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NetBackup client crashing

Created: 20 Sep 2012 • Updated: 26 Sep 2014 | 12 comments
This issue has been solved. See solution.

Hi, 

 

I'm using Win 2008 R2, backup is working well using NDMP, cat are backed up and BLAT is confogured and sending me all info.

Problem is that the client for restoring is crahing upon opening.

Any ideas??

Thanks for helping

 

 

Description:
  A problem caused this program to stop interacting with Windows.
 
Problem signature:
  Problem Event Name: AppHangB1
  Application Name: NbWin.exe
  Application Version: 6.5.2010.423
  Application Timestamp: 4bd25eaa
  Hang Signature: 1f25
  Hang Type: 0
  OS Version: 6.1.7601.2.1.0.272.7
  Locale ID: 1033
  Additional Hang Signature 1: 1f257eca414e307c69637e3d3822515b
  Additional Hang Signature 2: e097
  Additional Hang Signature 3: e09788024d7d560a0b97c801bfbc8c24
  Additional Hang Signature 4: 1f25
  Additional Hang Signature 5: 1f257eca414e307c69637e3d3822515b
  Additional Hang Signature 6: e097
  Additional Hang Signature 7: e09788024d7d560a0b97c801bfbc8c24
 
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Discussion Filed Under:

Comments 12 CommentsJump to latest comment

Mouse's picture

IIRC W2K8 was supported from 6.5.4 but W2K8 R2 was supported from 6.5.5, are you on supported version? 

Danny Guttman's picture

Yes 6.5.6

This is working for more then 2 years, I had to reinstall entire environment after hardware crah(disk)

Installation and config went well and all nbackup job are succssfuly finshed but fro some reason since 2 days ago restore client started to give me problems.

 

Thanks

Marianne's picture

Are you opening GUI with right-click, Run As Administrator?

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

Danny Guttman's picture

No, since I'm logged in to the system as a domain admin, this issue started a few days ago without any special rersons. it was working perfectly.

Like I mention the backup jobs are working, catalog hot backup is configuerd and sending reports via BLAT.

Only restore GUI is crashing on me.

Can I was bprestore until I can figure this one?

Mouse's picture

I would try to reinstall NBU client just to make sure that everything is in place, not to forget to save notification scripts, of course.

Danny Guttman's picture

I run repair from the install directory but it didn't solve the problem.

Any other way? uninstall the client and reinstall?

How do I save the scripts?

Mouse's picture

Another idea. Install the Java GUI, it so dumb that rarely crashes.

SOLUTION
Marianne's picture

What kind of restore? File system or database?
If file system, do restore from master.

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

Danny Guttman's picture

Where can I get the Java UI?

Marianna didn't understand your question?

Marianne's picture

I think I misunderstood...

I read 'client' as a separate network client, not the BAR GUI.

I am surprised to learn that W2008 R2 NBU master has been working fine with NBU 6.5.x.

As pointed out above, only NBU 6.5.5 client is supported with W2008 R2.

W2008 64-bit was supported as NBU media server with NBU 6.5.2 and higher Master as from 6.5.4, but W2008 R2 NBU server as from 7.0 only.
(Master Compatibility List :  http://www.symantec.com/docs/TECH59978 )

The Java GUI is on the same installation media as NBU for Windows. Look under Addons folder.
(Maybe Mouse can help - I have not been able to get Java GUI to work with W2008 R2. Dead easy with Unix/Linux master.)

PS: PLEASE upgrade your environment ASAP. NBU 6.x will reach EOSL in exactly 2 weeks (3 Oct).

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

Danny Guttman's picture

Thanks for the info, 6.5.6 works great with W2008 R2(uptill a few days ago)

I'll try to look fot the Java GUI and report back.

My environment is simple one W2008 installed as master and client, using NDMP backup of NetApp connected to a HP 8096 robot with 2 tapes via FC connection.

Marianne's picture

Please upgrade your environment for the following reasons:

1. W2008 R2 master/media is NOT supported on any version of 6.5.x

2. NBU 6.x will reach EOSL on 3 October

Your GUI problem WILL be gone in NBU 7.x.

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links