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NetBackup Remote Manager and Monitor service cannot start with microsoft virtual C++ runtime library runtime error!!

Created: 24 May 2013 | 2 comments
Ronny Park's picture

Dear Netbackup guru,

    I have a problem when i had installed netbackup media server on windows 2003 64bit the result is install sucessfully. and then NetBackup Remote Manager and Monitor service will starting. this service cannot start with the message below

    After that i try to configured the media with tape device on master server. The media server cannot detect any tape drive(Status is failed) and in Computer management I see tape driver and medium changers, all driver is OK.

    Did you ever seem the problem? And do you have the root cause and any solution to fix it?

Netbackup environment

-Netbackup version 7.1

-Netbackup master server

    OS: Windows 2008

-Netbackup Media server

     Now i have 2 media server and i try to install medie server on this server is number 3 medis server.

     OS : Windows 2003 64bit

"microsoft virtual C++ runtime library

runtime error


This application has requested the Runtime to terminate it in an unusual way.
Please contact the application's support team for more information. "


Thank you.

Operating Systems:

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Yasuhisa Ishikawa's picture

I have never seen such issue so far.

I guess there are some incompatibility or inconsistency between C runtime and NetBackup. Consider to update C runtime library(msvcr80.dll) to the latest version.

also check if any software that prevent activity of ther software(like anti-virus, IDS) have been installed on the host. if installed, disable it and try to start the service.

Authorized Symantec Consultant(ASC) Data Protection in Tokyo, Japan

Ronny Park's picture

Dear Yasuhisa Ishikawa,

     i will try as your suggest and update the result again.

Thank you.