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NetBackup 7.0.1 cannot backup NTUSER.DAT and UsrClass.dat

Created: 10 Sep 2012

Hi there,

I encountered a problem in NetBackup 7.0.1 for backing up the servers in my company.

I cannot backup NTUSER.DAT and UsrClass.dat

I have enabled the "Windows Open File Backup", selected "VSS Snapshot Provider" and selected "Abort backup on error". However, when i backup my file server, the opened files cannot be backup and the job is always partially successful with status 1.

For example:

client: WRN - can't open file: C:\Documents and Settings\admin\ntuser.dat.LOG1 (WIN32 32: The process cannot access the file because it is being used by another process. )

client: WRN - can't open file: C:\Documents and Settings\admin\AppData\Local\Microsoft\Windows\UsrClass.dat (WIN32 32: The process cannot access the file because it is being used by another process. )

Please help.

Many thanks.