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Network Files

Created: 20 Mar 2013 • Updated: 12 Apr 2013 | 4 comments
This issue has been solved. See solution.

Hello,

We have a Data Domain 660 that we use as a network share.  There are files on the share that we backup directly to tape and archive.  Our primary backup server can see the DD660 and the files that we want to backup.  Our secondary server can see the DD660 and the files; however, we are unable to select the files.  They are greyed out.  We recently replaced our old media servers with new servers.  We did not have this issue with the old servers.  I'm trying to figure out where to begin my investigation of this issue to resolve it.  Is it an issue with the BE configuration, since the server and DD660 appears to be talking?  Am I going about this the wrong way?  Any help is greatly appreciated, thanks!

William

Operating Systems:

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teiva-boy's picture

Permissions?

There is an online portal, save yourself the long hold times. Create ticket online, then call in with ticket # in hand :-) http://mysupport.symantec.com "We backup data to restore, we don't backup data just to back it up."

sdcadmin's picture

Hi teiva-boy,

I checked the user access section on the data domain and the server that is able to see and select the files, our primary server, is not listed there either.

teiva-boy's picture

I would contact DataDomain support.  It could be as simple as a CIFS permission issue, or share level permission issue.  You can open a case on my.datadomain.com (if you have a powerlink account)

There is an online portal, save yourself the long hold times. Create ticket online, then call in with ticket # in hand :-) http://mysupport.symantec.com "We backup data to restore, we don't backup data just to back it up."

SOLUTION
sdcadmin's picture

I will contact them. Thanks for the link!