NetBackup accelerator policy validation failed
Hi, we are helping a customer to setup accelerator policy. The customer's master server is NBU 18.104.22.168 on Windows Server 2008 R2. When we created the policy to use accelerator in Windows Remote Administration Console, it shows some error message similar to the one below:
To use the accelerator, select storage units from supported storage server:
PureDisk Deduplication (PDDO), Media Server Deduplication (MSDP), Symantec clouds, and other qualified storage servers.
Currently configured and supported storage servers are:
PureDisk on <servername>
I did some research and find there is Symnatec KB which talks about this:
In our case, we tried to run Windows Remote Administration Console from both master and media servers (media servers are also NBU 22.214.171.124 on Windows Server 2008 R2) but got the same error.
My question is: besides try Java Console, are there any other ways to resolve this issue? Thanks in advance.