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Netbackup 7.1x, Sharepoint 2007 and 2010

Created: 20 Nov 2012 • Updated: 27 Nov 2012 | 2 comments
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I am struggling with getting successful backups of our Sharepoint 2007 farm.  I mostly get status 13 and status 1 errors.  Below is a partial log of one with status 1.  It backs up one Content0DB then a socket error and nothing else gets backed up.  If the socket error is accurate then what could possibly cause it always after backing up successfully the first Content-DB.  All other content DBs are consequently skipped as well.

11/17/2012 05:01:08 - begin writing

11/17/2012 05:01:34 - Info bpbrm (pid=10220) from client appp5010: TRV - Starting granular backup processing for (Microsoft SharePoint Resources\ExternalSSP\SharePointSSPExternal\Content-DB 1 (APPP5035/MOSS_Content_SSPExternal)). This may take a while...

11/17/2012 05:05:52 - Info bpbrm (pid=10220) from client appp5010: TRV - Successfully finished granular backup processing for (Microsoft SharePoint Resources\ExternalSSP\SharePointSSPExternal\Content-DB 1 (APPP5035/MOSS_Content_SSPExternal)).

11/17/2012 05:06:20 - Info bpbrm (pid=10220) from client appp5010: TRV - Starting granular backup processing for (Microsoft SharePoint Resources\SharedServices2\SharePoint - 515\Content-DB 1 (APPP5035/MOSS_SSP_Content)). This may take a while...

11/17/2012 05:06:32 - Info bpbrm (pid=10220) from client appp5010: TRV - Successfully finished granular backup processing for (Microsoft SharePoint Resources\SharedServices2\SharePoint - 515\Content-DB 1 (APPP5035/MOSS_SSP_Content))

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11/17/2012 05:06:41 - Info bpbrm (pid=10220) from client appp5010: TRV - Starting granular backup processing for (Microsoft SharePoint Resources\Windows SharePoint Services Web Application\External-AD\Content-DB 1 (APPP5035/MOSS_Content_Ext_Root)). This may take a while...

11/17/2012 05:06:58 - Info bpbrm (pid=10220) from client appp5010: TRV - Successfully finished granular backup processing for (Microsoft SharePoint Resources\Windows SharePoint Services Web Application\External-AD\Content-DB 1 (APPP5035/MOSS_Content_Ext_Root)).

11/17/2012 05:30:13 - Error bpbrm (pid=10220) from client appp5010: ERR - Terminating backup.

11/17/2012 05:30:13 - Error bptm (pid=6688) socket operation failed - 10054 (at child.c.1294)
 

thx

   Terry

Comments 2 CommentsJump to latest comment

trs06's picture

The above was a status 13 not status 1.

  Terry

Mark_Solutions's picture

This looks to be a network timeout (10054 is network related)

As the GRT may take a while i would try increasing the client connect and client read timeout on the Media Servers - maybe 3600 to give plenty of scope

This is assuming that all pre-reqs have been met and all components of the SharePoint farm have NetBackup clients installed etc.

Hope this helps

Authorised Symantec Consultant . Expert Partner.

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