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Need a way to confirm if Shared Insight Cache is working

Created: 13 Jun 2013 | 4 comments

We recently moved our Shared Insights Cache to a new server, and following the installation, there doesn't appear to be files being sent to the cache server.  The SIC service is running, and we've checked the perfomance monitor (Shared Insights Cache) - # of Cache Requests, # of Items in the Cache, etc. 

However, the perfromance counters never change. So it doesn't appear to be working properly.  We have the default SIC settings within the AV policy set. 

Are there troubleshooting steps we can use to confirm the cache is working properly?  Should we uninstall and reinstall the Shared insights Cache? 

Any assistance would be apprecited.  Thanks

Operating Systems:

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.Brian's picture

See if this script helps:

https://www-secure.symantec.com/connect/downloads/...

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

James-x's picture

This.

James

The Symantec Endpoint Protection Knowledgebase

Please remember to mark the post which resolved your issue as the solution!

Chetan Savade's picture

Hi,

You must have Windows administrator rights to stop and start the Shared Insight
Cache service.
 
Stopping and starting the Shared Insight Cache service can be a troubleshooting steps.
16
 
To stop Shared Insight Cache service
◆ At the command prompt, type the following command:
sc stop "Shared Insight Cache"
 
To start Shared Insight Cache service
◆ At the command prompt, type the following command:
sc start "Shared Insight Cache"
 
To check the status of Shared Insight Cache service
◆ At the command prompt, type the following command:
sc query "Shared Insight Cache"
 
Refer this article, In this article PDF file is attached. In the PDF file they have given steps about how to trobleshoot 
 
System requirements for network-based Symantec Shared Insight Cache Server
 
http://www.symantec.com/docs/TECH172806
 
You can refer this blog as well

https://www-secure.symantec.com/connect/blogs/shared-inside-cache-sep-121

Chetan Savade
Sr.Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<