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Netbackup error client is not validated to use the server.

Created: 17 Aug 2013 | 2 comments

I'm running NetBackup Client 6.5.4 on Windows Server 2008 R2 and when I open the NetBackup Backup Archive and Restore application and click on the "Select for Restore" button I get a NetBackup error message "Error: client is not validated to use the server". Please advise on how to correct this problem.

Operating Systems:

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Marianne's picture

I'm running NetBackup Client 6.5.4 on Windows Server 2008 R2

First of all - W2008 R2 was only supported as from NBU 6.5.5.
Secondly - NBU 6.x ran out of support about a year ago - you need to upgrade your environment!

About your error: Check Server entries in the BAR GUI on the client. 
Ensure the Master is specified as Master on the client.

Use bpclntcmd -pn command on client to ensure comms with master server is OK.

If all of the above is correct, check that client is authorized to browse and restore - on master, go to Host Properties -> Client Attributes -> add/select client name, then check that client is allowed to browse and restore.


Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

quebek's picture

My guess would be that your client is multihomed (has two or more NICs) and its reaching the NBU master server via the second NIC - and the name assigned to this NIC is not really recognized by NBU master server...