Netbackup Desktop and Laptop Option v6.1 MP4 vs. Endpoint Protection
I've recently upgraded the Netbackup DLO server to v6.1 MP4 and have begun pushing out the new client upgrades out to PC's with Endpoint Protection installed (mixture of MP3/MP4). During the install process, Endpoint Protection fails, re-configures, comes back on. DLO has to be manually started or the PC rebooted to show up in the task tray. I suspect that the newly integrated Live Update is the culprit as I am seeing the below event during the install of DLO. Anybody else encountered this issue and found a workaround?
Event Type: Warning
Event Source: MsiInstaller
Event Category: None
Event ID: 1004
Date: 10/16/2009
Time: 10:38:50 AM
User: redacted
Computer: redacted
Description:
Detection of product '{D689B418-235A-4290-A0A5-A75E490E0351}', feature 'Core', component '{D9934BA9-6291-491A-9399-F3DD087386E8}' failed. The resource 'C:\Program Files\Symantec\Symantec Endpoint Protection\SmcLU\' does not exist.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Comments
To resolve this issue, please
To resolve this issue, please folow the given steps -
1. Stop all running Symantec Services. (otherwise you will face another another installation loop.)
2. Download and run the Windows Install Cleanup Utility, and remove the entry for Symantec Endpoint Protection from the MSI cache.
3. Reboot the system.
4. Copy the file "SmcLU" from any system where the SEP Client is already successfully installed, and / or copy this file from the "data1.cab" file located on the Symantec Endpoint Protection CD1.
5. Download / copy the file "SmcLU" and save it to the location 'C:\Program Files\Symantec\Symantec Endpoint Protection\SmcLU on the system facing this issue.
6. Repair the Installation for the Symantec Endpoint Protection client again
7. After successful client installation, reboot the system once again and you will see the successfully installed Symantec Endpoint Protection Client.
Prachand Kumar MCSE-2003 Symantec Technical Specialist (SCTS)
I won't have the resources to
I won't have the resources to do this for all of our laptops. The bigger question is why these two Symantec products won't play nicely with each other.
Tenative Symantec-unapproved
Tenative Symantec-unapproved solution:
Remove the Live Update sub-directory from the DLO client install share created by the installation of the DLO server. The netbackup client still installs without errors and registers itself with the Live Update utility installed by Endpoint protection. After, running live update, it appears that Netbackup checks for updates (not sure if I would even have wanted that feature to begin with).
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