File Share Encryption

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Network access to shared disk from PGP laptop hangs computer

  • 1.  Network access to shared disk from PGP laptop hangs computer

    Posted Oct 07, 2011 08:41 AM

    I have a home network with 2 desktops and 2 laptops and a SYNOLOGY DS110J NAS enclosure running with DSM 3.2 -1922 with a 1TB disk in it.

    Key directories of the computers are backed up to a dedicated folder on the NAS.
    Recently I had to install PGP encryption from Symantec on my work laptop running WINXP SP3.
    Since then I still can access the network share (net use x: \\xxx.xxx.xxx.xxx\folder) but when I write to it, it immediately slows down the PC and it hangs.
    Ctrl-Alt-Del does nothing anymore. The mouse pointer still moves.
    Reboot is the only option
    Switching off PGP does not change anything.
    Uninstalling could be the next action, but decrypting a 320GB drive of which 50% is used takes time !!

    I would like some hints on diagnosing/solving this issue....

    In the event log, the last entry before the hang occurs is (I have a home network with 2 desktops and 2 laptops and a SYNOLOGY DS110J NAS enclosure running with DSM 3.2 -1922 with a 1TB disk in it.

    In the event log, the last entry before rebooting is (no other events are being logged after this):

    Event 2444
    MS DTC started with the following settings:

    Security Configuration (OFF = 0 and ON = 1):
    Network Administration of Transactions = 0,
    Network Clients = 0,
    Inbound Distributed Transactions using Native MSDTC Protocol = 0,
    Outbound Distributed Transactions using Native MSDTC Protocol = 0,
    Transaction Internet Protocol (TIP) = 0,
    XA Transactions = 0 :

    No other events are being logged anymore...

    Event 2444
    MS DTC started with the following settings:

    Security Configuration (OFF = 0 and ON = 1):

    Network Administration of Transactions = 0,
    Network Clients = 0,
    Inbound Distributed Transactions using Native MSDTC Protocol = 0,
    Outbound Distributed Transactions using Native MSDTC Protocol = 0,
    Transaction Internet Protocol (TIP) = 0,
    XA Transactions = 0



  • 2.  RE: Network access to shared disk from PGP laptop hangs computer

    Posted Oct 07, 2011 02:41 PM

    I would try reinstalling PGP Desktop (without our netshare component) on the machine that is hanging when accessing that NAS shared folder by using the following MSI installer options:

    msiexec /i pgpdesktop.msi PGP_INSTALL_NETSHARE=0

    Here is an article detailing the PGP Desktop MSI installation switches