Video Screencast Help
Symantec Appoints Michael A. Brown CEO. Learn more.

Netbackup LiveUpdate for servers in DMZ

Created: 23 Oct 2012 • Updated: 19 Nov 2012 | 2 comments
This issue has been solved. See solution.

I have a LiveUpdate server and a NetBackup server in the internal network. I am trying to use NetBackup liveupdate for the servers in the DMZ (the back-up for the DMZ servers works fine).

I can access the LU website on the DMZ server http://[liveupdate server ip]/LUServer/NetBackup_7.5_LU/

when running LiveUpdate from the netback-up server I get the following error on the NetBackup server

23/10/2012 10:26:02 - Info nbliveup(pid=5880) Updating LiveUpdate Server location to: http://[LU Server IP]/LUServer/NetBackup_7.5_LU       
23/10/2012 10:29:22 - Error nbliveup(pid=5880) Error executing "C:\Program Files\Symantec\LiveUpdate\LUALL.EXE" -s -h "C:\Program Files\Veritas\NetBackup\LiveUpdateHost.hst", stopping update.   
23/10/2012 10:29:27 - Info nbliveup(pid=5880) Start of the pack summary file:       
23/10/2012 10:29:27 - Info nbliveup(pid=5880) End of the pack summary file:       
23/10/2012 10:29:27 - Info nbliveup(pid=5880) EXIT STATUS 77          
23/10/2012 10:31:14 - requesting resource lbb1netbackup1.NBU_POLICY.MAXJOBS.7.5DMZ
23/10/2012 10:31:14 - granted resource lbb1netbackup1.NBU_POLICY.MAXJOBS.7.5DMZ
23/10/2012 10:31:15 - started process RUNCMD (1600)
23/10/2012 10:31:15 - ended process 0 (1600)
execution of the specified system command returned a nonzero status(77)

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

On the DMZ liveupdate client I get the following:

////////////////////////////////////////////////////////////////////////////////
////////////////////////////////////////////////////////////////////////////////
// Start of LU Session
////////////////////////////////////////////////////////////////////////////////
////////////////////////////////////////////////////////////////////////////////
23/10/2012, 09:26:02 GMT -> LuComServer version: 2.0.39.0
23/10/2012, 09:26:02 GMT -> LuComServer Sequence Number: 20040102
23/10/2012, 09:26:02 GMT -> OS: Windows NT Major: 5, Minor 2, Build 3790
23/10/2012, 09:26:02 GMT -> IE 6 Support
23/10/2012, 09:26:02 GMT -> ComCtl32 version: 5.82
23/10/2012, 09:26:02 GMT -> IP Addresses: [DMZ Server IP]
23/10/2012, 09:26:02 GMT -> Opened the product catalog at "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Product.Inventory.LiveUpdate".
23/10/2012, 09:26:02 GMT -> Combined Product Catalog Flags 0, Permanent Flags 0, Permanent Flags Filter 0
23/10/2012, 09:26:02 GMT -> LiveUpdate flag value for this run is 0
23/10/2012, 09:26:02 GMT -> **** Starting a Silent LiveUpdate Session ****
23/10/2012, 09:26:02 GMT -> Check for updates to:  Product: LiveUpdate, Version: 2.0, Language: English.  Mini-TRI file name: liveupdate_2.0_english_livetri.zip
23/10/2012, 09:26:02 GMT -> Progress Update: TRYING_HOST: HostName: "liveupdate.symantecliveupdate.com" URL: "http://liveupdate.symantecliveupdate.com" HostNumber: 0
23/10/2012, 09:26:02 GMT -> Progress Update: TRIFILE_DOWNLOAD_START: Number of TRI files: 0    Downloading LiveUpdate catalog file
23/10/2012, 09:26:02 GMT -> LiveUpdate will download the first Mini-TRI file, liveupdate_2.0_english_livetri.zip
23/10/2012, 09:26:02 GMT -> Progress Update: DOWNLOAD_BATCH_START: Files to download: 1, Estimated total size: 0
23/10/2012, 09:26:02 GMT -> Progress Update: PRE_CONNECT: Proxy: "(null)" Agent: "Symantec LiveUpdate" AccessType: 0x0       
23/10/2012, 09:26:02 GMT -> Progress Update: CONNECTED: Proxy: "(null)" Agent: "Symantec LiveUpdate" AccessType: 0x0       
23/10/2012, 09:26:02 GMT -> Progress Update: DOWNLOAD_FILE_START: URL: "http://liveupdate.symantecliveupdate.com/liveupdate_2.0_english_livetri.zip", Estimated Size: 0, Destination Folder: "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads"
23/10/2012, 09:26:24 GMT -> HttpSendRequest (status 0): Request failed - Look up status code for more information.
23/10/2012, 09:26:24 GMT -> Progress Update: DOWNLOAD_FILE_FINISH: - NOTE - URL: "http://liveupdate.symantecliveupdate.com/liveupdate_2.0_english_livetri.zip", Full Download Path: "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads\liveupdate_2.0_english_livetri.zip" HR: 0x80004005
23/10/2012, 09:26:24 GMT -> HR 0x80004005 DECODE: Unspecified error

23/10/2012, 09:26:25 GMT -> Progress Update: DOWNLOAD_BATCH_FINISH: HR: 0x0       , Num Successful: 0
23/10/2012, 09:26:25 GMT -> LiveUpdate will check for Mini-TRI file support on the server since the first Mini-TRI file was not available (liveupdate_2.0_english_livetri.zip).
23/10/2012, 09:26:25 GMT -> Progress Update: DOWNLOAD_BATCH_START: Files to download: 1, Estimated total size: 0
23/10/2012, 09:26:25 GMT -> Progress Update: DOWNLOAD_FILE_START: URL: "http://liveupdate.symantecliveupdate.com/minitri.flg", Estimated Size: 0, Destination Folder: "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads"
23/10/2012, 09:26:45 GMT -> HttpSendRequest (status 0): Request failed - Look up status code for more information.
23/10/2012, 09:26:45 GMT -> Progress Update: DOWNLOAD_FILE_FINISH: - NOTE - URL: "http://liveupdate.symantecliveupdate.com/minitri.flg", Full Download Path: "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads\minitri.flg" HR: 0x80004005
23/10/2012, 09:26:46 GMT -> HR 0x80004005 DECODE: Unspecified error

23/10/2012, 09:26:46 GMT -> Progress Update: DOWNLOAD_BATCH_FINISH: HR: 0x0       , Num Successful: 0
23/10/2012, 09:26:46 GMT -> Progress Update: TRIFILE_DOWNLOAD_END: Number of TRI files: "0"
23/10/2012, 09:26:46 GMT -> Progress Update: TRIFILE_DOWNLOAD_START: Number of TRI files: 1    Downloading LiveUpdate catalog file
23/10/2012, 09:26:46 GMT -> LiveUpdate could not find the MiniTri.flg file on the server.  LiveUpdate is entering legacy mode and will attempt to download the full LiveUpdate Catalog file.
23/10/2012, 09:26:46 GMT -> Progress Update: DOWNLOAD_BATCH_START: Files to download: 1, Estimated total size: 0
23/10/2012, 09:26:46 GMT -> Progress Update: DOWNLOAD_FILE_START: URL: "http://liveupdate.symantecliveupdate.com/livetri.zip", Estimated Size: 0, Destination Folder: "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads"
23/10/2012, 09:27:08 GMT -> HttpSendRequest (status 0): Request failed - Look up status code for more information.
23/10/2012, 09:27:08 GMT -> Progress Update: DOWNLOAD_FILE_FINISH: - NOTE - URL: "http://liveupdate.symantecliveupdate.com/livetri.zip", Full Download Path: "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads\livetri.zip" HR: 0x80004005
23/10/2012, 09:27:08 GMT -> HR 0x80004005 DECODE: Unspecified error

23/10/2012, 09:27:08 GMT -> Progress Update: DOWNLOAD_BATCH_FINISH: HR: 0x0       , Num Successful: 0
23/10/2012, 09:27:08 GMT -> Progress Update: TRIFILE_DOWNLOAD_END: Number of TRI files: "1"
23/10/2012, 09:27:08 GMT -> Progress Update: TRYING_HOST: HostName: "liveupdate.symantec.com" URL: "http://liveupdate.symantec.com" HostNumber: 1
23/10/2012, 09:27:08 GMT -> Progress Update: TRIFILE_DOWNLOAD_START: Number of TRI files: 0    Downloading LiveUpdate catalog file
23/10/2012, 09:27:08 GMT -> LiveUpdate will download the first Mini-TRI file, liveupdate_2.0_english_livetri.zip
23/10/2012, 09:27:08 GMT -> Progress Update: DOWNLOAD_BATCH_START: Files to download: 1, Estimated total size: 0
23/10/2012, 09:27:08 GMT -> Progress Update: DOWNLOAD_FILE_START: URL: "http://liveupdate.symantec.com/liveupdate_2.0_english_livetri.zip", Estimated Size: 0, Destination Folder: "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads"
23/10/2012, 09:27:32 GMT -> HttpSendRequest (status 0): Request failed - Look up status code for more information.
23/10/2012, 09:27:32 GMT -> Progress Update: DOWNLOAD_FILE_FINISH: - NOTE - URL: "http://liveupdate.symantec.com/liveupdate_2.0_english_livetri.zip", Full Download Path: "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads\liveupdate_2.0_english_livetri.zip" HR: 0x80004005
23/10/2012, 09:27:32 GMT -> HR 0x80004005 DECODE: Unspecified error

23/10/2012, 09:27:32 GMT -> Progress Update: DOWNLOAD_BATCH_FINISH: HR: 0x0       , Num Successful: 0
23/10/2012, 09:27:32 GMT -> LiveUpdate will check for Mini-TRI file support on the server since the first Mini-TRI file was not available (liveupdate_2.0_english_livetri.zip).
23/10/2012, 09:27:32 GMT -> Progress Update: DOWNLOAD_BATCH_START: Files to download: 1, Estimated total size: 0
23/10/2012, 09:27:32 GMT -> Progress Update: DOWNLOAD_FILE_START: URL: "http://liveupdate.symantec.com/minitri.flg", Estimated Size: 0, Destination Folder: "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads"
23/10/2012, 09:27:53 GMT -> HttpSendRequest (status 0): Request failed - Look up status code for more information.
23/10/2012, 09:27:53 GMT -> Progress Update: DOWNLOAD_FILE_FINISH: - NOTE - URL: "http://liveupdate.symantec.com/minitri.flg", Full Download Path: "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads\minitri.flg" HR: 0x80004005
23/10/2012, 09:27:53 GMT -> HR 0x80004005 DECODE: Unspecified error

23/10/2012, 09:27:53 GMT -> Progress Update: DOWNLOAD_BATCH_FINISH: HR: 0x0       , Num Successful: 0
23/10/2012, 09:27:53 GMT -> Progress Update: TRIFILE_DOWNLOAD_END: Number of TRI files: "0"
23/10/2012, 09:27:53 GMT -> Progress Update: TRIFILE_DOWNLOAD_START: Number of TRI files: 1    Downloading LiveUpdate catalog file
23/10/2012, 09:27:53 GMT -> LiveUpdate could not find the MiniTri.flg file on the server.  LiveUpdate is entering legacy mode and will attempt to download the full LiveUpdate Catalog file.
23/10/2012, 09:27:53 GMT -> Progress Update: DOWNLOAD_BATCH_START: Files to download: 1, Estimated total size: 0
23/10/2012, 09:27:53 GMT -> Progress Update: DOWNLOAD_FILE_START: URL: "http://liveupdate.symantec.com/livetri.zip", Estimated Size: 0, Destination Folder: "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads"
23/10/2012, 09:28:14 GMT -> HttpSendRequest (status 0): Request failed - Look up status code for more information.
23/10/2012, 09:28:14 GMT -> Progress Update: DOWNLOAD_FILE_FINISH: - NOTE - URL: "http://liveupdate.symantec.com/livetri.zip", Full Download Path: "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads\livetri.zip" HR: 0x80004005
23/10/2012, 09:28:14 GMT -> HR 0x80004005 DECODE: Unspecified error

23/10/2012, 09:28:14 GMT -> Progress Update: DOWNLOAD_BATCH_FINISH: HR: 0x0       , Num Successful: 0
23/10/2012, 09:28:14 GMT -> Progress Update: TRIFILE_DOWNLOAD_END: Number of TRI files: "1"
23/10/2012, 09:28:14 GMT -> Progress Update: TRYING_HOST: HostName: "update.symantec.com" URL: "ftp://update.symantec.com/opt/content/onramp" HostNumber: 2
23/10/2012, 09:28:14 GMT -> Progress Update: TRIFILE_DOWNLOAD_START: Number of TRI files: 0    Downloading LiveUpdate catalog file
23/10/2012, 09:28:15 GMT -> LiveUpdate will download the first Mini-TRI file, liveupdate_2.0_english_livetri.zip
23/10/2012, 09:28:15 GMT -> Progress Update: DOWNLOAD_BATCH_START: Files to download: 1, Estimated total size: 0
23/10/2012, 09:28:36 GMT -> Progress Update: DOWNLOAD_FILE_FINISH: - NOTE - URL: "ftp://update.symantec.com/opt/content/onramp/liveupdate_2.0_english_livetri.zip", Full Download Path: "(null)" HR: 0x80004005
23/10/2012, 09:28:36 GMT -> HR 0x80004005 DECODE: Unspecified error

23/10/2012, 09:28:36 GMT -> Progress Update: DOWNLOAD_BATCH_FINISH: HR: 0x0       , Num Successful: 0
23/10/2012, 09:28:36 GMT -> LiveUpdate will check for Mini-TRI file support on the server since the first Mini-TRI file was not available (liveupdate_2.0_english_livetri.zip).
23/10/2012, 09:28:36 GMT -> Progress Update: DOWNLOAD_BATCH_START: Files to download: 1, Estimated total size: 0
23/10/2012, 09:28:58 GMT -> Progress Update: DOWNLOAD_FILE_FINISH: - NOTE - URL: "ftp://update.symantec.com/opt/content/onramp/minitri.flg", Full Download Path: "(null)" HR: 0x80004005
23/10/2012, 09:28:58 GMT -> HR 0x80004005 DECODE: Unspecified error

23/10/2012, 09:28:59 GMT -> Progress Update: DOWNLOAD_BATCH_FINISH: HR: 0x0       , Num Successful: 0
23/10/2012, 09:28:59 GMT -> Progress Update: TRIFILE_DOWNLOAD_END: Number of TRI files: "0"
23/10/2012, 09:28:59 GMT -> Progress Update: TRIFILE_DOWNLOAD_START: Number of TRI files: 1    Downloading LiveUpdate catalog file
23/10/2012, 09:28:59 GMT -> LiveUpdate could not find the MiniTri.flg file on the server.  LiveUpdate is entering legacy mode and will attempt to download the full LiveUpdate Catalog file.
23/10/2012, 09:28:59 GMT -> Progress Update: DOWNLOAD_BATCH_START: Files to download: 1, Estimated total size: 0
23/10/2012, 09:29:21 GMT -> Progress Update: DOWNLOAD_FILE_FINISH: - NOTE - URL: "ftp://update.symantec.com/opt/content/onramp/livetri.zip", Full Download Path: "(null)" HR: 0x80004005
23/10/2012, 09:29:21 GMT -> HR 0x80004005 DECODE: Unspecified error

23/10/2012, 09:29:21 GMT -> Progress Update: DOWNLOAD_BATCH_FINISH: HR: 0x0       , Num Successful: 0
23/10/2012, 09:29:21 GMT -> Progress Update: TRIFILE_DOWNLOAD_END: Number of TRI files: "1"
23/10/2012, 09:29:21 GMT -> Progress Update: HOST_SELECTION_ERROR: Error: 0x802A0027
23/10/2012, 09:29:21 GMT -> LiveUpdate did not find any new updates for the given products.

 

Comments 2 CommentsJump to latest comment

all4one's picture

Have you got the right install packages loaded into  http://[liveupdate server ip]/LUServer/NetBackup_7.5_LU/ ?  EG. if Windows both x64 and x86 versions ?

bradut's picture

thanks for the reply. The issue was to do with the fact that 7.1 agents can't be upgraded to 7.5 through LiveUpdate. Once the agents were upgraded manually to 7.5, everything worked fine.

SOLUTION