Need Urgent Help!!! Unable to obtain Query Server Acknowledge response, ACS status = 72, Status pending
Master server - 126.96.36.199 (windows)
Media server - 6.5.6 (Solaris 10)
ACS server - Solaris 10
I have ACLS server which connected to storagetek library and 4 media server out of which 3 are windows media server and 1 solaris server. Master server is on Windows.
Suddenly backup stop writing through the solaris media server with error robotic library is down but backup is running fine from other 3 media servers.
When I tried Robtest from solaris media server it is giving error :obtest will probably return an error:
Unable to obtain Query Server Acknowledge response, ACS status = 72, Status pending
Robotic test utility /usr/openv/volmgr/bin/acstest
returned abnormal exit status (1)
and drives connected to this media server are in AVR mode.
I checked all symatec blogs and add acls server name in vm.conf file. But still I am receiving error. Enable / Disable acsss, reboot the media server, acls server.
ATTACHED ACSS event and trace log.
No idea what is causing this issue.
I need your help As quickly as possible......