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Netbackup Services not starting automatically, Click "Repair" to start

Created: 24 Nov 2013 | 21 comments
inn_kam's picture

running NB 7.5.0.5

ON WIN 2008 R2 64 BIT

Daily we have to run Master server manually , first we will click Repair then Contiue to restart the service Or we have to ran the command bpup.exe to run NB Services

What is the fault? how we can recover this??

Please help me

 

services.JPG

Operating Systems:

Comments 21 CommentsJump to latest comment

Marianne's picture

Check Windows Event Logs for errors. 

Check System and Application logs.

Check that all NBU processes are excluded from Anti Virus software. AV software like McAfee has been known for killing NBU services.

See this TN for a list of services that should be excluded from AV software:
http://www.symantec.com/docs/TECH56658

 

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

inn_kam's picture

I have gone through event logs, Application log showing this error when Netbackup try to start

 52522,195,4176,4540,MASTERSERVERNAME:2821,0,SYSTEM: 30,0,systrust, 
  MASTERSERVERNAME:2821 
   low 
 
 
and i have excluded  folder VERITAS from Mccaffee exclusions
 
what to do now 
inn_kam's picture

ops i have just seen the tech note for how to exclude 

well going through steps

 

inn_kam's picture

i have excluded all , as mentioned in Technote above

well will see whether it is resolved or not

HEMANPR's picture

Commonly when a service do not start properly is a licenses issue or you have another server with the same name/ip on the network. Revise your DNS to avoid this.

Please MARK AS SOLUTION If my Post Help You. I use the following Symantec Products: Veritas Netbackup 7.5 On Windows Enterprise 2003 SP2 - / - Symantec EndPoint 12.1.100.157 RU1 On Windows Standard 2003 SP2 - / - Symantec&nb

HEMANPR's picture

Also this happend if the registry have a different name or ip for the master server.

Please MARK AS SOLUTION If my Post Help You. I use the following Symantec Products: Veritas Netbackup 7.5 On Windows Enterprise 2003 SP2 - / - Symantec EndPoint 12.1.100.157 RU1 On Windows Standard 2003 SP2 - / - Symantec&nb

Di Ro's picture

I had the same problem in a very similar environment. I reviewed the McAffee exclusions and they were correctly configured. It seems a problem with dependencies, so I had to configure a Delayed Startup for NBU services, make some tests rebooting server and it works!

Hope this help you.

Umair Hussain's picture

Were you able to resolve this issue ? make sure your liecense is not expired.. otherwise please mark solution that help you most...

inn_kam's picture

i have checked all the causes explained above

still not resolved

daily we have to repair then continue to start the services

i have alos excluded Mc Cafee,i have checked no license issue

 

Marianne's picture

Probably (hopefully) fixed by now as inn_kam has not updated this discussion in over 2 weeks...

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

Marianne's picture

Please save Event Viewer logs as text and post as File Attachments.

Feel free to search and replace master server hostname in the text files.

I hope that you have logged a Support call with Symantec by now?

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

Ner0's picture

Hi Inn_Kam,

Can you Please do this.

1. Click Cancel

2. Close Netbackup Console

2. Open a Command Prompt Navigate to

C:\Program Files\Veritas\Netbackup\bin\>bpdown -f -v

3. After successful run of bpdown command navigate to

   C:\Program Files\Veritas\Netbackup\bin\>bpup -f -v

4. After successful run bpup command -f -v

5. Open Netbackup Console Again. Run a Backup Again.

Hope this will help a lot

Thanks

Nero

inn_kam's picture

Thanks all

Marriane 

The application logs are

The description for Event ID 30 from source MASTER SERVER cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
 
If the event originated on another computer, the display information had to be saved with the event.
 
The following information was included with the event: 
 
52522,195,4596,4800,MASTER SERVER:2821,0,SYSTEM: 30,0,systrust,
MASTER SERVER :2821
low
 

Nero thats i know, actually want daily to start automatically, not manually

Marianne's picture

The description for Event ID 30 from source MASTER SERVER cannot be found....

Where did you open the Event Viewer log?

If on the Master server, something is very wrong with your installation.

If you do not want to post text output of Event Viewer logs, please open a Support call. 
You are not giving enough info to even try and assist you...
 

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

inn_kam's picture

Yes from master server i opened

i installed very correctly , where in installation is mistake came that this error can came?

which further information u need

Jean-Pierre Bailly's picture

Have you tried staring the NBU console with Run as Administrator ?

cruisen's picture

Hey inn_kam, 

first to check :bpclntcmd -self on for the master server

Sample output:
C:\Program Files\VERITAS\NetBackup\bin>bpclntcmd -self
gethostname() returned: client_01
host client_01: client_01.domain.com at 192.168.0.30 (0x276e520a)
checkhname: aliases:

bpclntcmd -ip <ip_address>

The -ip option requests bpclntcmd to resolve the specified IP address to a hostname.  It attempts to obtain the host name associated with the IP address as defined in the host's Domain Name Service (DNS), local hosts file, or Windows Internet Naming Service (WINS) entries.  Like the -self option, no connection is made to the master server.  

 

bpclntcmd -hn <host_name>

The -hn option requests bpclntcmd to resolve the specified host name to an IP address.  It attempts to obtain the IP address associated with the host name as defined in the host's Domain Name Service (DNS), local hosts file, or Windows Internet Naming Service (WINS) entries.  Like the -self option, no connection is made to the master server.  

Normaly if you re not able to start the services there was a name resolution error befor the installation happened. When you find the error and you have correct it, you should run again the installtion.After that you shoul be able to start services.

 

Best regards,

 

Cruisen

 

 

Marianne's picture

We have not yet seen text output of Event Viewer logs.

I wonder if this is maybe causing your issue?

https://www-secure.symantec.com/connect/forums/it-necessary-update-admin-password-every-time-when-we-change-ad-server-admin-password ?

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

inn_kam's picture

no thats not the issue ,

as we always change the password,