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Netbackup 6.5.4 Shared Storage Option (SSO) issue

Created: 03 Aug 2012 • Updated: 14 Sep 2012 | 4 comments
Sammeer_Pednegar's picture
This issue has been solved. See solution.

Hi ,

I have a Netbackup Enterprise Master Server running on Solaris 10 SPARC.

A month back started facing an issue while running device configuration all tape drives are showing limitations wherein the error states - no Shared Storage option license Installed.

The Tape drives are correctly detected on existing media servers.

I have attached the below snapshot for reference.

Has anyone experienced a similar issue with 6.5.4?

 

 

 

Comments 4 CommentsJump to latest comment

Marianne's picture

"no Shared Storage option license Installed."
Check/verify license keys on all media servers.
Each media server needs the following license keys:
Enterprise Server or Enterprise Client
Library Based Tape drives
Share Storage Option

Check for expired demo keys.

PS: any reason for still being on NBU 6.5 with EOSL so close?

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

Sammeer_Pednegar's picture

Hi Marrianne

Thanks for your suggestions

We have close to 90 media servers connected to this Master Server.

Is there a way to identify which media server is the culprit.

Lastly if I try configuring tape drive only on the Master server I still see the same errors.

 

Sammeer S. Pednegar
Senior Solutions Specialist
Symantec Corporation 
www.symantec.com

Mobile:

Marianne's picture

You could try 'nbemmcmd -listhosts -verbose'

The 'MachineFlags' and 'MachineState' on each media server should give an indication.

The MachineFlags has something to do with valid license keys. I have not been able to find a list and what it means, but any media server that reports something 'different' is worth investigating.

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

SOLUTION
Sammeer_Pednegar's picture

Thanks Marianne

We sought help from Symantec support based on your recommendations and got his issue fixed.

We found SSO license had expired on two media servers, hence decommissioned these and got it fixed.

 

 

Sammeer S. Pednegar
Senior Solutions Specialist
Symantec Corporation 
www.symantec.com

Mobile: