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Netbackup Appliance 5220 2.5.2 Alerts Email

Created: 11 Mar 2013 • Updated: 11 Mar 2013 | 23 comments

Hi,

How can I stop the really annoying alerts from being emailed from the Netbackup Appliance followinf upgrading to 2.5.2 please?

I get something like the following every few minutes.

I have acknowleges and clear acknowledged the alerts but still they get emailed?

Compute Node fred

 

Time Monitoring Ran: Mon Mar 11 21:39:03 2013 UTC

 

+--------------------------------------------------------------------------------------------+

|                                      RAID Infomation                                       |

|+------------------------------------------------------------------------------------------+|

||ID|Name|Status |Capacity| Type |Disks|Write Policy|Enclosure|HotSpare | State |Acknowledge||

||  |    |       |        |      |     |            |   ID    |Available|       |           ||

||--+----+-------+--------+------+-----+------------+---------+---------+-------+-----------||

||  |    |       |        |      |0 1 2|            |         |         |       |           ||

||3 |VD-0|Optimal|4.541TB |RAID-6|3 4 5|WriteThrough|0        |yes      |Warning|No         ||

||  |    |       |        |      |6    |            |         |         |       |           ||

|+------------------------------------------------------------------------------------------+|

|                              Adapter Information                                           |

|+-----------------------------------------------------------------------------+             |

||  |                     |Adapter| BBU  |BBU Learn | BBU  |       |           |             |

||ID|    Adapter model    |Status |Status|  Cycle   |charge| State |Acknowledge|             |

||  |                     |       |      |  active  |      |       |           |             |

||--+---------------------+-------+------+----------+------+-------+-----------|             |

||  |Integrated Intel(R)  |       |      |          |      |       |           |             |

||1 |RAID Controller      |OK     |OK    |No        |57 %  |Warning|No         |             |

||  |SROMBSASMP2          |       |      |          |      |       |           |             |

|+-----------------------------------------------------------------------------+             |

+--------------------------------------------------------------------------------------------+

Thanks.

Operating Systems:

Comments 23 CommentsJump to latest comment

Andrew Madsen's picture

I have a ticket opened on this. Mine say "

Appliance is seeing a high disk IO service time at this moment. There are <0> backup jobs running currently, and a high disk service time may mean a bottleneck at disk level. You can ignore this message if response time for backups is acceptable. This e-mail notification can be acknowledged from CLISH:

Main->Settings->Alerts AcknowledgeErrors

 

Node does not have any errors."

 

Yet nothing is going on.

The above comments are not to be construed as an official stance of the company I work for; hell half the time they are not even an official stance for me.

lburnside's picture

I have the same message and the same annoying alerts.  I have been told that this is a 2.5.2 problem and that engineering is working on a fix for it.

Mark_Solutions's picture

Maybe try renaming the /opt/NBUAppliance/scripts/CallHomeDataGather.sh or callhome.pl or hash out the cron job (crontab -e) so that it doesnt actually run the check every 15 minutes - just until they have a fix available.

Hope this helps

 

Authorised Symantec Consultant

Don't forget to "Mark as Solution" if someones advice has solved your issue - and please bring back the Thumbs Up!!.

BackupBunny's picture

Finally got the upgrade installed - and now this email starts spamming! Very annoying at the lack of attention to detailed testing.

Andrew Madsen's picture

An EEB is in testing and should be out this week or next.

The above comments are not to be construed as an official stance of the company I work for; hell half the time they are not even an official stance for me.

Mark_Solutions's picture

Did anyone try renaming the files as i suggested or changing the cron job?

I would be interested to know if it resolved it for you while waiting for the EEB

Authorised Symantec Consultant

Don't forget to "Mark as Solution" if someones advice has solved your issue - and please bring back the Thumbs Up!!.

Andrew Madsen's picture

I did not. Mine eventually quieted down to one or two a day.

The above comments are not to be construed as an official stance of the company I work for; hell half the time they are not even an official stance for me.

AntBar's picture

Nope. I prefer to wait official support response...

Morten Seeberg's picture

Had the issue as well, strangely enough only one of the customers 2 appliances. Mails died down after approx. 1-1½ day.

Did you restore something today?

Enrique Pereira Calvo's picture

It is happening the same to me. I upgraded 4 appliances and two of them (at this moment) are sending the mail.

Andrew Madsen's picture

Last thing I got a couple of days ago from Symantec:

 

Just got some updated info on this.

 

Their findings thus far are that this mostly affects the OS disk and would not have any impact on backup/restore performance. They are triggered if the disk wait (queue) is higher than 25ms for 30+ minutes for any disk, but testing so far has indicated the issue is primarily OS disks. Background tasks such as rebuilds, patrol reads, and consistency checks can lead to this behavior.

 

I know they have developed and tested some fixes, but haven't released them as of today. Their suggested workaround for now is to simply acknowledge the alerts. Also, if the alert condition clears itself (ie - the wait time drops back down) then the alert should automatically clear itself.

 

We can also use this command to view the status to confirm this is the issue:

iostat -kx 300 2

 

You would see which device has the high 'await' time in ms.

 

I don't have an ETA for the permanent fix yet, but as soon as I have new info, I'll get it to you.

The above comments are not to be construed as an official stance of the company I work for; hell half the time they are not even an official stance for me.

Morten Seeberg's picture

Not sure one of my customers agree :-), after receiving 400 emails in 2-3 days from the 2 appliances I turned of the job in crontab....

Did you restore something today?

Andrew Madsen's picture

So you can only hope there is not some other issue with the device like a drive loss. You might just remove the local user email from the support settings so at least the device only pesters Symantec.  

The above comments are not to be construed as an official stance of the company I work for; hell half the time they are not even an official stance for me.

Enrique Pereira Calvo's picture

It seems that the EEB has been released. I am trying to install it.

Enrique Pereira Calvo's picture

Downloaded. ET3116615.

I will install tomorrow at the customer.

thejollyboys's picture

I've installed the patch and we still have the exact same problem?

Have a case open but no progress fast.

Jechar's picture

Hello,

Have you an update ? i have the problem only on 2 upgraded n5220 !

Thanks

Daniel Be.'s picture

Hello,

does anyone know if the hotfix has been released?

Thanks,
Daniel

Enrique Pereira Calvo's picture

Hi Daniel,

I have installed the EEB and it is working fine.

You can also upgrade to2.5.3...

 

Regards,

Daniel Be.'s picture

Hi Enrique,

thanks for your answer.

I've install 2.5.3 but I still get these messages. How can I get this EEB ? 

 

Regards,