Hi All,

Good Day to All......

We are using SEP 12.1 RU1 MP 1 on Win 2k8 Ent R2 Server in our environment, and recently we have applied a policy to block network cards on a Orphan machines unfortunately some of our test machines are on the same machine is on the same group, and there is a Application control policy also which will terminate all the process.

Currently client is not able to communicate with the SEPM until it communicate back to SEPM we can’t change the policy.so how to overcome this situation?

Regards

Ajin

hello,

You can export policy and manually import sep policy.

follow the steps from teh KB

http://www.symantec.com/business/support/index?page=content&id=TECH138804

i.e

 From another SEP client working which will be having same policy that is going to be applied on client machine with network card problem 

• Go to client Interface
• Click on “Help and Support”
• Choose troubleshooting
• Under Policy profile click on “Export”
• Save file as “policy.xml”

• Copy the profile.xml file to impacted machine

• Import the profile.xml by using the button “Import” next to “Update” button under Policy profile.

HI Manish, 

Thanks for the repply.

Since there is a ADC policy which will terminate all the new launching process , so i am planning to replace the policy file(\Documents and Settings\All Users\Application Data\Symantec\Symantec Endpoint Protection\12.1.xxx.yyy.zzz\Data\Config) , does it makes fine ?

Regards

Ajin

the policy that needs to be copied is policy.xml.

HI Pete, 

Thanks for the reply.

Since there is a ADC policy which will terminate all the new launching process, so i am planning to replace the policy file (\Documents and Settings\All Users\Application Data\Symantec\Symantec Endpoint Protection\12.1.xxx.yyy.zzz\Data\Config) , does it makes fine ?

Regards

Ajin

hello,

You need to import policy.xml file.

Check this

How to enable blocked devices when SEP client is not connected to Symantec Endpoint Protection Manager.

i.e

 From another SEP client working which will be having same policy that is going to be applied on client machine with network card problem 

• Go to client Interface
• Click on “Help and Support”
• Choose troubleshooting
• Under Policy profile click on “Export”
• Save file as “policy.xml”

• Copy the policy.xml file to impacted machine

• Import the policy.xml by using the button “Import” next to “Update” button under Policy profile.

Hi Pete, 

Thanks for the detailed info.

Let me try this and will let you know the outcomes.

Regards

Ajin

Hi Manish, 

Thanks for the reply.

Regards

Ajin

Hello,

I would suggest you to check these Articles:

How to export/import an existing Symantec Endpoint Protection Manager policy

http://www.symantec.com/docs/TECH106486

How to Export and Import a Symantec Endpoint Protection client policy

http://www.symantec.com/docs/TECH190053

Before importing a policy, make sure the source computer's version of Symantec Endpoint Protection matches the computer's version you are importing to.

Note: You can migrate the source computer to a newer version before exporting the policy to avoid this problem.

Reference: http://www.symantec.com/docs/TECH163090

Hope that helps!!

How to Export and Import a Symantec Endpoint Protection client policy

Hi, 

Thanks for all the replies..

Policy of the client has been replced by export and imprting the policies.

 http://www.symantec.com/docs/TECH190

Regards

Ajin

Hi Ajin,

I think this artical already shared by Mithun and Technical_specialist.

So you can mark a solution those comments.