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Network Discovery Task not working

Created: 08 Mar 2013 • Updated: 26 Mar 2013 | 8 comments
This issue has been solved. See solution.

I have been trying to discover network items so I can run an agentless inventory on them.  I have tried multiple device types (Cisco switch, HP printer, Windows 2008 server).  They all fail and give an error similar to this:

 

Log File Name: C:\ProgramData\Symantec\SMP\Logs\a.log

Priority: 1

Help and Support:

Date: 3/8/2013 11:14:00 AM

Tick Count: 2970961

Host Name: Our Server Name Here

Process: AtrsHost (2528)

Thread ID: 127

Module: AtrsHost.exe

Source: Altiris.DiscoveryTasks.DiscoverTask.OnExecute

Description: (Run Network Discovery Task Name Here) Discovery task failed: System.ApplicationException during discovery run: 'PPAException initializing PAL object: PAL.cpp(Line: 438)  PPA::PAL::Initialize()

MapperManager.cpp(Line: 168)  PPA::MapperManager::CacheAllMapperDSFs(): Could not obtain protocol mapper identified by: 809b1f11-f183-4bf1-8633-390f3da588b2.'.

 

I did some quick research and got a few hits with this PPAException pointing back to Dell.  I did originally have Dell Client Manager installed on the CMS server but have since uninstalled it.  I also ran a repair on the Client Management Suite on the server.  I keep getting this same error no matter what type of device I try to discover. 

 

Any thoughts?  Is it related to Dell Client Manager?  Do I need to put that program back on to make network discovery work again?  It did originally work (I don't recall when exactly), though, because I have been able to discover network printers before.

Operating Systems:

Comments 8 CommentsJump to latest comment

jeremyboger's picture

Sorry to keep bumping my own thread...but I really do need some input on this so I can start getting network discoveries to work again.  Here's the error I see in the log again:

Log File Name: C:\ProgramData\Symantec\SMP\Logs\a.log

Priority: 1

Help and Support:

Date: 3/8/2013 11:14:00 AM

Tick Count: 2970961

Host Name: Our Server Name Here

Process: AtrsHost (2528)

Thread ID: 127

Module: AtrsHost.exe

Source: Altiris.DiscoveryTasks.DiscoverTask.OnExecute

Description: (Run Network Discovery Task Name Here) Discovery task failed: System.ApplicationException during discovery run: 'PPAException initializing PAL object: PAL.cpp(Line: 438) PPA::PAL::Initialize()

MapperManager.cpp(Line: 168) PPA::MapperManager::CacheAllMapperDSFs(): Could not obtain protocol mapper identified by: 809b1f11-f183-4bf1-8633-390f3da588b2.'.

RobertBaggitt's picture

This is what I have found.

STEP 1: Change the PL Back to DVD

1. Launch SIM and click on Settings.
2. Click on Change Product Listing.
3. Click on Add, and browse to dell.pl.xml in DMC DVD and Click OK.
4. The Product listing will be updated to DVD.

STEP 2: Uninstall “Altiris Pluggable Protocol Architecture” solution from SIM.

1. Click on “Altiris Pluggable Protocol architecture” in installed products.
2. Click on uninstall. This will prompt to uninstall Dell Solutions 2.0.0 and few other solutions.
3. Click OK and continue the uninstall.

STEP 3: Install Dell Management Console again from DVD

1. In the SIM, click on “Install New Products”.
2. Select “Dell Management Console” and install it.
 

I believe you can skip step 3 if you do not want Dell Management Console installed.

I hope this helps.
 

jeremyboger's picture

RobertBaggitt,

Thanks for the information.  Unfortunatley I do not appear to have a dell.pl.xml file anywhere on the server.  I also do not show Altiris Pluggable Protocol architecture as an installed product.  I assume these were both items related to the Dell Management Console?  If so, is my only option to reinstall it to make this work again?

Just for further information, here are all of the products I currently have installed according to SIM:

 

Altiris Client Management Suite 7.1 SP2 MP1

Altiris Client Mangement Suite Portal Page

Altiris Deployment Solution Complete Suite 7.1 SP2 MP1

Altiris Deployment Solution Core 7.1 SP2 MP1

Altiris Deployment Solution Linux Support 7.1 SP2 MP1

Altiris Deployment Solution WinPE Support 7.1 SP2 MP1

Altiris Deployment Solution with Winpe Support 7.1 SP2 MP1

Altiris Event Console 7.1 SP2

Altiris Inventory Solution 7.1 SP2 MP1

Altiris IT Analytics 7.1 SP2

Altiris IT Analytics Client Server Management Pack 7.1 SP2

Altiris IT Analytics Symantec Endpoint Protection Pack 12.1.2

Altiris Out-of-Band Management 7.1 SP2

Altiris Patch Management Solution 7.1 SP2 MP1

Altiris Power Scheme Task 7.1 SP2

Altiris Real-Time Console Infrastructure 7.1 SP2

Altiris Real-Time System Manager 7.1 SP2

Altiris Software Management Solution 7.1 SP2 MP1

Symantec Endpoint Protection Integration Component 7.1 SP2

Symantec Management Platform 7.1 SP2 MP1.1

Symantec pcAnywhere Solution 12.6.7

Wise Connector 7.1 SP2

 

Just wanted to make sure I had all of those listed in case I'm missing something.

RobertBaggitt's picture

This is worth a try.

Do you have the Altiris Pluggable Protocols Architecture Agent  listed as an installed plug-in/agent in the Symantec Management Agent Settings on the target machine.
 

If it is not installed, install it by running the following .msi from the Notification Server:
  
\\[NS server name]\nscap\bin\Win32\X86\PPA Agent Package\Altiris_PluggableProtocols_Agent_x86.msi

or

\\[NS server name]\nscap\bin\Win64\x64\PPA Agent Package\Altiris_PluggableProtocols_Agent_x64.msi
 

  1. Once the PPA Agent is confirmed to be installed, in the Symantec Management Agent Settings window, choose Send under Basic Inventory
  2. Run a Delta update schedule (Settings, Notification Server, Resource Membership Update)

If this does not work, I feel you will have to reinstall Dell Management Console.

jeremyboger's picture

I won't have anything installed on the devices I'm trying to run a network discovery on.  I'm trying to complete a network discovery on some network printers and a couple of servers without the Symantec Management Agent installed on them.  I'm looking to do agentless inventory on these devices.

jeremyboger's picture

So am I doomed to have to reinstall the Dell solution to get network discovery working again?  Not really what I want to do since we are slowly phasing out all of our Dell clients, but I guess if that's the only way this will get working again I don't have much of a choice.

jeremyboger's picture

Well, unfortunately, it looks like my resolution was to re install the Dell Management Console.  Once I did that I was able to get network discovery working again.  Not what I was hoping for, but it works, I guess.

SOLUTION