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Netbackup 7.5 VMware policy restore error(2820)

Created: 28 Mar 2012 • Updated: 29 Mar 2012 | 6 comments
This issue has been solved. See solution.

How can I solve this issue?

I had my Master Server, Media Server and Backup/Restore Server combined, and all VM backups are working fine. However, all my VM restore attempts gets 2820.

Here's the logs from the "BAR" and "Job Details" respectively:

BAR logs:

 

 

 18:34:28 3/28/2012: Restore Started


18:34:29 (74.xxx) Media id A00000 is needed for the restore.


18:34:29 (74.001) Restoring from copy 1 of image created 3/28/2012 12:51:42 PM

18:34:29 INF - If Media id A00000 is not in a robotic library administrative interaction may be required to satisfy this mount request.

18:34:30 INF - Waiting for mount of media id A00000 on server pgc-nbu-01.mydomain.com for reading.

18:35:04 INF - Waiting for positioning of media id A00000 on server pgc-nbu-01.mydomain.com for reading.

18:35:07 INF - Beginning read-blockmap on server pgc-nbu-01.mydomain.com of client pgc-nbudev-03.

18:35:07 (74.xxx) Executing Virtual machine creation on pgc-nbu-01.mydomain.com to server 10.251.3.23.

18:35:10 (74.001) Status of restore from copy 1 of image created 3/28/2012 12:51:42 PM = Restore failed due to failure to create the virtual machine


18:35:10 (74.001) The following files/folders were not restored:

18:35:10 (74.001) UTF - /LocalStore2/pgc-nbudev-03/pgc-nbudev-03.vmdk


18:35:10 (74.xxx) INF - Status = VMware policy restore error. 

 

 

Job Detail logs:

 

 3/28/2012 6:34:28 PM - begin Restore

3/28/2012 6:34:29 PM - media A00000 required

3/28/2012 6:34:29 PM - restoring image pgc-nbudev-03_1332910302

3/28/2012 6:34:29 PM - Info bprd(pid=3960) Restoring from copy 1 of image created 03/28/12 12:51:42    

3/28/2012 6:34:29 PM - Info bptm(pid=6032) start            

3/28/2012 6:34:29 PM - started process bptm (6032)

3/28/2012 6:34:29 PM - Info bpdm(pid=6032) reading backup image          

3/28/2012 6:34:29 PM - Info bptm(pid=6032) using 30 data buffers         

3/28/2012 6:34:29 PM - Info bptm(pid=6032) spawning a child process         

3/28/2012 6:34:29 PM - Info bptm(pid=6032) child pid: 5336          

3/28/2012 6:34:29 PM - Info bptm(pid=5336) start            

3/28/2012 6:34:30 PM - started process bptm (5336)

3/28/2012 6:34:30 PM - Info bptm(pid=6032) Waiting for mount of media id A00000 (copy 1) on server pgc-nbu-01.mydomain.com. 

3/28/2012 6:34:30 PM - started process bptm (6032)

3/28/2012 6:34:30 PM - mounting A00000

3/28/2012 6:34:30 PM - Info bptm(pid=6032) INF - Waiting for mount of media id A00000 on server pgc-nbu-01.mydomain.com for reading.

3/28/2012 6:34:30 PM - requesting resource A00000

3/28/2012 6:34:30 PM - granted resource A00000

3/28/2012 6:34:30 PM - granted resource IBM.ULT3580-HH4.000

3/28/2012 6:35:04 PM - mounted; mount time: 00:00:34

3/28/2012 6:35:04 PM - Info bptm(pid=6032) A00000            

3/28/2012 6:35:04 PM - Info bptm(pid=6032) INF - Waiting for positioning of media id A00000 on server pgc-nbu-01.mydomain.com for reading.

3/28/2012 6:35:04 PM - positioning A00000 to file 3

3/28/2012 6:35:07 PM - positioned A00000; position time: 00:00:03

3/28/2012 6:35:07 PM - begin reading

3/28/2012 6:35:07 PM - Info bptm(pid=6032) waited for empty buffer 1 times, delayed 7 times    

3/28/2012 6:35:07 PM - end reading; read time: 00:00:00

3/28/2012 6:35:07 PM - Info bptm(pid=6032) completed reading backup image         

3/28/2012 6:35:07 PM - Info bptm(pid=6032) EXITING with status 0 <----------        

3/28/2012 6:35:10 PM - end Restore; elapsed time: 00:00:42

VMware policy restore error(2820) 

 

 

 

Thanks a lot!

 

 

BR,

Chubi23

Discussion Filed Under:

Comments 6 CommentsJump to latest comment

Nicolai's picture

Enable bpfis and bpVMutil  debug log in [install path]\netbackup\logs.

These two logs usually provide more debug information.

Assumption is the mother of all mess ups.

If this post answered your'e qustion -  Please mark as a soloution.

Yasuhisa Ishikawa's picture

I've experienced similar issue that bpVMutil.exe crashes in process of creating VM. Check Application Log on VMware Recovery Host whether crash was reported.

And, try "Remove backing information for devices like DVD/CD-ROM drives, serial or parallel ports" option.
 

Authorized Symantec Consultant(ASC) Data Protection in Tokyo, Japan

SOLUTION
PGC SysAd's picture

Thanks for the quick response guys, but my VM restore still fails... 

from the bpVMutil log, I'm getting a lot of these lines:

 

 15:33:23.047 [4984.5116] vmwareLogger: GetObjDetails: SYM_VMC_ERROR:  FAILED_TO_GET_MOR_BY_NAME

15:33:23.047 [4984.5116] vmwareLogger: GetObjDetails: SYM_VMC_ERROR:  FAILED_TO_GET_MOB

15:33:27.930 [2948.1528] vmwareLogger: WaitForTaskCompleteEx: SYM_VMC_ERROR:  TASK_REACHED_ERROR_STATE

15:34:12.203 [8008.2268] dovSphereDisconnect: disconnect for 10.251.3.23 completed with flags 0 and status 0

15:34:12.203 [8008.2268] dovSphereDisconnect: disconnect for 10.251.3.28 completed with flags 0 and status 0

15:34:12.203 [8008.2268] find_virtual_server_cred: Couldn't find pgc-hvesx-02

15:34:12.203 [8008.2268] <2> createVMwareVM: find credential failed for ESX host pgc-hvesx-02 using 10.251.3.23

15:34:12.203 [8008.2268] checkBackupRegEntry: searching configuration for UseDiskControllerPrefix

15:34:12.203 [8008.2268] get_string_value failed

15:34:12.203 [8008.2268] checkBackupRegEntry: searching configuration for IgnoreAttachedDevices

15:34:12.203 [8008.2268] get_string_value failed

15:34:12.203 [8008.2268] checkBackupRegEntry: searching configuration for connecttimeout

15:34:12.203 [8008.2268] get_integer_value failed

15:34:12.203 [8008.2268] vSphereConnect: ConnectTimeout: 300 secs

15:34:12.203 [8008.2268] vSphereConnect: connecting to https://10.251.3.23:443/sdk

15:34:12.203 [8008.2268] dovSphereDisconnect: disconnect for 10.251.3.23 completed with flags 0 and status 0

15:34:12.203 [8008.2268] checkBackupRegEntry: searching configuration for jobtimeout

15:34:12.203 [8008.2268] get_integer_value failed

15:34:12.203 [8008.2268] checkBackupRegEntry: searching configuration for poweroptimeout

15:34:12.203 [8008.2268] get_integer_value failed

15:34:12.203 [8008.2268] checkBackupRegEntry: searching configuration for snapshottimeout

15:34:12.203 [8008.2268] get_integer_value failed

15:34:12.203 [8008.2268] checkBackupRegEntry: searching configuration for registertimeout

15:34:12.203 [8008.2268] get_integer_value failed

15:34:12.203 [8008.2268] checkBackupRegEntry: searching configuration for browsetimeout

15:34:12.203 [8008.2268] get_integer_value failed

15:34:12.203 [8008.2268] checkBackupRegEntry: searching configuration for refreshtimeout

15:34:12.203 [8008.2268] get_integer_value failed

15:34:12.203 [8008.2268] SetTimeoutsAndLogging: JobTimeout: 900 secs

15:34:12.203 [8008.2268] SetTimeoutsAndLogging: PowerOpTimeout: 900 secs

15:34:12.203 [8008.2268] SetTimeoutsAndLogging: SnapshotTimeout: 900 secs

15:34:12.203 [8008.2268] SetTimeoutsAndLogging: RegisterTimeout: 180 secs

15:34:12.203 [8008.2268] SetTimeoutsAndLogging: BrowseTimeout: 3 secs

15:34:12.203 [8008.2268] SetTimeoutsAndLogging: RefreshTimeout: 3 secs

15:34:12.203 [8008.2268] checkBackupRegEntry: searching configuration for vmcloglevel

15:34:12.203 [8008.2268] get_integer_value failed

15:34:12.203 [8008.2268] SetTimeoutsAndLogging: vmcloglevel=0
 
 

My vSphere Center is 10.251.3.23 and the original source ESX of the backup and proposed target ESX for the restore

is pgc-hvesx-02. 

 
Yasuhisa Ishikawa's picture

Comparing with my test environment, these errors are not matter.
We need rest of bpVMutil log.

Authorized Symantec Consultant(ASC) Data Protection in Tokyo, Japan

PGC SysAd's picture

@ishikawa-san

tried removing the "backing information for devices like DVD/CD-ROM drives, serial or parallel ports" and my VM restore worked!!!

however, since you've removed something for this workaround, what would the effect of choosing this option be? any downsides or negative effects in any way?

Thanks a lot!

Yasuhisa Ishikawa's picture

The option "backing information for devices like DVD/CD-ROM drives, serial or parallel ports" indicates that NetBackup recover the VM as it was except state of removable drives, serial ports and parallel ports.
On recovered VM, DVD/CD-ROM become not mounted.
I think this is minor defect.

Authorized Symantec Consultant(ASC) Data Protection in Tokyo, Japan