Data Loss Prevention

We are using the Network Discover server (version 10) at work, and when setting up scan we set them up so they scan during the midnight to 6:00am time frame to not effect network performance, then pause until midnight to resume until the scan is complete.  We have about 30 servers that have scheduled scans set up in this format, but in the morning only about 10% of them actually start, run till 6:00am then pause.  The rest start, and then a sec later an error saying it failed to mount drives, and then it says the scan was complete.  What makes the problem worse is that when we rescan them again different ones work, and others don't.  We don't get a concident number or the same servers working.  I know that some of the servers are NAS, while others are stand alone windows file systems.  Basically, is anyone else having this problem and if so did you fix it and how. 


Greg

You can start by setting up another network discover server (if available) and separate your scans by server.  Example, scan file sysems on one server, then NAS on another network discover server.   If another server is not available, then separate your scans by type.  Are there any error codes in the discover scans that you can post? 

We don't have an extra server in which we can seperate they scans with.  The error we get is that:
Scan Start: \\server\pub can't find drives  
Scan INFO: \\server\pub can't mount file system
Scan INFO: scan complete

There are no error codes that go along with the errors.

Try creating another scan :
instead of \\server\Path, try using \\IP_Address\Path
if the path is on another domain you might as well try \\FQDN\Path
and one last thing, make sure the credentials are correct.

Kind Regards,
Naor Penso

I tried to make the target path via their ip addresses, and still no luck same problem exists.  I did find out that all of the servers are standalone windows file servers.  Any other suggestions?

I had the same issue.  If the file c:\Windows\System32\net.exe permissions are not set with local user group "User"  with Read, Read and Execute, it will give you the following errors:

10/1/10 1:51:46 PM INFO Scan started

10/1/10 1:51:46 PM INFO Started scanning Share: \\xxxxxxxx\xxxxxxx\

10/1/10 1:51:46 PM WARNING Failed to read \\xxxxxxxxx\xxxxxx\; error: Unknown Error -- Access is denied.

10/1/10 1:51:46 PM WARNING Failed to complete Share: \\xxxxxx\xxxxxxx\; error: Unknown Error -- Access is denied.

10/1/10 1:51:46 PM INFO Scan finished

Once I added the Local User group with those permissions it was able to remotely log in and scan.