedesk-71-and-symantec-management-platform-71-be-installed-same-machine

It seems there's some confusion on this topic.  My view from the documentation and from the initial post in the above thread was that this was allowed for evaluation purposes.

Mike Clemson, Senior Systems Engineer, ASC
Intuitive Technology Group -- Symantec Platinum Partner
intuitivetech.com

toomas's picture

This is officially not supported, but you can technically still install SMP 7.1 and ServiceDesk 7.1 on the same server at this point. You are likely to run into some app pool/website configuration issues that Support will not help you with. Plus you'd need some real hardware even for just testing.

It is very likely that this will not be allowed in the next/future version of ServiceDesk.
The same applies to Workflow.
 
While I really don't like this KB article due to its detailed content (or lack thereof), it is still valid:
Can ServiceDesk 7.1 and the Symantec Management Platform 7.1 be installed on the same machine?