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NetBackup Client (7.1) don't install in RedHat 6.3

Created: 25 Oct 2012 • Updated: 27 Dec 2012 | 14 comments
Andre_Torres's picture
This issue has been solved. See solution.

Hi folks,

I'm trying to install a Client (7.1) in a RedHat 6.3. When the installation begins, it asks me which version of Linux I'm trying to install, as if it don't recognizes it as a RedHat. Even choosing RedHat Linux, it begins to decompress the files, registering in Live Update, but it ends there and don't install.

When I put the uname -a command, it don't says it is a RHEL, it only says a bunch of numbers (where I think it's kernell version).

As for the Record, there isn't any previous version of netbackup installed in this RedHat.

Someone knows what I am doing wrong?

Comments 14 CommentsJump to latest comment

Marianne's picture

Please show us output of:
uname -a
cat /etc/redhat-release

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

Andre_Torres's picture

uname -a

Linux <servername> 2.6.32-279.1.1.el6.x86_64 #1 SMP Wed Jun 20 11:41:22 EDT

2012 x86_64 x86_64 x86_64 GNU/Linux

cat /etc/redhat-release

Red Hat Enterprise Linux Server release 6.3 (Santiago)

Nicolai's picture

According to the NetBackup 7.x Operating System matrix Red Hat 6.3 should be fine.

What happen if you press CRTL+C during the "installation" hang. 

This T/N explain about problem that looks like you're at lot, except it's media server installation.

http://www.symantec.com/docs/TECH175272

Assumption is the mother of all mess ups.

If this post answered your'e qustion -  Please mark as a soloution.

Marianne's picture

I think we need one of our Symantec friends here.... 

There have recently been a couple of issues on Storage Foundation forum w.r.t. support for RHEL 6.3.

NBU may be having the same issue as described in this SF TN: http://www.symantec.com/docs/TECH164885

Red Hat Enterprise Linux 6 (RHEL) Update 3 is currently not compatible with Storage Foundation High Availability Solutions 6.0 & 6.0RP1 releases due to symbol changes used within the new kernel. Symantec are currently investigating.
 
I cannot find any NBU documentation.

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

mph999's picture

That'll be me then .... <wave>

Funnily enough, I can't find anything either .... I'll go poke someone in the ribs ...

Regards,  Martin
 
Setting Logs in NetBackup:
http://www.symantec.com/docs/TECH75805
 
Mark_Solutions's picture

Its not just the old tar extraction issue is it?:

http://www.symantec.com/docs/TECH154080

Authorised Symantec Consultant

Don't forget to "Mark as Solution" if someones advice has solved your issue - and please bring back the Thumbs Up!!.

Marianne's picture

Linux uses GNU tar by default.

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

Andre_Torres's picture

I appreciate all the responses but haven't found any solution yet.

What Marianne said about the problem in SF seems similar, maybe even be the same problem. If that's the case, will NetBackup 7.5 work on this RHEL version?

We are planning an update for the next weeks, but we are afraid about not having a backup.

Marianne's picture

We need Symantec to confirm support for RHEL 6.3....

Maybe log a Support call from your side?

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

Yasuhisa Ishikawa's picture

NetBackup 7.5 works fine on RHEL 6.3 in my lab.

Authorized Symantec Consultant(ASC) Data Protection in Tokyo, Japan

Andre_Torres's picture

Manage to solve the problem, it was garbage in the server.

But when I try to upgrade to 7.5.0.4 it asks for a Vrts.README, but, this readme don't comes along with the package.

SOLUTION
Yasuhisa Ishikawa's picture

I have never experienced such issue. please post installation log.

Authorized Symantec Consultant(ASC) Data Protection in Tokyo, Japan

Yasuhisa Ishikawa's picture

Here is an installation log in my lab.
Compare with the procedure you have done. Also check if patch files are corrupted.

[root@dbserv ~]# cat /etc/redhat-release
Red Hat Enterprise Linux Server release 6.3 (Santiago)
[root@dbserv ~]# uname -i
x86_64
[root@dbserv ~]# cd NetBackup/NetBackup_7.5_CLIENTS/
[root@dbserv NetBackup_7.5_CLIENTS]# ./install


Symantec Installation Script
Copyright 1993 - 2012 Symantec Corporation, All Rights Reserved.


        Installing NetBackup Client Software


Please review the SYMANTEC SOFTWARE LICENSE AGREEMENT located on
the installation media before proceeding.  The agreement includes
details on the NetBackup Product Improvement Program.

For NetBackup installation and upgrade information specific to your
platform and to find out if your installed EEBs or hot fixes are
contained in this release, check out the Symantec Operations Readiness
Tools (SORT) Installation and Upgrade Checklist and Hot fix and EEB
Release Auditor, respectively, at https://sort.symantec.com/netbackup.

Do you wish to continue? [y,n] (y) y
Do you want to install the NetBackup client software for this client? [y,n] (y) y

This package will install Linux/RedHat2.6.18 client.

This package will install NetBackup client 7.5.

Enter the name of the NetBackup server : bkserv

Would you like to use "dbserv" as the configured
name of the NetBackup client? [y,n] (y) y

Client binaries are located in /root/NetBackup/NetBackup_7.5_CLIENTS/NBClients/anb/Clients/usr/openv/netbackup/client/Linux/RedHat2.6.18.


Saving client binaries for Linux/RedHat2.6.18.

Installing PBX...
Please wait while installation is in progress...
Installation completed Successfully
Installation log located here: /var/tmp/installpbx-30562-111312112706.log


Unpacking SYMCnbclt package.
Checking for pre-existing SYMCnbclt package.
Installing SYMCnbclt package.
Installation of SYMCnbclt was successful.
More details regarding SYMCnbclt can be found in file
/tmp/install_cltpkg_trace.30474 on dbserv.

Terminating NetBackup and/or Media Manager processes.

Installing NB-Java.

Unpacking SYMCnbjava package.
Checking for pre-existing SYMCnbjava package.
Installing SYMCnbjava package.
Installation of SYMCnbjava was successful.
More details regarding SYMCnbjava can be found in file
/tmp/install_javapkg_trace.31387 on dbserv.

Unpacking SYMCnbjre package.
Checking for pre-existing SYMCnbjre package.
Installing SYMCnbjre package.
Installation of SYMCnbjre was successful.
More details regarding SYMCnbjre can be found in file
/tmp/install_jrepkg_trace.31387 on dbserv.
+ /bin/cp ./nbj.conf /usr/openv/java

Directory /usr/openv/logs does not exist.
No log files to migrate.

Checking network connections.
bp.conf: IP_ADDRESS_FAMILY = AF_INET: default value, no update needed

No [x]inetd process found.
No previous install detected.  Performing a fresh install.
+ Extracting PDDE agent package (/root/NetBackup/NetBackup_7.5_CLIENTS/NBClients/anb/Clients/usr/openv/netbackup/client/Linux/RedHat2.6.18/pddeagent.tar.gz)...
Using /tmp/pdde_pkg to store temporary package data.
Unpacking SYMCpddea package.
Checking for pre-existing SYMCpddea package.
Installing SYMCpddea package.
Creating /etc/pdregistry.cfg.
Saving a copy of the uninstall script to /opt/pdde/pddeuninstall.sh
Checking to see if the PDDE configuration needs upgrading
Agent config file path found: {/etc/puredisk/Agent.cfg}
Making changes to /usr/openv/lib/ost-plugins/pd.conf
RESTORE_DECRYPT_LOCAL already in pd.conf
PREFETCH_SIZE already in pd.conf
META_SEGKSIZE already in pd.conf
Making changes to /usr/openv/lib/ost-plugins/pd.conf
FIBRECHANNEL already in pd.conf

PDDE install finished successfully.
Version now installed:
7.0000.0012.0118
Full PDDE installation log saved to: /var/log/puredisk/2012-11-13_11:27-pdde-install.log


The following automatic startup and shutdown scripts (respectively)
have been installed.  They will cause the NetBackup daemons to be
automatically shut down and restarted each time the system boots.

/etc/rc.d/rc2.d/S77netbackup
/etc/rc.d/rc3.d/S77netbackup
/etc/rc.d/rc5.d/S77netbackup
/etc/rc.d/rc0.d/K01netbackup
/etc/rc.d/rc1.d/K01netbackup
/etc/rc.d/rc6.d/K01netbackup


Successfully updated the session cache parameters.
Starting vnetd...
Starting bpcd...
Starting nbftclnt...
Starting bmrbd...

Installation of Java LiveUpdate agent succeeded.  Refer to file
/tmp/JLU-Log/JavaLiveUpdate-Install.log on dbserv
for installation details.


Checking LiveUpdate registration for the following products: CLT
This may take a few minutes.

Product CLT is installed and will be registered.

Updating LiveUpdate registration now...this may take some time.



File /usr/openv/tmp/install_trace.30384 contains a trace of this install.
That file can be deleted after you are sure the install was successful.
[root@dbserv NetBackup_7.5_CLIENTS]# cd ..
[root@dbserv NetBackup]# mkdir NB7504
[root@dbserv NetBackup]# cd NB7504/
[root@dbserv NB7504]# tar xf ../NB_CLT_7.5.0.4.tar
[root@dbserv NB7504]# ls -F
NB_update.install*                    VrtsNB_CLT_7.5.0.4.README
VrtsNB_CLT_7.5.0.4.HP-UX-IA64.tar.gz  VrtsNB_CLT_7.5.0.4.RS6000.tar.gz
VrtsNB_CLT_7.5.0.4.HP9000-800.tar.gz  VrtsNB_CLT_7.5.0.4.Solaris.tar.gz
VrtsNB_CLT_7.5.0.4.INTEL.tar.gz       VrtsNB_CLT_7.5.0.4.postinstall*
VrtsNB_CLT_7.5.0.4.Linux-IA64.tar.gz  VrtsNB_CLT_7.5.0.4.postuninstall*
VrtsNB_CLT_7.5.0.4.Linux.tar.gz       VrtsNB_CLT_7.5.0.4.preinstall*
VrtsNB_CLT_7.5.0.4.MACINTOSH.tar.gz
[root@dbserv NB7504]# md5sum *
b4e693e5a569bd609e77b00a5c4bb122  NB_update.install
235580862de83ed2f2a8bd88cd3aa8e5  VrtsNB_CLT_7.5.0.4.HP-UX-IA64.tar.gz
91db942121c4809999c17077a24f0dc1  VrtsNB_CLT_7.5.0.4.HP9000-800.tar.gz
c222d1fcfbc48626f446cbb423d42b35  VrtsNB_CLT_7.5.0.4.INTEL.tar.gz
43793083cab6fa2a1be1f47c76b151f4  VrtsNB_CLT_7.5.0.4.Linux-IA64.tar.gz
7f863f560e99ce40facfb52c76ca6c2b  VrtsNB_CLT_7.5.0.4.Linux.tar.gz
f4aec3fdca1edbd3d479e320cbb5b7d8  VrtsNB_CLT_7.5.0.4.MACINTOSH.tar.gz
ba0acdc8e3751137d2b8918857636cb3  VrtsNB_CLT_7.5.0.4.README
a56ad9f74a03364c3263cbf37dc407cb  VrtsNB_CLT_7.5.0.4.RS6000.tar.gz
78ff5ae1052480ea6580fa0502c46975  VrtsNB_CLT_7.5.0.4.Solaris.tar.gz
60a1579c7a3b5f830ee066c12560709e  VrtsNB_CLT_7.5.0.4.postinstall
60a1579c7a3b5f830ee066c12560709e  VrtsNB_CLT_7.5.0.4.postuninstall
60a1579c7a3b5f830ee066c12560709e  VrtsNB_CLT_7.5.0.4.preinstall
[root@dbserv NB7504]# ./NB_update.install

There is 1 pack available in /root/NetBackup/NB7504:
(* denotes installed pack)

        NB_CLT_7.5.0.4

Enter pack name (or q) [q]: NB_CLT_7.5.0.4


Install pack NB_CLT_7.5.0.4 Tue Nov 13 11:35:28 JST 2012 Rev. 1.46.8.8
Can not install pack when NetBackup daemons are running.
    Do you want to kill all NetBackup daemons? [y,n] (y) y

Looking for NetBackup processes that need to be terminated.

Looking for more NetBackup processes that need to be terminated.
Stopping bpcd...
Stopping vnetd...
Pack install will continue.
Creating /usr/openv/netbackup/client/Linux/RedHat2.6.18
Performing install of Linux/RedHat2.6.18 client binaries locally.

Running preinstall script.
See /usr/openv/pack/pack.history for more details.
/root/NetBackup/NB7504/VrtsNB_CLT_7.5.0.4.preinstall: Running. Hardware/OS Type=Linux/RedHat2.6.18
+ /bin/cp /usr/openv/netbackup/bin/tar /usr/openv/netbackup/client/Linux/RedHat2.6.18/tar
+ /bin/cp /usr/openv/netbackup/bin/version /usr/openv/netbackup/client/Linux/RedHat2.6.18/version
+ /bin/cp /usr/openv/java/nbj.conf /usr/openv/netbackup/client/Linux/RedHat2.6.18/nbj.conf

Saving files for rollback.

Extracting files out of /root/NetBackup/NB7504/VrtsNB_CLT_7.5.0.4.Linux.tar.gz.

Extract /root/NetBackup/NB7504/VrtsNB_CLT_7.5.0.4.Linux.tar.gz usr/openv/netbackup/client/Linux/RedHat2.6.18
Extract /root/NetBackup/NB7504/VrtsNB_CLT_7.5.0.4.Linux.tar.gz  usr/openv/netbackup/client/Linux/Debian2.6.18/JRE.tar.gz
usr/openv/netbackup/client/Linux/IBMzSeriesRedHat2.6.18/JRE.tar.gz
usr/openv/netbackup/client/Linux/IBMzSeriesSuSE2.6.16/JRE.tar.gz
usr/openv/netbackup/client/Linux/RedHat2.6.18/JRE.tar.gz
usr/openv/netbackup/client/Linux/SuSE2.6.16/JRE.tar.gz usr/openv/netbackup/client/Linux/Debian2.6.18/NB-Java.tar.gz
usr/openv/netbackup/client/Linux/IBMzSeriesRedHat2.6.18/NB-Java.tar.gz
usr/openv/netbackup/client/Linux/IBMzSeriesSuSE2.6.16/NB-Java.tar.gz
usr/openv/netbackup/client/Linux/RedHat2.6.18/NB-Java.tar.gz
usr/openv/netbackup/client/Linux/SuSE2.6.16/NB-Java.tar.gz usr/openv/netbackup/client/Linux/Debian2.6.18/.sizes_JRE
usr/openv/netbackup/client/Linux/IBMzSeriesRedHat2.6.18/.sizes_JRE
usr/openv/netbackup/client/Linux/IBMzSeriesSuSE2.6.16/.sizes_JRE
usr/openv/netbackup/client/Linux/RedHat2.6.18/.sizes_JRE
usr/openv/netbackup/client/Linux/SuSE2.6.16/.sizes_JRE usr/openv/netbackup/client/Linux/Debian2.6.18/.sizes_NB-Java
usr/openv/netbackup/client/Linux/IBMzSeriesRedHat2.6.18/.sizes_NB-Java
usr/openv/netbackup/client/Linux/IBMzSeriesSuSE2.6.16/.sizes_NB-Java
usr/openv/netbackup/client/Linux/RedHat2.6.18/.sizes_NB-Java
usr/openv/netbackup/client/Linux/SuSE2.6.16/.sizes_NB-Java

Running PBX upgrade script.
Same version is already installed. Nothing to upgrade for package VRTSpbx
Installation log located here: /var/tmp/installpbx-348-111312113732.log

PBX was upgraded successfully.

Running postinstall script.
See /usr/openv/pack/pack.history for more details.
/root/NetBackup/NB7504/VrtsNB_CLT_7.5.0.4.postinstall: Running. Hardware/OS Type=Linux/RedHat2.6.18
/root/NetBackup/NB7504/VrtsNB_CLT_7.5.0.4.postinstall: Installing Linux/RedHat2.6.18 client binaries locally.


Unpacking SYMCnbclt package.
Checking for pre-existing SYMCnbclt package.
Removing pre-existing SYMCnbclt package.
Installing SYMCnbclt package.
+ /bin/cp /usr/openv/netbackup/client/Linux/RedHat2.6.18/tar /usr/openv/netbackup/bin/tar

Installing new Java GUI on dbserv.

Unpacking SYMCnbjava package.
Checking for pre-existing SYMCnbjava package.
Removing pre-existing SYMCnbjava package.
Installing SYMCnbjava package.

Installing new JRE on dbserv.

Unpacking SYMCnbjre package.
Checking for pre-existing SYMCnbjre package.
Removing pre-existing SYMCnbjre package.
Installing SYMCnbjre package.

Running /usr/openv/netbackup/client/Linux/RedHat2.6.18/pdinstall to update PDDE.
Checking for SYMCpddea package.
SYMCpddea package is installed.
NetBackup Deduplication software is installed, overwriting binaries.
Existing version:
7.0000.0012.0118
+ Extracting PDDE agent package (/usr/openv/netbackup/client/Linux/RedHat2.6.18/pddeagent.tar.gz)...
Using /tmp/pdde_pkg to store temporary package data.
Unpacking SYMCpddea package.
Checking for pre-existing SYMCpddea package.
Removing pre-existing SYMCpddea package.
Installing SYMCpddea package.
Keeping existing /usr/openv/lib/ost-plugins/pd.conf
Saving a copy of the uninstall script to /opt/pdde/pddeuninstall.sh
Checking to see if the PDDE configuration needs upgrading
Agent config file path found: {/etc/puredisk/Agent.cfg}
Making changes to /usr/openv/lib/ost-plugins/pd.conf
RESTORE_DECRYPT_LOCAL already in pd.conf
PREFETCH_SIZE already in pd.conf
META_SEGKSIZE already in pd.conf
CLIENT_POLICY_DATE already in pd.conf
Making changes to /usr/openv/lib/ost-plugins/pd.conf
FIBRECHANNEL already in pd.conf

PDDE install finished successfully.
Version now installed:
7.0003.0012.0915
Full PDDE installation log saved to: /var/log/puredisk/2012-11-13_11:38-pdde-install.log

+ /bin/cp /usr/openv/netbackup/client/Linux/RedHat2.6.18/tar /usr/openv/netbackup/bin/tar
+ /bin/cp /usr/openv/netbackup/client/Linux/RedHat2.6.18/version /usr/openv/netbackup/bin/version
+ /bin/cp /usr/openv/netbackup/client/Linux/RedHat2.6.18/nbj.conf /usr/openv/java/nbj.conf
------------------------------------------------
Installation of pack NB_CLT_7.5.0.4 completed Tue Nov 13 11:35:28 JST 2012 Rev. 1.46.8.8.
------------------------------------------------

Checking LiveUpdate registration for the following products: CLT
This may take a few minutes.

Product CLT is installed and will be registered.

Updating LiveUpdate registration now...this may take some time.


There is 1 pack available in /root/NetBackup/NB7504:
(* denotes installed pack)

        NB_CLT_7.5.0.4 *

Enter pack name (or q) [q]: q

There are stopped daemons.

    Do you want to restart all NetBackup daemons? [y,n] (y) y
Starting vnetd...
Starting bpcd...
Starting nbftclnt...
Starting bmrbd...
Exiting NB_update.install
[root@dbserv NB7504]#

Authorized Symantec Consultant(ASC) Data Protection in Tokyo, Japan