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SEP endpoint SBE 12.1 RU1 unmanaged client install failed on XP SP3

Created: 06 Aug 2012 • Updated: 21 Nov 2012 | 6 comments
VistaKreamer's picture

Install SEP SBE 12.1 RU1 on XP SP3 as unmanaged client workstation.

Station previously installed NAV but cleaned with Norton Removal tool just right before NEP insallation.

Tried login or Runas administrator still failed.

Copied SIS_INST.LOG and SEP_INST.log below.

 

WindowXP application log indicated failed MsiInstaller with event code 11708. msi.dll is ver 3.1.4001.5512.

 

SIS_INST.LOG failed events around step 300

 

2012-08-05T05:13:56.328Z INFO  I SIS    Executing action ( 292 ) - FinalizeContent  currentPosition: 148970
2012-08-05T05:13:56.343Z DEBUG I SIS      [FinalizeContent] Calling FinishApplyFullPackage() ...
2012-08-05T05:13:56.343Z DEBUG I SIS      [FinalizeContent] FinishApplyFullPackage( "IPSDefs", "{6469568B-C53A-4A9D-9B77-2BAC144BF321}" ) succeeded.
2012-08-05T05:13:56.343Z DEBUG I SIS      [FinalizeContent] Calling UseLatestPackage() ...
2012-08-05T05:13:56.406Z DEBUG I SIS      [FinalizeContent] UseLatestPackage( "IPSDefs", "Internet Security" ) succeeded.
2012-08-05T05:13:56.406Z INFO  I SIS      CContentCancelListenerThread::LogResult() - The thread ended normally
2012-08-05T05:13:56.421Z INFO  I SIS     
2012-08-05T05:13:56.421Z INFO  I SIS    Executing action ( 293 ) - ShowRollbackMessage  currentPosition: 149258
2012-08-05T05:13:56.421Z INFO  I SIS      [ShowRollbackMessage] message = [Installing content]
2012-08-05T05:13:56.421Z INFO  I SIS     
2012-08-05T05:13:56.421Z INFO  I SIS    Executing action ( 294 ) - ShowInstallMessage  currentPosition: 149364
2012-08-05T05:13:56.421Z INFO  I SIS      [ShowInstallMessage] message = [Creating firewall application exceptions]
2012-08-05T05:13:56.421Z INFO  I SIS     
2012-08-05T05:13:56.421Z INFO  I SIS    Executing action ( 295 ) - AddFirewallException  currentPosition: 149512
2012-08-05T05:13:56.421Z DEBUG I SIS      CoInitializeEx succeeds (0x00000000)
2012-08-05T05:13:56.421Z DEBUG I SIS      Created firewall manager
2012-08-05T05:13:56.421Z INFO  I SIS      AddFirewallException ApplicationPath=[C:\Program Files\Symantec\Symantec Endpoint Protection\12.1.1000.157.105\Bin\Smc.exe]
2012-08-05T05:13:56.421Z INFO  I SIS      AddFirewallException ApplicationName=[SMC Service]
2012-08-05T05:13:56.421Z DEBUG I SIS      Acquired local firewall policy
2012-08-05T05:13:56.421Z DEBUG I SIS      Acquired current local firewall profile
2012-08-05T05:13:56.421Z DEBUG I SIS      Acquired list of authorized applications
2012-08-05T05:13:56.453Z INFO  I SIS      Application is not in authorization list
2012-08-05T05:13:56.453Z INFO  I SIS      SMC Service [C:\Program Files\Symantec\Symantec Endpoint Protection\12.1.1000.157.105\Bin\Smc.exe] Status=AUTH_EXCEPTION is listed in the authorized applications and an exception
2012-08-05T05:13:56.453Z INFO  I SIS      AddFirewallException GetScriptElement: APP_PATH=[C:\Program Files\Symantec\Symantec Endpoint Protection\12.1.1000.157.105\Bin\Smc.exe] APP_NAME=[SMC Service]
2012-08-05T05:13:56.453Z DEBUG I SIS    Calling CoUninitialize
2012-08-05T05:13:56.453Z INFO  I SIS     
2012-08-05T05:13:56.453Z INFO  I SIS    Executing action ( 296 ) - AddFirewallException  currentPosition: 149878
2012-08-05T05:13:56.453Z DEBUG I SIS      CoInitializeEx succeeds (0x00000000)
2012-08-05T05:13:56.453Z DEBUG I SIS      Created firewall manager
2012-08-05T05:13:56.453Z INFO  I SIS      AddFirewallException ApplicationPath=[C:\Program Files\Symantec\Symantec Endpoint Protection\12.1.1000.157.105\Bin\snac.exe]
2012-08-05T05:13:56.453Z INFO  I SIS      AddFirewallException ApplicationName=[SNAC Service]
2012-08-05T05:13:56.453Z DEBUG I SIS      Acquired local firewall policy
2012-08-05T05:13:56.453Z DEBUG I SIS      Acquired current local firewall profile
2012-08-05T05:13:56.453Z DEBUG I SIS      Acquired list of authorized applications
2012-08-05T05:13:56.453Z INFO  I SIS      Application is not in authorization list
2012-08-05T05:13:56.453Z INFO  I SIS      SNAC Service [C:\Program Files\Symantec\Symantec Endpoint Protection\12.1.1000.157.105\Bin\snac.exe] Status=AUTH_EXCEPTION is listed in the authorized applications and an exception
2012-08-05T05:13:56.453Z INFO  I SIS      AddFirewallException GetScriptElement: APP_PATH=[C:\Program Files\Symantec\Symantec Endpoint Protection\12.1.1000.157.105\Bin\snac.exe] APP_NAME=[SNAC Service]
2012-08-05T05:13:56.453Z DEBUG I SIS    Calling CoUninitialize
2012-08-05T05:13:56.453Z INFO  I SIS     
2012-08-05T05:13:56.453Z INFO  I SIS    Executing action ( 297 ) - ShowRollbackMessage  currentPosition: 150248
2012-08-05T05:13:56.453Z INFO  I SIS      [ShowRollbackMessage] message = [Creating firewall application exceptions]
2012-08-05T05:13:56.453Z INFO  I SIS     
2012-08-05T05:13:56.453Z INFO  I SIS    Executing action ( 298 ) - ShowInstallMessage  currentPosition: 150398
2012-08-05T05:13:56.453Z INFO  I SIS      [ShowInstallMessage] message = [Configuring features]
2012-08-05T05:13:56.468Z INFO  I SIS     
2012-08-05T05:13:56.468Z INFO  I SIS    Executing action ( 299 ) - CreateRollbackItem  currentPosition: 150506
2012-08-05T05:13:56.468Z INFO  I SIS     
2012-08-05T05:13:56.468Z INFO  I SIS    Executing action ( 300 ) - RunCommand  currentPosition: 150958
2012-08-05T05:13:56.468Z INFO  I SIS      FilePath = ["C:\Program Files\Symantec\Symantec Endpoint Protection\12.1.1000.157.105\bin\Sevinst.exe"]
2012-08-05T05:13:56.468Z INFO  I SIS      Parameters = [/Q /NoRegLU /NOSPMANIFEST SAVCE]
2012-08-05T05:13:56.468Z INFO  I SIS      OnDefaultError = [pass]
2012-08-05T05:13:56.468Z INFO  I SIS      Hide = [false]
2012-08-05T05:13:56.468Z INFO  I SIS      Wait = [true]
2012-08-05T05:13:56.468Z INFO  I SIS      MSIFlag = [not specified]
2012-08-05T05:13:56.468Z INFO  I SIS      PowerFailRecovery = [not specified]
2012-08-05T05:13:57.843Z INFO  I SIS     
2012-08-05T05:13:57.843Z INFO  I SIS    Executing action ( 301 ) - ShowRollbackMessage  currentPosition: 151300
2012-08-05T05:13:57.843Z INFO  I SIS      [ShowRollbackMessage] message = [Configuring features]
2012-08-05T05:13:57.843Z INFO  I SIS     
2012-08-05T05:13:57.843Z INFO  I SIS    Executing action ( 302 ) - ShowInstallMessage  currentPosition: 151410
2012-08-05T05:13:57.843Z INFO  I SIS      [ShowInstallMessage] message = [Starting services]
2012-08-05T05:13:57.843Z INFO  I SIS     
2012-08-05T05:13:57.843Z INFO  I SIS    Executing action ( 303 ) - StartService  currentPosition: 151512
2012-08-05T05:13:57.843Z INFO  I SIS        ==============================
2012-08-05T05:13:57.843Z INFO  I SIS        Dumping Service Configuration:
2012-08-05T05:13:57.843Z INFO  I SIS          dwServiceType:       1  ( 0x00000001 )
2012-08-05T05:13:57.843Z INFO  I SIS          dwStartType:         3  ( 0x00000003 )
2012-08-05T05:13:57.843Z INFO  I SIS          dwErrorControl:      1  ( 0x00000001 )
2012-08-05T05:13:57.843Z INFO  I SIS          lpBinaryPathName:    system32\Drivers\SEP\0C0103E8\009D.105\x86\SYMDS.SYS
2012-08-05T05:13:57.843Z INFO  I SIS          lpLoadOrderGroup:    FSFilter Bottom
2012-08-05T05:13:57.843Z INFO  I SIS          dwTagId:             4  ( 0x00000004 )
2012-08-05T05:13:57.843Z INFO  I SIS          lpDependencies:      
2012-08-05T05:13:57.843Z INFO  I SIS          lpServiceStartName:  
2012-08-05T05:13:57.843Z INFO  I SIS          lpDisplayName:       Symantec Data Store
2012-08-05T05:13:57.843Z INFO  I SIS          Dumping files for folder: system32\Drivers\SEP\0C0103E8\009D.105\x86\
2012-08-05T05:13:57.843Z INFO  I SIS          thal::RegistryReadString() for SOFTWARE\Microsoft\Windows NT\CurrentVersion PathName value - returned: C:\WINDOWS
2012-08-05T05:13:57.843Z INFO  I SIS            Cat.DB    742038 bytes
2012-08-05T05:13:57.843Z INFO  I SIS            iron.cat    7492 bytes
2012-08-05T05:13:57.843Z INFO  I SIS            Iron.inf    742 bytes
2012-08-05T05:13:57.843Z INFO  I SIS            Ironx86.sys    137336 bytes
2012-08-05T05:13:57.843Z INFO  I SIS            isolate.ini    114 bytes
2012-08-05T05:13:57.843Z INFO  I SIS            srtsp.cat    7492 bytes
2012-08-05T05:13:57.843Z INFO  I SIS            srtsp.inf    1383 bytes
2012-08-05T05:13:57.843Z INFO  I SIS            srtsp.sys    522872 bytes
2012-08-05T05:13:57.843Z INFO  I SIS            srtspx.cat    7496 bytes
2012-08-05T05:13:57.843Z INFO  I SIS            srtspx.inf    1389 bytes
2012-08-05T05:13:57.843Z INFO  I SIS            srtspx.sys    31864 bytes
2012-08-05T05:13:57.843Z INFO  I SIS            SymDS.cat    7450 bytes
2012-08-05T05:13:57.843Z INFO  I SIS            SymDS.inf    2791 bytes
2012-08-05T05:13:57.843Z INFO  I SIS            SymDS.sys    340088 bytes
2012-08-05T05:13:57.843Z INFO  I SIS            SymEFA.cat    7498 bytes
2012-08-05T05:13:57.843Z INFO  I SIS            SymEFA.inf    3433 bytes
2012-08-05T05:13:57.843Z INFO  I SIS            SymEFA.sys    758904 bytes
2012-08-05T05:13:57.843Z INFO  I SIS            symnetv.cat    7877 bytes
2012-08-05T05:13:57.843Z INFO  I SIS            SymNetV.inf    1473 bytes
2012-08-05T05:13:57.843Z INFO  I SIS            symtdi.sys    370552 bytes
2012-08-05T05:13:57.859Z INFO  I SIS        ==============================
2012-08-05T05:13:58.109Z INFO  I SIS      [StartService] Service 'SymDS' is running.
2012-08-05T05:13:58.109Z INFO  I SIS     
2012-08-05T05:13:58.109Z INFO  I SIS    Executing action ( 304 ) - StartService  currentPosition: 151572
2012-08-05T05:13:58.109Z INFO  I SIS        ==============================
2012-08-05T05:13:58.109Z INFO  I SIS        Dumping Service Configuration:
2012-08-05T05:13:58.109Z INFO  I SIS          dwServiceType:       2  ( 0x00000002 )
2012-08-05T05:13:58.109Z INFO  I SIS          dwStartType:         3  ( 0x00000003 )
2012-08-05T05:13:58.109Z INFO  I SIS          dwErrorControl:      1  ( 0x00000001 )
2012-08-05T05:13:58.109Z INFO  I SIS          lpBinaryPathName:    system32\Drivers\SEP\0C0103E8\009D.105\x86\SYMEFA.SYS
2012-08-05T05:13:58.109Z INFO  I SIS          lpLoadOrderGroup:    FSFilter Activity Monitor
2012-08-05T05:13:58.109Z INFO  I SIS          dwTagId:             4  ( 0x00000004 )
2012-08-05T05:13:58.109Z INFO  I SIS          lpDependencies:      SymDS
2012-08-05T05:13:58.109Z INFO  I SIS          lpServiceStartName:  
2012-08-05T05:13:58.109Z INFO  I SIS          lpDisplayName:       Symantec Extended File Attributes
2012-08-05T05:13:58.109Z INFO  I SIS          Dumping files for folder: system32\Drivers\SEP\0C0103E8\009D.105\x86\
2012-08-05T05:13:58.109Z INFO  I SIS          thal::RegistryReadString() for SOFTWARE\Microsoft\Windows NT\CurrentVersion PathName value - returned: C:\WINDOWS
2012-08-05T05:13:58.109Z INFO  I SIS            Cat.DB    742038 bytes
2012-08-05T05:13:58.109Z INFO  I SIS            iron.cat    7492 bytes
2012-08-05T05:13:58.109Z INFO  I SIS            Iron.inf    742 bytes
2012-08-05T05:13:58.109Z INFO  I SIS            Ironx86.sys    137336 bytes
2012-08-05T05:13:58.109Z INFO  I SIS            isolate.ini    114 bytes
2012-08-05T05:13:58.109Z INFO  I SIS            srtsp.cat    7492 bytes
2012-08-05T05:13:58.109Z INFO  I SIS            srtsp.inf    1383 bytes
2012-08-05T05:13:58.109Z INFO  I SIS            srtsp.sys    522872 bytes
2012-08-05T05:13:58.109Z INFO  I SIS            srtspx.cat    7496 bytes
2012-08-05T05:13:58.109Z INFO  I SIS            srtspx.inf    1389 bytes
2012-08-05T05:13:58.109Z INFO  I SIS            srtspx.sys    31864 bytes
2012-08-05T05:13:58.109Z INFO  I SIS            SymDS.cat    7450 bytes
2012-08-05T05:13:58.109Z INFO  I SIS            SymDS.inf    2791 bytes
2012-08-05T05:13:58.109Z INFO  I SIS            SymDS.sys    340088 bytes
2012-08-05T05:13:58.109Z INFO  I SIS            SymEFA.cat    7498 bytes
2012-08-05T05:13:58.109Z INFO  I SIS            SymEFA.inf    3433 bytes
2012-08-05T05:13:58.109Z INFO  I SIS            SymEFA.sys    758904 bytes
2012-08-05T05:13:58.109Z INFO  I SIS            symnetv.cat    7877 bytes
2012-08-05T05:13:58.109Z INFO  I SIS            SymNetV.inf    1473 bytes
2012-08-05T05:13:58.109Z INFO  I SIS            symtdi.sys    370552 bytes
2012-08-05T05:13:58.109Z INFO  I SIS        ==============================
2012-08-05T05:13:59.156Z INFO  I SIS      [StartService] Service 'SymEFA' is running.
2012-08-05T05:13:59.156Z INFO  I SIS     
2012-08-05T05:13:59.156Z INFO  I SIS    Executing action ( 305 ) - StartService  currentPosition: 151634
2012-08-05T05:13:59.156Z INFO  I SIS        ==============================
2012-08-05T05:13:59.156Z INFO  I SIS        Dumping Service Configuration:
2012-08-05T05:13:59.156Z INFO  I SIS          dwServiceType:       1  ( 0x00000001 )
2012-08-05T05:13:59.156Z INFO  I SIS          dwStartType:         3  ( 0x00000003 )
2012-08-05T05:13:59.156Z INFO  I SIS          dwErrorControl:      1  ( 0x00000001 )
2012-08-05T05:13:59.156Z INFO  I SIS          lpBinaryPathName:    system32\Drivers\SEP\0C0103E8\009D.105\x86\Ironx86.SYS
2012-08-05T05:13:59.156Z INFO  I SIS          lpLoadOrderGroup:    
2012-08-05T05:13:59.156Z INFO  I SIS          dwTagId:             0  ( 0x00000000 )
2012-08-05T05:13:59.156Z INFO  I SIS          lpDependencies:      SymEFA
2012-08-05T05:13:59.156Z INFO  I SIS          lpServiceStartName:  
2012-08-05T05:13:59.156Z INFO  I SIS          lpDisplayName:       Symantec Iron Driver
2012-08-05T05:13:59.156Z INFO  I SIS          Dumping files for folder: system32\Drivers\SEP\0C0103E8\009D.105\x86\
2012-08-05T05:13:59.156Z INFO  I SIS          thal::RegistryReadString() for SOFTWARE\Microsoft\Windows NT\CurrentVersion PathName value - returned: C:\WINDOWS
2012-08-05T05:13:59.156Z INFO  I SIS            Cat.DB    742038 bytes
2012-08-05T05:13:59.156Z INFO  I SIS            iron.cat    7492 bytes
2012-08-05T05:13:59.156Z INFO  I SIS            Iron.inf    742 bytes
2012-08-05T05:13:59.156Z INFO  I SIS            Ironx86.sys    137336 bytes
2012-08-05T05:13:59.156Z INFO  I SIS            isolate.ini    114 bytes
2012-08-05T05:13:59.156Z INFO  I SIS            srtsp.cat    7492 bytes
2012-08-05T05:13:59.156Z INFO  I SIS            srtsp.inf    1383 bytes
2012-08-05T05:13:59.156Z INFO  I SIS            srtsp.sys    522872 bytes
2012-08-05T05:13:59.156Z INFO  I SIS            srtspx.cat    7496 bytes
2012-08-05T05:13:59.156Z INFO  I SIS            srtspx.inf    1389 bytes
2012-08-05T05:13:59.156Z INFO  I SIS            srtspx.sys    31864 bytes
2012-08-05T05:13:59.156Z INFO  I SIS            SymDS.cat    7450 bytes
2012-08-05T05:13:59.156Z INFO  I SIS            SymDS.inf    2791 bytes
2012-08-05T05:13:59.156Z INFO  I SIS            SymDS.sys    340088 bytes
2012-08-05T05:13:59.156Z INFO  I SIS            SymEFA.cat    7498 bytes
2012-08-05T05:13:59.156Z INFO  I SIS            SymEFA.inf    3433 bytes
2012-08-05T05:13:59.156Z INFO  I SIS            SymEFA.sys    758904 bytes
2012-08-05T05:13:59.156Z INFO  I SIS            symnetv.cat    7877 bytes
2012-08-05T05:13:59.156Z INFO  I SIS            SymNetV.inf    1473 bytes
2012-08-05T05:13:59.156Z INFO  I SIS            symtdi.sys    370552 bytes
2012-08-05T05:13:59.156Z INFO  I SIS        ==============================
2012-08-05T05:14:04.890Z INFO  I SIS      [StartService] Service 'SymIRON' is running.
2012-08-05T05:14:05.359Z INFO  I SIS     
2012-08-05T05:14:05.359Z INFO  I SIS    Executing action ( 306 ) - StartService  currentPosition: 151698
2012-08-05T05:14:05.359Z INFO  I SIS        ==============================
2012-08-05T05:14:05.359Z INFO  I SIS        Dumping Service Configuration:
2012-08-05T05:14:05.359Z INFO  I SIS          dwServiceType:       1  ( 0x00000001 )
2012-08-05T05:14:05.359Z INFO  I SIS          dwStartType:         3  ( 0x00000003 )
2012-08-05T05:14:05.359Z INFO  I SIS          dwErrorControl:      1  ( 0x00000001 )
2012-08-05T05:14:05.359Z INFO  I SIS          lpBinaryPathName:    system32\Drivers\SEP\0C0103E8\009D.105\x86\SYMTDI.SYS
2012-08-05T05:14:05.359Z INFO  I SIS          lpLoadOrderGroup:    PNP_TDI
2012-08-05T05:14:05.359Z INFO  I SIS          dwTagId:             12  ( 0x0000000C )
2012-08-05T05:14:05.359Z INFO  I SIS          lpDependencies:      
2012-08-05T05:14:05.359Z INFO  I SIS          lpServiceStartName:  
2012-08-05T05:14:05.359Z INFO  I SIS          lpDisplayName:       Symantec Network Dispatch Driver
2012-08-05T05:14:05.359Z INFO  I SIS          Dumping files for folder: system32\Drivers\SEP\0C0103E8\009D.105\x86\
2012-08-05T05:14:05.359Z INFO  I SIS          thal::RegistryReadString() for SOFTWARE\Microsoft\Windows NT\CurrentVersion PathName value - returned: C:\WINDOWS
2012-08-05T05:14:05.359Z INFO  I SIS            Cat.DB    742038 bytes
2012-08-05T05:14:05.359Z INFO  I SIS            iron.cat    7492 bytes
2012-08-05T05:14:05.359Z INFO  I SIS            Iron.inf    742 bytes
2012-08-05T05:14:05.359Z INFO  I SIS            Ironx86.sys    137336 bytes
2012-08-05T05:14:05.359Z INFO  I SIS            isolate.ini    114 bytes
2012-08-05T05:14:05.359Z INFO  I SIS            srtsp.cat    7492 bytes
2012-08-05T05:14:05.359Z INFO  I SIS            srtsp.inf    1383 bytes
2012-08-05T05:14:05.359Z INFO  I SIS            srtsp.sys    522872 bytes
2012-08-05T05:14:05.359Z INFO  I SIS            srtspx.cat    7496 bytes
2012-08-05T05:14:05.359Z INFO  I SIS            srtspx.inf    1389 bytes
2012-08-05T05:14:05.359Z INFO  I SIS            srtspx.sys    31864 bytes
2012-08-05T05:14:05.359Z INFO  I SIS            SymDS.cat    7450 bytes
2012-08-05T05:14:05.359Z INFO  I SIS            SymDS.inf    2791 bytes
2012-08-05T05:14:05.359Z INFO  I SIS            SymDS.sys    340088 bytes
2012-08-05T05:14:05.359Z INFO  I SIS            SymEFA.cat    7498 bytes
2012-08-05T05:14:05.359Z INFO  I SIS            SymEFA.inf    3433 bytes
2012-08-05T05:14:05.359Z INFO  I SIS            SymEFA.sys    758904 bytes
2012-08-05T05:14:05.359Z INFO  I SIS            symnetv.cat    7877 bytes
2012-08-05T05:14:05.359Z INFO  I SIS            SymNetV.inf    1473 bytes
2012-08-05T05:14:05.359Z INFO  I SIS            symtdi.sys    370552 bytes
2012-08-05T05:14:05.359Z INFO  I SIS        ==============================
2012-08-05T05:14:05.750Z INFO  I SIS      [StartService] Service 'SYMTDI' is running.
2012-08-05T05:14:05.750Z INFO  I SIS     
2012-08-05T05:14:05.750Z INFO  I SIS    Executing action ( 307 ) - StartService  currentPosition: 151760
2012-08-05T05:14:05.765Z INFO  I SIS        ==============================
2012-08-05T05:14:05.765Z INFO  I SIS        Dumping Service Configuration:
2012-08-05T05:14:05.765Z INFO  I SIS          dwServiceType:       1  ( 0x00000001 )
2012-08-05T05:14:05.765Z INFO  I SIS          dwStartType:         3  ( 0x00000003 )
2012-08-05T05:14:05.765Z INFO  I SIS          dwErrorControl:      1  ( 0x00000001 )
2012-08-05T05:14:05.765Z INFO  I SIS          lpBinaryPathName:    system32\Drivers\SEP\0C0103E8\009D.105\x86\SRTSPX.SYS
2012-08-05T05:14:05.765Z INFO  I SIS          lpLoadOrderGroup:    
2012-08-05T05:14:05.765Z INFO  I SIS          dwTagId:             0  ( 0x00000000 )
2012-08-05T05:14:05.765Z INFO  I SIS          lpDependencies:      
2012-08-05T05:14:05.765Z INFO  I SIS          lpServiceStartName:  
2012-08-05T05:14:05.765Z INFO  I SIS          lpDisplayName:       Symantec Real Time Storage Protection (PEL)
2012-08-05T05:14:05.765Z INFO  I SIS          Dumping files for folder: system32\Drivers\SEP\0C0103E8\009D.105\x86\
2012-08-05T05:14:05.765Z INFO  I SIS          thal::RegistryReadString() for SOFTWARE\Microsoft\Windows NT\CurrentVersion PathName value - returned: C:\WINDOWS
2012-08-05T05:14:05.765Z INFO  I SIS            Cat.DB    742038 bytes
2012-08-05T05:14:05.765Z INFO  I SIS            iron.cat    7492 bytes
2012-08-05T05:14:05.765Z INFO  I SIS            Iron.inf    742 bytes
2012-08-05T05:14:05.765Z INFO  I SIS            Ironx86.sys    137336 bytes
2012-08-05T05:14:05.765Z INFO  I SIS            isolate.ini    114 bytes
2012-08-05T05:14:05.765Z INFO  I SIS            srtsp.cat    7492 bytes
2012-08-05T05:14:05.765Z INFO  I SIS            srtsp.inf    1383 bytes
2012-08-05T05:14:05.765Z INFO  I SIS            srtsp.sys    522872 bytes
2012-08-05T05:14:05.765Z INFO  I SIS            srtspx.cat    7496 bytes
2012-08-05T05:14:05.765Z INFO  I SIS            srtspx.inf    1389 bytes
2012-08-05T05:14:05.765Z INFO  I SIS            srtspx.sys    31864 bytes
2012-08-05T05:14:05.765Z INFO  I SIS            SymDS.cat    7450 bytes
2012-08-05T05:14:05.765Z INFO  I SIS            SymDS.inf    2791 bytes
2012-08-05T05:14:05.765Z INFO  I SIS            SymDS.sys    340088 bytes
2012-08-05T05:14:05.765Z INFO  I SIS            SymEFA.cat    7498 bytes
2012-08-05T05:14:05.765Z INFO  I SIS            SymEFA.inf    3433 bytes
2012-08-05T05:14:05.765Z INFO  I SIS            SymEFA.sys    758904 bytes
2012-08-05T05:14:05.765Z INFO  I SIS            symnetv.cat    7877 bytes
2012-08-05T05:14:05.765Z INFO  I SIS            SymNetV.inf    1473 bytes
2012-08-05T05:14:05.765Z INFO  I SIS            symtdi.sys    370552 bytes
2012-08-05T05:14:05.765Z INFO  I SIS        ==============================
2012-08-05T05:14:05.796Z INFO  I SIS      [StartService] Service 'SRTSPX' is running.
2012-08-05T05:14:05.796Z INFO  I SIS     
2012-08-05T05:14:05.796Z INFO  I SIS    Executing action ( 308 ) - StartService  currentPosition: 151822
2012-08-05T05:14:05.812Z INFO  I SIS        ==============================
2012-08-05T05:14:05.812Z INFO  I SIS        Dumping Service Configuration:
2012-08-05T05:14:05.812Z INFO  I SIS          dwServiceType:       1  ( 0x00000001 )
2012-08-05T05:14:05.812Z INFO  I SIS          dwStartType:         3  ( 0x00000003 )
2012-08-05T05:14:05.812Z INFO  I SIS          dwErrorControl:      1  ( 0x00000001 )
2012-08-05T05:14:05.812Z INFO  I SIS          lpBinaryPathName:    \??\C:\Documents and Settings\All Users\Application Data\Symantec\Symantec Endpoint Protection\12.1.1000.157.105\Data\Definitions\BASHDefs\20110930.001\BHDrvx86.sys
2012-08-05T05:14:05.812Z INFO  I SIS          lpLoadOrderGroup:    
2012-08-05T05:14:05.812Z INFO  I SIS          dwTagId:             0  ( 0x00000000 )
2012-08-05T05:14:05.812Z INFO  I SIS          lpDependencies:      SymEFA
2012-08-05T05:14:05.812Z INFO  I SIS          lpServiceStartName:  
2012-08-05T05:14:05.812Z INFO  I SIS          lpDisplayName:       BHDrvx86
2012-08-05T05:14:05.812Z INFO  I SIS          Dumping files for folder: \??\C:\Documents and Settings\All Users\Application Data\Symantec\Symantec Endpoint Protection\12.1.1000.157.105\Data\Definitions\BASHDefs\20110930.001\
2012-08-05T05:14:05.812Z INFO  I SIS            bash.dat    20480 bytes
2012-08-05T05:14:05.812Z INFO  I SIS            bbRGen.dll    744920 bytes
2012-08-05T05:14:05.812Z INFO  I SIS            BHDrvx64.CAT    7452 bytes
2012-08-05T05:14:05.812Z INFO  I SIS            BHDrvx64.inf    639 bytes
2012-08-05T05:14:05.812Z INFO  I SIS            BHDrvx64.sys    1155704 bytes
2012-08-05T05:14:05.812Z INFO  I SIS            BHDrvx86.CAT    7452 bytes
2012-08-05T05:14:05.812Z INFO  I SIS            BHDrvx86.inf    639 bytes
2012-08-05T05:14:05.812Z INFO  I SIS            BHDrvx86.sys    818808 bytes
2012-08-05T05:14:05.812Z INFO  I SIS            BHEngine.dll    1432024 bytes
2012-08-05T05:14:05.812Z INFO  I SIS            BHRules.dll    226776 bytes
2012-08-05T05:14:05.812Z INFO  I SIS            bhscda.dat    5745 bytes
2012-08-05T05:14:05.812Z INFO  I SIS            bhscdad.dat    4725 bytes
2012-08-05T05:14:05.812Z INFO  I SIS            bhscdp.dat    345 bytes
2012-08-05T05:14:05.812Z INFO  I SIS            bhscdpd.dat    207 bytes
2012-08-05T05:14:05.812Z INFO  I SIS            bhscexa.dat    8608 bytes
2012-08-05T05:14:05.812Z INFO  I SIS            bhscexp.dat    752 bytes
2012-08-05T05:14:05.812Z INFO  I SIS            bhscpa.dat    64090 bytes
2012-08-05T05:14:05.812Z INFO  I SIS            bhscpad.dat    55512 bytes
2012-08-05T05:14:05.812Z INFO  I SIS            bhscpp.dat    247 bytes
2012-08-05T05:14:05.812Z INFO  I SIS            bhscppd.dat    109 bytes
2012-08-05T05:14:05.812Z INFO  I SIS            bhshdata.dat    61388 bytes
2012-08-05T05:14:05.812Z INFO  I SIS            bhshrule.dat    2208 bytes
2012-08-05T05:14:05.812Z INFO  I SIS            bhspauth.dat    1376 bytes
2012-08-05T05:14:05.812Z INFO  I SIS            bhspexcl.dat    2736 bytes
2012-08-05T05:14:05.812Z INFO  I SIS            bhsprule.dat    2096 bytes
2012-08-05T05:14:05.812Z INFO  I SIS            BPEMeta.dat    5660 bytes
2012-08-05T05:14:05.812Z INFO  I SIS            BPERules.dat    29304 bytes
2012-08-05T05:14:05.812Z INFO  I SIS            BPERun.dat    3148 bytes
2012-08-05T05:14:05.812Z INFO  I SIS            CATALOG.DAT    1494 bytes
2012-08-05T05:14:05.812Z INFO  I SIS            MISLAPP.dat    16840 bytes
2012-08-05T05:14:05.812Z INFO  I SIS            v.grd    2246 bytes
2012-08-05T05:14:05.812Z INFO  I SIS            v.sig    2609 bytes
2012-08-05T05:14:05.812Z INFO  I SIS            Virscan1.dat    32 bytes
2012-08-05T05:14:05.812Z INFO  I SIS            zdone.dat    224 bytes
2012-08-05T05:14:05.812Z INFO  I SIS        ==============================
2012-08-05T05:14:06.093Z ERROR I SIS      [StartService] StartService() failed for service 'BHDrvx86' with error 0x00000057.
2012-08-05T05:14:06.093Z ERROR I SIS         
2012-08-05T05:14:06.093Z ERROR I SIS        This action failed to execute!  Dumping action paramters from the script:
2012-08-05T05:14:06.093Z ERROR I SIS          Name=[BHDrvx86]
2012-08-05T05:14:06.093Z INFO  I SIS        ExecuteScript() - Successfully set failure event.
2012-08-05T05:14:06.093Z INFO  I SIS    ExecuteScript() returning ACTION_FAILED_WITH_ROLLBACK
2012-08-05T05:14:06.093Z INFO  I SIS   
2012-08-05T05:14:06.093Z INFO  I SIS  script completed with status: ACTION_FAILED_WITH_ROLLBACK
2012-08-05T05:14:06.093Z INFO  r SIS  TransitionToEnteringRollbackScript() - success
2012-08-05T05:14:06.093Z INFO  r SIS     
2012-08-05T05:14:06.093Z INFO  r SIS    starting execution of script: C:\Program Files\Symantec\Symantec Endpoint Protection\12.1.1000.157.105\Scripts\startrollback.sis
2012-08-05T05:14:06.093Z INFO  r SIS     
2012-08-05T05:14:06.093Z INFO  r SIS    Executing action ( 309 ) - ShowInstallMessage  currentPosition: 2
2012-08-05T05:14:06.093Z INFO  r SIS      [ShowInstallMessage] message = [Rolling back install]
2012-08-05T05:14:06.093Z INFO  r SIS    ExecuteScript Commit the transactions
2012-08-05T05:14:06.109Z INFO  r SIS    ExecuteScript() returning ACTION_COMPLETED_SUCCESSFULLY
2012-08-05T05:14:06.109Z INFO  r SIS   
2012-08-05T05:14:06.109Z INFO  r SIS  script completed with status: ACTION_COMPLETED_SUCCESSFULLY
 
2012-08-05T05:14:06.109Z INFO  R SIS  TransitionFromEnteringRollbackScript() - success
2012-08-05T05:14:06.109Z INFO  R SIS     
2012-08-05T05:14:06.109Z INFO  R SIS    starting execution of script: C:\Program Files\Symantec\Symantec Endpoint Protection\12.1.1000.157.105\Scripts\rollback.rbs
2012-08-05T05:14:06.109Z INFO  R SIS     
2012-08-05T05:14:06.109Z INFO  R SIS    Executing action ( 310 ) - StopService  currentPosition: 124254
2012-08-05T05:14:06.109Z INFO  R SIS      [StopService] Service 'BHDrvx86' is already stopped (rollback not required).
2012-08-05T05:14:06.109Z INFO  R SIS      ExecuteScript() - Successfully set failure event.
2012-08-05T05:14:06.109Z INFO  R SIS     
2012-08-05T05:14:06.109Z INFO  R SIS    Executing action ( 311 ) - StopService  currentPosition: 124108
2012-08-05T05:14:06.109Z INFO  R SIS      [StopService] Waiting 1000 milliseconds to query status for service 'SRTSPX'.
2012-08-05T05:14:07.109Z INFO  R SIS      [StopService] Waiting 1000 milliseconds to query status for service 'SRTSPX'.
2012-08-05T05:14:08.109Z INFO  R SIS      [StopService] Waiting 1000 milliseconds to query status for service 'SRTSPX'.
2012-08-05T05:14:09.109Z INFO  R SIS      [StopService] Waiting 1000 milliseconds to query status for service 'SRTSPX'.
2012-08-05T05:14:10.109Z INFO  R SIS      [StopService] Waiting 1000 milliseconds to query status for service 'SRTSPX'.
2012-08-05T05:14:11.109Z INFO  R SIS      [StopService] Waiting 1000 milliseconds to query status for service 'SRTSPX'.
2012-08-05T05:14:12.109Z INFO  R SIS      [StopService] Waiting 1000 milliseconds to query status for service 'SRTSPX'.
2012-08-05T05:14:13.109Z INFO  R SIS      [StopService] Waiting 1000 milliseconds to query status for service 'SRTSPX'.
2012-08-05T05:14:14.109Z INFO  R SIS      [StopService] Waiting 1000 milliseconds to query status for service 'SRTSPX'.
2012-08-05T05:14:15.109Z INFO  R SIS      [StopService] Waiting 1000 milliseconds to query status for service 'SRTSPX'.
2012-08-05T05:14:16.109Z INFO  R SIS      [StopService] Waiting 1000 milliseconds to query status for service 'SRTSPX'.
2012-08-05T05:14:17.109Z INFO  R SIS      [StopService] Waiting 1000 milliseconds to query status for service 'SRTSPX'.
2012-08-05T05:14:18.109Z INFO  R SIS      [StopService] Waiting 1000 milliseconds to query status for service 'SRTSPX'.
2012-08-05T05:14:19.109Z INFO  R SIS      [StopService] Waiting 1000 milliseconds to query status for service 'SRTSPX'.
2012-08-05T05:14:20.109Z INFO  R SIS      [StopService] Waiting 1000 milliseconds to query status for service 'SRTSPX'.
2012-08-05T05:14:21.109Z INFO  R SIS      [StopService] Waiting 1000 milliseconds to query status for service 'SRTSPX'.
2012-08-05T05:14:22.109Z INFO  R SIS      [StopService] Waiting 1000 milliseconds to query status for service 'SRTSPX'.
2012-08-05T05:14:23.109Z INFO  R SIS      [StopService] Waiting 1000 milliseconds to query status for service 'SRTSPX'.
2012-08-05T05:14:24.109Z INFO  R SIS      [StopService] Waiting 1000 milliseconds to query status for service 'SRTSPX'.
2012-08-05T05:14:25.109Z INFO  R SIS      [StopService] Waiting 1000 milliseconds to query status for service 'SRTSPX'.
2012-08-05T05:14:26.109Z INFO  R SIS      [StopService] Waiting 1000 milliseconds to query status for service 'SRTSPX'.
2012-08-05T05:14:27.109Z INFO  R SIS      [StopService] Waiting 1000 milliseconds to query status for service 'SRTSPX'.
2012-08-05T05:14:28.109Z INFO  R SIS      [StopService] Waiting 1000 milliseconds to query status for service 'SRTSPX'.
2012-08-05T05:14:29.109Z INFO  R SIS      [StopService] Waiting 1000 milliseconds to query status for service 'SRTSPX'.
2012-08-05T05:14:30.109Z INFO  R SIS      [StopService] Waiting 1000 milliseconds to query status for service 'SRTSPX'.
2012-08-05T05:14:31.109Z INFO  R SIS      [StopService] Waiting 1000 milliseconds to query status for service 'SRTSPX'.
2012-08-05T05:14:32.109Z INFO  R SIS      [StopService] Waiting 1000 milliseconds to query status for service 'SRTSPX'.
2012-08-05T05:14:33.109Z INFO  R SIS      [StopService] Waiting 1000 milliseconds to query status for service 'SRTSPX'.
2012-08-05T05:14:34.109Z INFO  R SIS      [StopService] Waiting 1000 milliseconds to query status for service 'SRTSPX'.
2012-08-05T05:14:35.109Z INFO  R SIS      [StopService] Waiting 1000 milliseconds to query status for service 'SRTSPX'.
2012-08-05T05:14:36.109Z INFO  R SIS      [StopService] Waiting 1000 milliseconds to query status for service 'SRTSPX'.
2012-08-05T05:14:37.109Z ERROR R SIS      [StopService] Timeout waiting for service 'SRTSPX' to stop.
2012-08-05T05:14:37.109Z ERROR R SIS      [StopService] uiCurrentTickCount: 738656
2012-08-05T05:14:37.109Z ERROR R SIS      [StopService] uiStartTime       : 707656
2012-08-05T05:14:37.109Z ERROR R SIS      [StopService] uiTimeout         : 30000
2012-08-05T05:14:37.109Z INFO  R SIS      ExecuteScript() - Successfully set failure event.
2012-08-05T05:14:37.109Z INFO  R SIS     
2012-08-05T05:14:37.109Z INFO  R SIS    Executing action ( 312 ) - StopService  currentPosition: 123920
2012-08-05T05:14:37.109Z WARN  R SIS      [StopService] ControlService(SERVICE_CONTROL_STOP) failed for service 'SYMTDI' with error ERROR_INVALID_SERVICE_CONTROL.
2012-08-05T05:14:37.109Z WARN  R SIS      [StopService] Returning ACTION_COMPLETED_SUCCESSFULLY.
2012-08-05T05:14:37.109Z INFO  R SIS      ExecuteScript() - Successfully set failure event.
2012-08-05T05:14:37.109Z INFO  R SIS     
2012-08-05T05:14:37.109Z INFO  R SIS    Executing action ( 313 ) - StopService  currentPosition: 123732
2012-08-05T05:14:37.109Z WARN  R SIS      [StopService] ControlService(SERVICE_CONTROL_STOP) failed for service 'SymIRON' with error ERROR_INVALID_SERVICE_CONTROL.
2012-08-05T05:14:37.109Z WARN  R SIS      [StopService] Returning ACTION_COMPLETED_SUCCESSFULLY.
2012-08-05T05:14:37.109Z INFO  R SIS      ExecuteScript() - Successfully set failure event.
2012-08-05T05:14:37.109Z INFO  R SIS     
2012-08-05T05:14:37.109Z INFO  R SIS    Executing action ( 314 ) - StopService  currentPosition: 123542
2012-08-05T05:14:37.109Z WARN  R SIS      [StopService] ControlService(SERVICE_CONTROL_STOP) failed for service 'SymEFA' with error ERROR_DEPENDENT_SERVICES_RUNNING.
2012-08-05T05:14:37.109Z WARN  R SIS      [StopService] Returning ACTION_COMPLETED_SUCCESSFULLY.
2012-08-05T05:14:37.109Z INFO  R SIS      ExecuteScript() - Successfully set failure event.
2012-08-05T05:14:37.109Z INFO  R SIS     
2012-08-05T05:14:37.109Z INFO  R SIS    Executing action ( 315 ) - StopService  currentPosition: 123354
2012-08-05T05:14:37.109Z WARN  R SIS      [StopService] ControlService(SERVICE_CONTROL_STOP) failed for service 'SymDS' with error ERROR_DEPENDENT_SERVICES_RUNNING.
2012-08-05T05:14:37.109Z WARN  R SIS      [StopService] Returning ACTION_COMPLETED_SUCCESSFULLY.
2012-08-05T05:14:37.109Z INFO  R SIS      ExecuteScript() - Successfully set failure event.
2012-08-05T05:14:37.109Z INFO  R SIS     
2012-08-05T05:14:37.109Z INFO  R SIS    Executing action ( 316 ) - ShowInstallMessage  currentPosition: 123168
2012-08-05T05:14:37.109Z INFO  R SIS      [ShowInstallMessage] message = [Configuring features]
2012-08-05T05:14:37.125Z INFO  R SIS      ExecuteScript() - Successfully set failure event.
 
 
 
 
SEP_INST.log shows failure as:
 
MSI (s) (B4:94) [22:12:53:109]: Running as a service.
MSI (s) (B4:8C) [22:12:53:125]: Opening per-machine managed SourceList.
MSI (s) (B4:8C) [22:12:53:125]: User will be allowed to modify contents of SourceList.
MSI (s) (B4:8C) [22:12:53:125]: Added new source 'C:\Documents and Settings\All Users\Application Data\Symantec\Symantec Endpoint Protection\12.1.1000.157.105\Data\Cached Installs\' with index '2'
AddCacheAsInstallSource Successfully added C:\Documents and Settings\All Users\Application Data\Symantec\Symantec Endpoint Protection\12.1.1000.157.105\Data\Cached Installs\ as source dir for {FA689023-0B72-4771-98A6-A1C927E58207}
MSI (s) (B4:2C) [22:12:53:140]: Executing op: ActionStart(Name=StartServices,Description=Starting services,Template=Service: [1])
Action 22:12:53: StartServices. Starting services
MSI (s) (B4:2C) [22:12:53:140]: Executing op: ProgressTotal(Total=1,Type=1,ByteEquivalent=1300000)
MSI (s) (B4:2C) [22:12:53:140]: Executing op: ServiceControl(,Name=SepMasterService,Action=1,Wait=1,)
StartServices: Service: Symantec Endpoint Protection
LinkAllExecutables Could not get file attributes for C:\Documents and Settings\All Users\Application Data\Symantec\Symantec Endpoint Protection\12.1.1000.157.105\Data\Cached Installs\Program Files\Symantec\Name\Version\Bin\installdata.xml
LinkAllExecutables Could not get file attributes for C:\Documents and Settings\All Users\Application Data\Symantec\Symantec Endpoint Protection\12.1.1000.157.105\Data\Cached Installs\Program Files\Symantec\Name\Version\Bin\isolate.ini
MSI (s) (B4:2C) [22:12:57:281]: Executing op: ActionStart(Name=ShowServiceProgress_RB,Description=Executing rollback script via service,Template=[1])
Action 22:12:57: ShowServiceProgress_RB. Executing rollback script via service
MSI (s) (B4:2C) [22:12:57:281]: Executing op: CustomActionSchedule(Action=ShowServiceProgress_RB,ActionType=3329,Source=BinaryData,Target=ShowServiceProgress_RB,CustomActionData={FCF84532-5E19-4602-85DC-07AD26FE0070};SOFTWARE\Symantec\Symantec Endpoint Protection;Executing rollback script via service;)
MSI (s) (B4:2C) [22:12:57:312]: Executing op: ActionStart(Name=ShowServiceProgress,Description=Executing install script via service,Template=[1])
Action 22:12:57: ShowServiceProgress. Executing install script via service
MSI (s) (B4:2C) [22:12:57:312]: Executing op: CustomActionSchedule(Action=ShowServiceProgress,ActionType=3073,Source=BinaryData,Target=ShowServiceProgress,CustomActionData={FCF84532-5E19-4602-85DC-07AD26FE0070};SOFTWARE\Symantec\Symantec Endpoint Protection;Executing install script via service;)
MSI (s) (B4:CC) [22:12:57:343]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSIBF.tmp, Entrypoint: ShowServiceProgress
ScriptGen: ShowServiceProgress() MSIRUNMODE_SCHEDULED
ScriptGen: ShowServiceProgress() calling WaitForSingleObject(scriptStarted) ...
ScriptGen: ShowServiceProgress() WaitForSingleObject(scriptStarted) returned WAIT_OBJECT_0
Action 22:12:59: ShowServiceProgress. Executing install script via service
Action 22:13:00: ShowServiceProgress. Creating hard links
ShowServiceProgress: incrementing tick
Action 22:13:00: ShowServiceProgress. Installing services
ShowServiceProgress: incrementing tick
1: LinkAllExecutables 2: 0 
ShowServiceProgress: incrementing tick
ShowServiceProgress: incrementing tick
ShowServiceProgress: incrementing tick
Action 22:13:04: ShowServiceProgress. Writing registry keys and values
ShowServiceProgress: incrementing tick
Action 22:13:04: ShowServiceProgress. Initializing settings temporary store
ShowServiceProgress: incrementing tick
Action 22:13:04: ShowServiceProgress. Caching application settings
ShowServiceProgress: incrementing tick
Action 22:13:04: ShowServiceProgress. Committing settings store
ShowServiceProgress: incrementing tick
Action 22:13:04: ShowServiceProgress. Installing content
ShowServiceProgress: incrementing tick
ShowServiceProgress: incrementing tick
ShowServiceProgress: incrementing tick
ShowServiceProgress: incrementing tick
ShowServiceProgress: incrementing tick
ShowServiceProgress: incrementing tick
ShowServiceProgress: incrementing tick
ShowServiceProgress: incrementing tick
ShowServiceProgress: incrementing tick
ShowServiceProgress: incrementing tick
ShowServiceProgress: incrementing tick
ShowServiceProgress: incrementing tick
ShowServiceProgress: incrementing tick
ShowServiceProgress: incrementing tick
ShowServiceProgress: incrementing tick
ShowServiceProgress: incrementing tick
ShowServiceProgress: incrementing tick
ShowServiceProgress: incrementing tick
ShowServiceProgress: incrementing tick
ShowServiceProgress: incrementing tick
ShowServiceProgress: incrementing tick
ShowServiceProgress: incrementing tick
ShowServiceProgress: incrementing tick
ShowServiceProgress: incrementing tick
ShowServiceProgress: incrementing tick
ShowServiceProgress: incrementing tick
ShowServiceProgress: incrementing tick
ShowServiceProgress: incrementing tick
ShowServiceProgress: incrementing tick
ShowServiceProgress: incrementing tick
ShowServiceProgress: incrementing tick
ShowServiceProgress: incrementing tick
ShowServiceProgress: incrementing tick
ShowServiceProgress: incrementing tick
ShowServiceProgress: incrementing tick
ShowServiceProgress: incrementing tick
ShowServiceProgress: incrementing tick
ShowServiceProgress: incrementing tick
ShowServiceProgress: incrementing tick
Action 22:13:56: ShowServiceProgress. Creating firewall application exceptions
ShowServiceProgress: incrementing tick
Action 22:13:56: ShowServiceProgress. Configuring features
ShowServiceProgress: incrementing tick
ShowServiceProgress: incrementing tick
Action 22:13:57: ShowServiceProgress. Starting services
ShowServiceProgress: incrementing tick
ShowServiceProgress: incrementing tick
ShowServiceProgress: incrementing tick
ShowServiceProgress: incrementing tick
ShowServiceProgress: incrementing tick
ShowServiceProgress: incrementing tick
ShowServiceProgress: incrementing tick
ScriptGen: ShowServiceProgress() script execution failed.
ScriptGen: ShowServiceProgress() reset script failure event.
ScriptGen: ShowServiceProgress() is returning an error (so close to the end!)
Action ended 22:14:06: InstallFinalize. Return value 3.
MSI (s) (B4:2C) [22:14:06:234]: User policy value 'DisableRollback' is 0
MSI (s) (B4:2C) [22:14:06:234]: Machine policy value 'DisableRollback' is 0
MSI (s) (B4:2C) [22:14:06:359]: Executing op: Header(Signature=1397708873,Version=301,Timestamp=1090826621,LangId=1033,Platform=0,ScriptType=2,ScriptMajorVersion=21,ScriptMinorVersion=4,ScriptAttributes=1)
MSI (s) (B4:2C) [22:14:06:359]: Executing op: DialogInfo(Type=0,Argument=1033)
MSI (s) (B4:2C) [22:14:06:359]: Executing op: DialogInfo(Type=1,Argument=Symantec Endpoint Protection)
MSI (s) (B4:2C) [22:14:06:359]: Executing op: RollbackInfo(,RollbackAction=Rollback,RollbackDescription=Rolling back action:,RollbackTemplate=[1],CleanupAction=RollbackCleanup,CleanupDescription=Removing backup files,CleanupTemplate=File: [1])
Action 22:14:06: Rollback. Rolling back action:
 
Any idea?
 
BC
 

 

Comments 6 CommentsJump to latest comment

LUM's picture

 

I am receiving the same error on a Windows 7 Professional 32-bit laptop.

 

2012-11-27T19:08:27.334Z ERROR I SIS      [StartService] StartService() failed for service 'BHDrvx86' with error 0x00000057.

2012-11-27T19:08:27.336Z ERROR I SIS        

2012-11-27T19:08:27.336Z ERROR I SIS        This action failed to execute!  Dumping action paramters from the script:

2012-11-27T19:08:27.336Z ERROR I SIS          Name=[BHDrvx86]

Any thoughts? 

 

Thanks

WSB

Rafeeq's picture

call support get a cleanwipe tool.

run the install , if it fails please post the new install log

Ashish-Sharma's picture

Hi,

First you can use clean wipe tool and after reinstall sep client.

How to get the CleanWipe tool (Endpoint Removal)

 

https://www-secure.symantec.com/connect/forums/how-get-cleanwipe-tool-endpoint-removal

Thanks In Advance

Ashish Sharma

 

 

waelhilal's picture

 

Note: You need to login as Local administrator:
 
Delete these registry values:
 
  • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SepMasterService
  • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SmcService
  • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SNAC
 
  • Reboot your computer now try to install
  • Right click run the setup.exe as administrator
  • Uncheck run this program with restricted access
  • Now it will install properly

 

 
If this post resolved your issue mark them as resolved.
Thanks in advance!!!

Wael Hilal

Mobile: 00966531377132

LUM's picture

 

Thank you all for the responses. 

Waelhilal:  Those registry values were not in my registry.

 

I have run the CleanWipe tool.  I then rebooted and reran the install.  After the install ran, I received a "Program Compatibility Assistance" dialog box reading

“This program might not have installed correctly.”

“If this program didn’t install correctly, try reinstalling using settings that are compatible with this version of Windows.”

 

The log was 111 pages, so I am only posting the ERROR and Warn portions.  If you need the whole log I'll gladly post it.

 

 

2012-11-29T13:47:04.087Z ERROR I SIS      [StartService] StartService() failed for service 'SYMTDI' with error 0x0000001F.

2012-11-29T13:47:04.089Z ERROR I SIS        

2012-11-29T13:47:04.089Z ERROR I SIS        This action failed to execute!  Dumping action paramters from the script:

2012-11-29T13:47:04.089Z ERROR I SIS          Name=[SYMTDI]

2012-11-29T13:47:04.089Z INFO  I SIS        ExecuteScript() - Successfully set failure event.

2012-11-29T13:47:04.089Z INFO  I SIS    ExecuteScript() returning ACTION_FAILED_WITH_ROLLBACK

2012-11-29T13:47:04.089Z INFO  I SIS  

2012-11-29T13:47:04.089Z INFO  I SIS  script completed with status: ACTION_FAILED_WITH_ROLLBACK

 

2012-11-29T13:47:04.626Z WARN  R SIS      [StopService] ControlService(SERVICE_CONTROL_STOP) failed for service 'SymIRON' with error ERROR_INVALID_SERVICE_CONTROL.

2012-11-29T13:47:04.626Z WARN  R SIS      [StopService] Returning 

 

2012-11-29T13:47:04.737Z WARN  R SIS      [StopService] ControlService(SERVICE_CONTROL_STOP) failed for service 'SymEFA' with error ERROR_DEPENDENT_SERVICES_RUNNING.

2012-11-29T13:47:04.737Z WARN  R SIS      [StopService] Returning 

 

2012-11-29T13:47:04.760Z WARN  R SIS      [StopService] ControlService(SERVICE_CONTROL_STOP) failed for service 'SymDS' with error ERROR_DEPENDENT_SERVICES_RUNNING.

2012-11-29T13:47:04.760Z WARN  R SIS      [StopService] Returning ACTION_COMPLETED_SUCCESSFULLY.

 

2012-11-29T13:47:08.026Z WARN  R SIS      [StopService] ControlService(SERVICE_CONTROL_STOP) failed for service 'SymEFA' with error ERROR_DEPENDENT_SERVICES_RUNNING.

2012-11-29T13:47:08.026Z WARN  R SIS      [StopService] Returning 

 

2012-11-29T13:47:08.164Z WARN  R SIS      [StopService] ControlService(SERVICE_CONTROL_STOP) failed for service 'SymDS' with error ERROR_DEPENDENT_SERVICES_RUNNING.

2012-11-29T13:47:08.164Z WARN  R SIS      [StopService] Returning 

 

 

LUM's picture

 

I found another posting regarding the SYMTDI service failing.  It suggests that installing via Remote Desktop and/or other installed antivirus programs could be the problem.  I was installing via Remote Desktop.  There were other antivirus, TendMicro OfficeScan, AVG and Super Anti Spyware, but they have all been uninstalled.  I reran the CleanWipe tool and rebooted.  I had the user run the install this time as Administrator instead of doing it myself through Remote Desktop.  We received the same error:

 

2012-11-29T14:13:27.659Z ERROR I SIS      [StartService] StartService() failed for service 'SYMTDI' with error 0x0000001F.

2012-11-29T14:13:27.659Z ERROR I SIS        

2012-11-29T14:13:27.659Z ERROR I SIS        This action failed to execute!  Dumping action paramters from the script:

2012-11-29T14:13:27.659Z ERROR I SIS          Name=[SYMTDI]

2012-11-29T14:13:27.659Z INFO  I SIS        ExecuteScript() - Successfully set failure event.

2012-11-29T14:13:27.659Z INFO  I SIS    ExecuteScript() returning ACTION_FAILED_WITH_ROLLBACK

2012-11-29T14:13:27.659Z INFO  I SIS  

2012-11-29T14:13:27.659Z INFO  I SIS  script completed with status: ACTION_FAILED_WITH_ROLLBACK