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netbackup 5220 appliance will not change role from factory install to master

Created: 15 Feb 2013 • Updated: 18 Feb 2013 | 3 comments
This issue has been solved. See solution.

Hello All,

I have brand new NetBackup 5220. Doing the initial installation. Basics, set-up IP address, hostname, DNS, ipmi address etc. As this is the only Netbackup appliance we have on-site I want it to be master.

In simple terms it will not become master. After each basic set-up attemp the set-up GUI reverts to asking the same questions. It asks hostname, IP, DNS etc.

Digging deeper via Suse Linux command line (support, maintenance, elevate) I can see the following in the file /usr/openv/netbackup/bp.conf:

host01:/usr/openv/netbackup # more bp.conf
SERVER = host01
CLIENT_NAME = host01
USE_VXSS = PROHIBITED
VXSS_SERVICE_TYPE = INTEGRITYANDCONFIDENTIALITY
EMMSERVER = host01
VXDBMS_NB_DATA = /usr/openv/db/data
VERBOSE = 1
PREFERRED_NETWORK = 10.193.36.76 PROHIBITED
NETBACKUP_APPLIANCE_MODE = FACTORY_INSTALL
IP_ADDRESS_FAMILY = AF_UNSPEC
LIST_FS_IMAGE_HEADERS = NO
 

The problem is the line

NETBACKUP_APPLIANCE_MODE = FACTORY_INSTALL

which should read

NETBACKUP_APPLIANCE_MODE = MANUAL_MASTER_APPLIANCE

I have even changed the role via ti CLISH as follows: Main Menu -> Appliance -> Master.

It confirms that it is master but never changes the bp.conf. So stays in factory install mode and hence GUI asks basic set-up questions again.

Anyone got any suggestions or help?

I have already reimaged from the USB key once.

Thanks in advance,

Kevin.

Comments 3 CommentsJump to latest comment

Ksmith169's picture

All,

I have done the following after setting to master in menus I checked the bp.conf. Still says factory install.

So I changed line

NETBACKUP_APPLIANCE_MODE = FACTORY_INSTALL

to

NETBACKUP_APPLIANCE_MODE = MANUAL_MASTER_APPLIANCE

Rebooted and the appliance is master and gets past initial set-up screen.

I am now going to check with support if this is a supported configuration?

Best Regards,

Kevin.

Ksmith169's picture

All,

I solved this by reimaging from USB key. This put the appliance into known statue and on NetBackup Appliance release 2.5. However it still has the problem were it will not become a master server and keeps reverting to factory install.

I then upgraded directly from 2.5.0 to 2.5.1b. Instructions for the upgrade and download links are here -> http://www.symantec.com/business/support/index?pag...

After upgrade started the Web GUI set-up again while logged into CLI (full CLI, support, maintenance, elevate). Watched the file bp.conf file. During set-up it chaned as follows:

This line

NETBACKUP_APPLIANCE_MODE = FACTORY_INSTALL

changed to this

NETBACKUP_APPLIANCE_MODE = MANUAL_MASTER_APPLIANCE

So upgrade solved the problem. Now I can actually start to configure backup jobs etc.

Best Regards,

Kevin.

Ksmith169's picture

All,

Upgrade from 2.5.0 to 2.5.1b solved the problem. After upgrade completed the Web GUI changed the appliance correctly to master.

The line

NETBACKUP_APPLIANCE_MODE = FACTORY_INSTALL

got changed to

NETBACKUP_APPLIANCE_MODE = MANUAL_MASTER_APPLIANCE

in bp.conf.

This means I can actually use the NetBackup Appliance now.

Best Regards,

Kevin.

SOLUTION