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Netbackup Storage LifeCycle Management Service not starting

Created: 17 Feb 2013 • Updated: 17 Feb 2013 | 10 comments
Gonz's picture
This issue has been solved. See solution.

I have implemented an Storage Lifecycle Policy to backup and clone against 2 DDBoost DataDomain systems.

Duplicate was not working, and I noticed that the reason was that the "NetBackup Storage LifeCycle Manager Service" was not started and it was also failing when trying to start it.

I decided then to upgrade NetBackup 7.5 from NetBackup 7.5.3 to 7.5.4, but after the upgrade, I still have the same problem, the nbstserv.exe service does not start.

If I go to services.msc and try to start the service I get 4 events

Service is starting
OID:226:V-1-53 The LogDirectory setting for the given originator was not provided in the Logging configuration file.
Service is stopping
Service is stopped

The originator is the nbstserv.exe and in the nblog.conf I have defined this:

# 226. Storage Services

226.L10nResource=nbstserv
226.NtEventLogSourceName=nbstserv
226.OIDNames=nbstserv
226.LogDirectory=nbstserv
 
I have the nbstserv folder under \Program Files\Veritas\NetBackup\logs\nbstserv
But there is no log there.
 
I am not NetBackup expert. 
 
Could you please help me to figure out why logs are not being generated, why this error message is coming: OID:226:V-1-53 The LogDirectory setting for the given originator was not provided in the Logging configuration file, so I can troubleshoot why the service is not starting.
 
Thanks in advance
 
Gonzalo
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RamNagalla's picture

hi

could you please provide the output of below command

vxlogcfg -l -p NB -o 226

vxlogcfg -l -p NB -o All

 

watsons's picture

What is the LogDirectory value of the "Default" in nblog.conf? Probably attach with your nblog.conf and we can check.

If nblog.conf is corrupted, try following this: http://www.symantec.com/docs/TECH163327

 

 

Gonz's picture

Thanks for replying:

Nagalla, see the output of the suggested commands. None of them return valid output

 

F:\Program Files\Veritas\NetBackup\bin\admincmd>vxlogcfg -l -p NB -o 226
V-1-8-0  Invalid setting/value is passed
 
F:\Program Files\Veritas\NetBackup\bin\admincmd>vxlogcfg -l -p NB -o All
V-1-8-13 Originator value ALL is not supported for List command. Please specify
the exact originator.

Watsos, this is Windows, but it does not seem to be a corrupter nblog.conf file

I renamed nbconf.log.org to nbconf.log and the result is the same.

See below the content of the nblog.conf. I do really appreciate all the help

 

#$Id: nblog.conf.nt,v 1.124.60.1 2012/03/21 15:42:11 $
#$VRTScprght: Copyright 1993 - 2012 Symantec Corporation, All Rights Reserved $
 
###############################################################################
# !!! DO NOT EDIT THIS FILE MANUALLY. USE vxlogcfg INSTEAD !!!
#     Also do not edit the L10nResource related settings
###############################################################################
 
 
###############################################################################
#  Default Settings for all NetBackup Originator Identifiers (OIDs)
###############################################################################
 
Default.AppMsgLogging=ON
Default.DebugLevel=5
Default.DiagnosticLevel=6
Default.L10nLib=F:\Program Files\Veritas\NetBackup\bin\vxextwincat
Default.L10nResourceDir=F:\Program Files\Veritas\NetBackup\resources
Default.LogDirectory=F:\Program Files\Veritas\NetBackup\logs
Default.LogFilePermissions=664
Default.LogRecycle=false
Default.LogToOslog=false
Default.LogToStderr=false
Default.LogToStdout=false
Default.MaxLogFileSizeKB=51200
Default.NumberOfLogFiles=3
Default.RolloverAtLocalTime=00.00
Default.RolloverMode=FileSize|LocalTime
Default.SyslogFacility=LOG_LOCAL5
Default.SyslogIdent=VRTS-NB
Default.SyslogOpt=0
 
###############################################################################
#  These individual OID settings override the OID defaults
#
#  LogDirectory is only specified for shared OID's (i.e. OID's with log files)
###############################################################################
 
# 18. Authentication broker (nbatd)
18.L10nResource=nbatd
18.OIDNames=nbatd
18.LogDirectory=nbatd
 
# 111. Enterprise Media Manager
111.L10nResource=nbemm
111.NtEventLogSourceName=nbemm
111.OIDNames=nbemm
111.LogDirectory=nbemm
 
# 116. Policy Execution Manager
116.L10nResource=nbpem
116.NtEventLogSourceName=nbpem
116.OIDNames=nbpem
116.LogDirectory=nbpem
 
# 117. Job Manager
117.L10nResource=nbjm
117.NtEventLogSourceName=nbjm
117.OIDNames=nbjm
117.LogDirectory=nbjm
 
# 118. Resource Broker
118.L10nResource=nbrb
118.NtEventLogSourceName=nbrb
118.OIDNames=nbrb
118.LogDirectory=nbrb
 
# 119. BMR Master Server Daemon
119.L10nResource=bmrd
119.NtEventLogSourceName=bmrd
119.OIDNames=bmrd
119.LogDirectory=bmrd
 
# 121. BMR Save Configuration
121.L10nResource=bmrsavecfg
121.NtEventLogSourceName=bmrsavecfg
121.OIDNames=bmrsavecfg
121.LogDirectory=bmrsavecfg
 
# 122. BMR Client Utility
122.L10nResource=bmrc
122.NtEventLogSourceName=bmrc
122.OIDNames=bmrc
122.LogDirectory=bmrc
 
# 123. BMR Server Utility
123.L10nResource=bmrs
123.NtEventLogSourceName=bmrs
123.OIDNames=bmrs
123.LogDirectory=bmrs
 
# 124. BMR Create Floppy
124.L10nResource=bmrmedia
124.NtEventLogSourceName=bmrcreatefloppy
124.OIDNames=bmrcreatefloppy
124.LogDirectory=bmrcreatefloppy
 
# 125. BMR Create SRT
125.L10nResource=bmrsrt
125.NtEventLogSourceName=bmrsrt
125.OIDNames=bmrsrt
125.LogDirectory=bmrsrt
 
# 126. BMR Prepare to Restore
126.L10nResource=bmrprep
126.NtEventLogSourceName=bmrprep
126.OIDNames=bmrprep
126.LogDirectory=bmrprep
 
# 127. BMR Setup Commands
127.L10nResource=bmrsetup
127.NtEventLogSourceName=bmrsetup
127.OIDNames=bmrsetup
127.LogDirectory=bmrsetup
 
# 128. BMR Libraries and Common Code
128.L10nResource=bmrcommon
128.NtEventLogSourceName=bmrcommon
128.OIDNames=bmrcommon
128.LogDirectory=bmrcommon
 
# 129. BMR Edit Configuration Utility
129.L10nResource=bmrconfig
129.NtEventLogSourceName=bmrconfig
129.OIDNames=bmrconfig
129.LogDirectory=bmrconfig
 
# 130. BMR Create Package
130.L10nResource=bmrpkg
130.NtEventLogSourceName=bmrcreatepkg
130.OIDNames=bmrcreatepkg
130.LogDirectory=bmrcreatepkg
 
# 131. BMR Restore Utility
131.L10nResource=bmrrestore
131.NtEventLogSourceName=bmrrst
131.OIDNames=bmrrst
131.LogDirectory=bmrrst
 
# 132. NetBackup Service Layer
132.L10nResource=nbsl
132.NtEventLogSourceName=nbsl
132.OIDNames=nbsl
132.LogDirectory=nbsl
 
# 134. NDMP Agent
134.L10nResource=ndmpagent
134.NtEventLogSourceName=ndmpagent
134.OIDNames=ndmpagent
134.LogDirectory=ndmpagent
 
# 137. Libutil and libmessaging
137.L10nResource=libraries
137.NtEventLogSourceName=libraries
137.OIDNames=libraries
 
# 140. Media Server UI
140.L10nResource=mmui
140.NtEventLogSourceName=mmui
140.OIDNames=mmui
 
# 142. BMR External Procedure
142.L10nResource=bmrepadm
142.NtEventLogSourceName=bmrepadm
142.OIDNames=bmrepadm
142.LogDirectory=bmrepadm
 
# 143. EMM Media and Device Selection
143.L10nResource=mds
143.NtEventLogSourceName=mds
143.OIDNames=mds
 
# 144. EMM Device Allocator
144.L10nResource=nbemm
144.NtEventLogSourceName=da
144.OIDNames=da
 
# 151. NDMP
151.L10nResource=ndmp
151.NtEventLogSourceName=ndmp
151.OIDNames=ndmp
151.LogDirectory=ndmp
 
# 154. BMR Override Table Admin Utility
154.L10nResource=bmrovradm
154.NtEventLogSourceName=bmrovradm
154.OIDNames=bmrovradm
154.LogDirectory=bmrovradm
 
# 156. NBACE
156.L10nResource=ace
156.NtEventLogSourceName=ace
156.OIDNames=ace
156.DebugLevel=0
 
# 158. Resource Access Interface
158.L10nResource=ncfrai
158.NtEventLogSourceName=ncfrai
158.OIDNames=ncfrai
 
# 159. Transmater
159.L10nResource=ncftfi
159.NtEventLogSourceName=ncftfi
159.OIDNames=ncftfi
 
# 163. NetBackup Service Monitor
163.L10nResource=nbsvcmon
163.NtEventLogSourceName=nbsvcmon
163.OIDNames=nbsvcmon
163.LogDirectory=nbsvcmon
 
# 166. nbvault
166.L10nResource=nbvault
166.NtEventLogSourceName=nbvault
166.OIDNames=nbvault
166.LogDirectory=nbvault
 
# 178. Disk Service Manager
178.L10nResource=dsm
178.NtEventLogSourceName=dsm
178.OIDNames=dsm
 
# 199. FT Server
199.L10nResource=nbftsrvr
199.NtEventLogSourceName=nbftsrvr
199.OIDNames=nbftsrvr
199.LogDirectory=nbftsrvr
 
# 200. FT Client
200.L10nResource=nbftclnt
200.NtEventLogSourceName=nbftclnt
200.OIDNames=nbftclnt
200.LogDirectory=nbftclnt
 
# 201. FT Service Manager
201.L10nResource=fsm
201.NtEventLogSourceName=fsm
201.OIDNames=fsm
 
# 202. Storage Service
202.L10nResource=stssvc
202.NtEventLogSourceName=stssvc
202.OIDNames=stssvc
 
# 210. Exchange FireDrill Wizard
210.L10nResource=ncfive
210.NtEventLogSourceName=ncfive
210.OIDNames=ncfive
210.LogDirectory=ncfive
 
# 219. Resource Event Manager
219.L10nResource=rsrcevtmgr
219.NtEventLogSourceName=rsrcevtmgr
219.OIDNames=rsrcevtmgr
 
# 220. Disk Polling Service
220.L10nResource=dps
220.NtEventLogSourceName=dps
220.OIDNames=dps
 
# 221. Media Performance Monitor Service
221.L10nResource=mpms
221.NtEventLogSourceName=mpms
221.OIDNames=mpms
221.LogDirectory=mpms
 
# 222. Remote Monitoring & Management Service
222.L10nResource=nbrmms
222.NtEventLogSourceName=nbrmms
222.OIDNames=nbrmms
222.LogDirectory=nbrmms
 
# 226. Storage Services
226.L10nResource=nbstserv
226.NtEventLogSourceName=nbstserv
226.OIDNames=nbstserv
226.LogDirectory=nbstserv
 
# 230. Remote Disk Service Manager
230.L10nResource=rdsm
230.NtEventLogSourceName=rdsm
230.OIDNames=rdsm
 
# 231. Event Management Service
231.L10nResource=nbevtmgr
231.NtEventLogSourceName=nbevtmgr
231.OIDNames=nbevtmgr
231.LogDirectory=nbevtmgr
 
# 248. BMR Launcher Utility
248.L10nResource=bmrlaunch
248.NtEventLogSourceName=bmrlaunch
248.OIDNames=bmrlaunch
248.LogDirectory=bmrlaunch
 
# 254. NetBackup Recovery Assistant for Sharepoint Portal Server
254.L10nResource=SPSV2RecoveryAsst
254.NtEventLogSourceName=SPSV2RecoveryAsst
254.OIDNames=SPSV2RecoveryAsst
 
# 261. Artifact Generator Generated Source
261.L10nResource=aggs
261.NtEventLogSourceName=aggs
261.OIDNames=aggs
261.LogDirectory=aggs
 
# 263. Windows GUI
263.L10nResource=wingui
263.OIDNames=wingui
263.NtEventLogSourceName=wingui
263.LogDirectory=wingui
 
# 264. Windows BAR GUI
264.L10nResource=winbargui
264.OIDNames=winbargui
264.NtEventLogSourceName=winbargui
264.LogDirectory=winbargui
 
# 271. Legacy Error Codes
271.L10nResource=nbecmsg
271.NtEventLogSourceName=nbecmsg
271.OIDNames=nbecmsg
 
# 272. Expiration Manager
272.L10nResource=expmgr
272.NtEventLogSourceName=expmgr
272.OIDNames=expmgr
272.LogDirectory=expmgr
 
# 286. Encryption Key Management Service
286.L10nResource=nbkms
286.NtEventLogSourceName=nbkms
286.OIDNames=nbkms
286.LogDirectory=nbkms
 
# 293. Netbackup Audit Manager
293.L10nResource=nbaudit
293.NtEventLogSourceName=nbaudit
293.OIDNames=nbaudit
293.LogDirectory=nbaudit
 
# 294. Netbackup Audit Messages
294.L10nResource=nbauditmsgs
294.NtEventLogSourceName=nbauditmsgs
294.OIDNames=nbauditmsgs
 
# 309. NetBackup Client Framework
309.L10nResource=ncf
309.NtEventLogSourceName=ncf
309.OIDNames=ncf
309.LogDirectory=ncf
 
# 311. NetBackup Client/Server Communications
311.L10nResource=ncfnbservercom
311.NtEventLogSourceName=ncfnbservercom
311.OIDNames=ncfnbservercom
 
# 317. NetBackup Client Beds Plugin
317.L10nResource=ncfbedspi
317.NtEventLogSourceName=ncfbedspi
317.OIDNames=ncfbedspi
 
# 321. NetBackup Relational Database access library
321.L10nResource=nbemm
321.NtEventLogSourceName=dbaccess
321.OIDNames=dbaccess
 
# 318. NetBackup Client Windows Plugin
318.L10nResource=ncfwinpi
318.NtEventLogSourceName=ncfwinpi
318.OIDNames=ncfwinpi
 
# 348. NetBackup Client Oracle Plugin
348.L10nResource=ncforaclepi
348.NtEventLogSourceName=ncforaclepi
348.OIDNames=ncforaclepi
 
# 351. Live Browse Client
351.L10nResource=ncflbc
351.NtEventLogSourceName=ncflbc
351.OIDNames=ncflbc
351.LogDirectory=ncflbc
 
# 352. Granular Restore
352.L10nResource=ncfgre
352.NtEventLogSourceName=ncfgre
352.OIDNames=ncfgre
352.LogDirectory=ncfgre
 
# 355. NetBackup TAR Plugin
355.L10nResource=ncftarpi
355.NtEventLogSourceName=ncftarpi
355.OIDNames=ncftarpi
 
# 356. NetBackup Client VxMS Plugin
356.L10nResource=ncfvxmspi
356.NtEventLogSourceName=ncfvxmspi
356.OIDNames=ncfvxmspi
 
# 357. NetBackup Restore
357.L10nResource=ncfnbrestore
357.NtEventLogSourceName=ncfnbrestore
357.OIDNames=ncfnbrestore
357.LogDirectory=ncfnbrestore
 
# 359. NetBackup Browser
359.L10nResource=ncfnbbrowse
359.NtEventLogSourceName=ncfnbbrowse
359.OIDNames=ncfnbbrowse
359.LogDirectory=ncfnbbrowse
 
# 360. NetBackup OraUtil
360.L10nResource=ncforautil
360.NtEventLogSourceName=ncforautil
360.OIDNames=ncforautil
360.LogDirectory=ncforautil
 
# 361. NetBackup Client DB2 Plugin
361.L10nResource=ncfdb2pi
361.NtEventLogSourceName=ncfdb2pi
361.OIDNames=ncfdb2pi
 
# 362. NetBackup Agent Request Server
362.L10nResource=nbars
362.NtEventLogSourceName=nbars
362.OIDNames=nbars
362.LogDirectory=nbars
 
# 363. Database Agent Request Service
363.L10nResource=dars
363.NtEventLogSourceName=dars
363.OIDNames=dars
 
# 366. NetBackup Client Services
366.L10nResource=ncfnbcs
366.NtEventLogSourceName=ncfnbcs
366.OIDNames=ncfnbcs
366.LogDirectory=ncfnbcs
 
# 369. Import manager
369.L10nResource=importmgr
369.NtEventLogSourceName=importmgr
369.OIDNames=importmgr
369.LogDirectory=importmgr
 
# 371 NetBackup Indexing Manager
371.L10nResource=nbim
371.NtEventLogSourceName=nbim
371.OIDNames=nbim
371.LogDirectory=nbim
 
# 372 NetBackup Hold Service Manager
372.L10nResource=hsm
372.NtEventLogSourceName=hsm
372.OIDNames=nbhsm
 
# 373 NetBackup Indexing Service Manager 
373.L10nResource=ism
373.NtEventLogSourceName=ism
373.OIDNames=nbism
 
# 375. NetBackup Client Search Server Plugin
375.L10nResource=ncfnbusearchserverpi
375.NtEventLogSourceName=ncfnbusearchserverpi
375.OIDNames=ncfnbusearchserverpi
 
# 377 NetBackup Client Component Discovery
377.L10nResource=ncfnbdiscover
377.NtEventLogSourceName=ncfnbdiscover
377.OIDNames=ncfnbdiscover
377.LogDirectory=ncfnbdiscover
 
# 380 NetBackup Client Component Quiescence/Unquiescence
380.L10nResource=ncfnbquiescence
380.NtEventLogSourceName=ncfnbquiescence
380.OIDNames=ncfnbquiescence
380.LogDirectory=ncfnbquiescence
 
# 381 NetBackup Client Component Offline/Online
381.L10nResource=ncfnbdboffline
381.NtEventLogSourceName=ncfnbdboffline
381.OIDNames=ncfnbdboffline
381.LogDirectory=ncfnbdboffline
 
# 385 NetBackup Content Indexer
385.L10nResource=ncfnbci
385.NtEventLogSourceName=ncfnbci
385.OIDNames=ncfnbci
385.LogDirectory=ncfnbci
 
 
# 386. NetBackup Client VMware Plugin
386.L10nResource=ncfvmwarepi
386.NtEventLogSourceName=ncfvmwarepi
386.OIDNames=ncfvmwarepi
 
# 387. NetBackup Remote Network Transport
387.L10nResource=nbrntd
387.NtEventLogSourceName=nbrntd
387.OIDNames=nbrntd
387.LogDirectory=nbrntd
 
 
# 395. STS Event Manager
395.L10nResource=stsem
395.NtEventLogSourceName=stssvc
395.OIDNames=stsem
 
# 396. NetBackup Utilities
396.L10nResource=nbutils
396.NtEventLogSourceName=nbutils
396.OIDNames=nbutils,bptestnetconn
396.LogDirectory=nbutils
 
# 398. NB Search EV Ingest
398.L10nResource=nbevingest
398.NtEventLogSourceName=nbevingest
398.OIDNames=nbevingest
398.LogDirectory=nbevingest
 
# 400 NetBackup Discovery
400.L10nResource=nbdisco
400.NtEventLogSourceName=nbdisco
400.OIDNames=nbdisco
400.LogDirectory=nbdisco
 
# 401. NetBackup Client MSSQL Plugin
401.L10nResource=ncfmssqlpi
401.NtEventLogSourceName=ncfmssqlpi
401.OIDNames=ncfmssqlpi
 
# 402. NetBackup Client Exchange Plugin
402.L10nResource=ncfexchangepi
402.NtEventLogSourceName=ncfexchangepi
402.OIDNames=ncfexchangepi
 
# 403. NetBackup Client SharePoint Plugin
403.L10nResource=ncfsharepointpi
403.NtEventLogSourceName=ncfsharepointpi
403.OIDNames=ncfsharepointpi
 
# 412. NetBackup File System Plugin
412.L10nResource=ncffilesyspi
412.NtEventLogSourceName=ncffilesyspi
412.OIDNames=ncffilesyspi
412.LogDirectory=ncffilesyspi
 
# 428. NetBackup FlashBackup
428.L10nResource=flashbackup
428.NtEventLogSourceName=flashbackup
428.OIDNames=flashbackup
 

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RamNagalla's picture

hi

below is the command ,that i suppose to give,

vxlogcfg -l -p NB -o default  > but your nblog.conf answer the once that I am looking for.

 

vxlogcfg -l -p NB -o 226 sould work, as its giving the error please try below one and let us know the output

 

vxlogcfg -l -o nbstserv -p NB
Gonz's picture

Hello Nagalla

I see the following:

 
F:\Program Files\Veritas\NetBackup\bin\admincmd>vxlogcfg -l -o nbstserv -p NB
V-1-8-16 Unable to decipher the Originator name "nbstserv".  Please try using the Originator ID.

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RamNagalla's picture

226 is the originator id for this.

so lets try this..

vxlogcfg -l -o 226 -p NB

if this also got failed , i just what to make sure if other IDs are working or not.

vxlogcfg -l -o 111 -p NB

 

Gonz's picture

It is failing for all the originators:

F:\Program Files\Veritas\NetBackup\bin>vxlogcfg -l -o 226 -p NB
V-1-8-0  Invalid setting/value is passed

F:\Program Files\Veritas\NetBackup\bin>vxlogcfg -l -o 111 -p NB
V-1-8-0  Invalid setting/value is passed
 

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mph999's picture

The nblog.conf file appears to be corrupt. Only fix really is to copy one off another machine of the same version. You are not meant to manually edit this file, in my experience it tends to break it.

Martin

 

Regards,  Martin
 
Setting Logs in NetBackup:
http://www.symantec.com/docs/TECH75805
 
Gonz's picture

http://www.symantec.com/business/support/index?pag... manage to fix the problem:

I found this technote:

http://www.symantec.com/business/support/index?page=content&id=TECH153189

That suggested:

vxlogcfg -p 51216 -o Default -l

To check what it the log default

LogDirectory=

The LogDirectory was empty

so I followed:

http://www.symantec.com/business/support/index?pag...

To change the log location

After this change the "NetBackup Storage LifeCycle Manager" could be started and remained that way.

 

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SOLUTION
mph999's picture

Well done  - so the log dir was empty ...

Which is odd, as it isn't empty in the output you posed above

Default.LogDirectory=F:\Program Files\Veritas\NetBackup\logs

Oh well, guess there was something wrong in the file somewhere,  I'll try that trick next time I get a similar case, I usually fix them by sending a new nblog.conf file, but this was might be quicker, though of course it might not work in all cases ...

M

 

Regards,  Martin
 
Setting Logs in NetBackup:
http://www.symantec.com/docs/TECH75805