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Network Threat Protection not updating on Clients.

Migration User

Migration UserOct 02, 2012 03:01 AM

Migration User

Migration UserOct 02, 2012 08:15 AM

  • 1.  Network Threat Protection not updating on Clients.

    Posted Oct 01, 2012 05:43 AM

    Dear all.

    i have installed SEPM 11.0.6 on 2 machines and both are replicating patners. one is the main server and other is backup. mostly the clients are on main server. the issue is that on main server the network threat protection is not updating and is stuck on 8 september 2012. where as on the backup server there is no such issue. kindly need help on this issue 



  • 2.  RE: Network Threat Protection not updating on Clients.

    Posted Oct 01, 2012 06:03 AM

    HI,

    Do you have upgrade virus definations Manually or automatically ?



  • 3.  RE: Network Threat Protection not updating on Clients.

    Posted Oct 01, 2012 06:06 AM

    the clients receive updates automatically from SEPM. but i have also tryed by manually enabling the updates an still the antivirus and antispyware protection and practive threat protection is updating fine but network threat protection is still stuck at 8 september 2012



  • 4.  RE: Network Threat Protection not updating on Clients.

    Posted Oct 01, 2012 06:15 AM

    Hi,

    Do you have Update virus defination .jdb file?

    How many sep client having issue ?

    Network Threat Protection displays 'Waiting for updates' after migration to Symantec Endpoint Protection (SEP) RU5/6/6a

    http://www.symantec.com/business/support/index?page=content&id=TECH132312&locale=en_US

     



  • 5.  RE: Network Threat Protection not updating on Clients.

    Broadcom Employee
    Posted Oct 01, 2012 06:16 AM

    Hi,

    Probably definitions are corrupted on the main server.

    Could you try to run liveupdate manually?

    Start --> Run --> Luall.exe

    Is it possible to reboot the server?

    Which information you are replicating with backup?

     

     



  • 6.  RE: Network Threat Protection not updating on Clients.

    Posted Oct 01, 2012 06:20 AM

    yup i have tryed mannually running the updates but still stuck there.

    the clients are replicating . 

    it is also the database server so i cant restart it 



  • 7.  RE: Network Threat Protection not updating on Clients.

    Posted Oct 01, 2012 06:22 AM

    how to check the .jdb file?

    all the clients on the main server are facing this issue.

     



  • 8.  RE: Network Threat Protection not updating on Clients.

    Posted Oct 01, 2012 06:49 AM

    HI,

    Try to Clear May be issue resolved

    How to clear corrupt Virus Definitions from SEPM

    https://www-secure.symantec.com/connect/articles/how-clear-corrupt-virus-definitions-sepm

    Try to one sep client Manually update NTP defination update or not .



  • 9.  RE: Network Threat Protection not updating on Clients.

    Posted Oct 01, 2012 09:07 AM

    i did it but got this error

     

    October 1, 2012 6:03:41 PM UZT:  LiveUpdate failed.  [Site: Site pkisdc4ccex]  [Server: pkisdc4ccex]
    October 1, 2012 6:03:41 PM UZT:  LUALL.EXE finished running.  [Site: Site pkisdc4ccex]  [Server: pkisdc4ccex]
    October 1, 2012 6:03:41 PM UZT:  LiveUpdate encountered one or more errors. Return code = 4.  [Site: Site pkisdc4ccex]  [Server: pkisdc4ccex]
    October 1, 2012 6:01:32 PM UZT:  LUALL.EXE has been launched.  [Site: Site pkisdc4ccex]  [Server: pkisdc4ccex]
    October 1, 2012 6:01:32 PM UZT:  Download started.  [Site: Site pkisdc4ccex]  [Server: pkisdc4ccex]


  • 10.  RE: Network Threat Protection not updating on Clients.

    Broadcom Employee
    Posted Oct 01, 2012 09:12 AM


  • 11.  RE: Network Threat Protection not updating on Clients.

    Broadcom Employee
    Posted Oct 01, 2012 10:14 AM

    Hi,

    Uninstall liveupdate & reinstall it again.

    After reinstall follow the steps to re-register it.

    Open a command window, then browse to:
    C:\Program Files\Symantec\Symantec Endpoint Protection Manager\bin
    Type lucatalog -cleanup and press Enter.
    Type lucatalog -forcedupdate and press Enter.


    Run LiveUpdate to verify that there are no errors.



  • 12.  RE: Network Threat Protection not updating on Clients.

    Posted Oct 02, 2012 02:53 AM

    does it also update all the clients?
    when i start live update it updates all the ativirus and spyware but doesnt go to network threat protection.



  • 13.  RE: Network Threat Protection not updating on Clients.

    Posted Oct 02, 2012 02:59 AM

    hi,

    try you can manually run live update on one SEP client system and check NTP defination update on not ?



  • 14.  RE: Network Threat Protection not updating on Clients.

    Posted Oct 02, 2012 03:01 AM

    tried and it doesnt update

     



  • 15.  RE: Network Threat Protection not updating on Clients.

    Posted Oct 02, 2012 03:11 AM

    Hi,

    You can contect to symantec support

     How to create a new case in MySupport

     http://www.symantec.com/business/support/index?page=content&id=TECH58873

    Phone numbers to contact Tech Support:-

    Regional Support Telephone Numbers:

    United States: https://support.broadcom.com (407-357-7600 from outside the United States)
    Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
    United Kingdom: +44 (0) 870 606 6000
     

     



  • 16.  RE: Network Threat Protection not updating on Clients.

    Posted Oct 02, 2012 03:28 AM

     

    when i run luall.exe this happens.
    i dont see network threat protection here.
     
     
    The following Symantec products and components are installed on your computer.
    > Antivirus and antispyware definitions
    > Antivirus and antispyware definitions Win32 11.0 Hub
    > Antivirus and antispyware definitions Win32 11.0 MicroDefsB.CurDefs
    > Antivirus and antispyware definitions Win64 11.0 Hub
    > Antivirus and antispyware definitions Win64 11.0 MicroDefsB.CurDefs
    > Decomposer Win32 and Win64 11.0
    > Intrusion Prevention signatures
    > Intrusion Prevention signatures Win32 11.0
    > Intrusion Prevention signatures Win64 11.0
    > LiveUpdate
    > SPC AntiVirus Client Mac 11.0 (English)
    > Submission Control signatures
    > Submission Control signatures 11.0
    > Symantec Endpoint Protection Manager Content Catalog 11.0
    > Symantec Endpoint Protection Win32 11.0.0 (English)
    > Symantec Endpoint Protection Win32 11.0.1000 (English)
    > Symantec Endpoint Protection Win32 11.0.2000 (English)
    > Symantec Endpoint Protection Win32 11.0.3001.2224 (English)
    > Symantec Endpoint Protection Win32 11.0.4000.2295 (English)
    > Symantec Endpoint Protection Win32 11.0.5002.333 (English)
    > Symantec Endpoint Protection Win32 11.0.6005.562 (English)
    > Symantec Endpoint Protection Win32 11.0.7000.975 (English)
    > Symantec Endpoint Protection Win64 11.0.0 (English)
    > Symantec Endpoint Protection Win64 11.0.1000 (English)
    > Symantec Endpoint Protection Win64 11.0.2000 (English)
    > Symantec Endpoint Protection Win64 11.0.3001.2224 (English)
    > Symantec Endpoint Protection Win64 11.0.4000.2295 (English)
    > Symantec Endpoint Protection Win64 11.0.5002.333 (English)
    > Symantec Endpoint Protection Win64 11.0.6005.562 (English)
    > Symantec Endpoint Protection Win64 11.0.7000.975 (English)
    > Symantec Endpoint Protection client
    > Symantec Network Access Control Win32 11.0.0 (English)
    > Symantec Network Access Control Win32 11.0.1000 (English)
    > Symantec Network Access Control Win32 11.0.2000 (English)
    > Symantec Network Access Control Win32 11.0.3001.2224 (English)
    > Symantec Network Access Control Win32 11.0.4000.2295 (English)
    > Symantec Network Access Control Win32 11.0.5002.333 (English)
    > Symantec Network Access Control Win32 11.0.6005.562 (English)
    > Symantec Network Access Control Win32 11.0.7000.975 (English)
    > Symantec Network Access Control Win64 11.0.0 (English)
    > Symantec Network Access Control Win64 11.0.1000 (English)
    > Symantec Network Access Control Win64 11.0.2000 (English)
    > Symantec Network Access Control Win64 11.0.3001.2224 (English)
    > Symantec Network Access Control Win64 11.0.4000.2295 (English)
    > Symantec Network Access Control Win64 11.0.5002.333 (English)
    > Symantec Network Access Control Win64 11.0.6005.562 (English)
    > Symantec Network Access Control Win64 11.0.7000.975 (English)
    > Symantec Security Software
    > Symantec Security Software Update
    > Symantec Shared Components
    > TruScan proactive threat scan commercial application engine 11.0
    > TruScan proactive threat scan commercial application list Win32 11.0
    > TruScan proactive threat scan commercial application list Win64 11.0
    > TruScan proactive threat scan data 11.0
    > TruScan proactive threat scan engine Win32 11.0
    > TruScan proactive threat scan engine Win64 11.0
    > TruScan proactive threat scan whitelist Win32 11.0
    > TruScan proactive threat scan whitelist Win64 11.0
     
    Initializing...
    Connecting to liveupdate.symantecliveupdate.com...
    Downloading catalog file (1 of 74), product up-to-date.
    Downloading catalog file (2 of 74), complete.
    Opening update list
    The digital signature found on the catalog file has been signed by Symantec Corporation.
    Processing update list
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    Downloading catalog file (3 of 74), complete.
    Opening update list
    The digital signature found on the catalog file has been signed by Symantec Corporation.
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    Opening update list
    The digital signature found on the catalog file has been signed by Symantec Corporation.
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    Opening update list
    The digital signature found on the catalog file has been signed by Symantec Corporation.
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    Opening update list
    The digital signature found on the catalog file has been signed by Symantec Corporation.
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    Opening update list
    The digital signature found on the catalog file has been signed by Symantec Corporation.
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    The digital signature found on the catalog file has been signed by Symantec Corporation.
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    The digital signature found on the catalog file has been signed by Symantec Corporation.
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    The digital signature found on the catalog file has been signed by Symantec Corporation.
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    The digital signature found on the catalog file has been signed by Symantec Corporation.
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    The digital signature found on the catalog file has been signed by Symantec Corporation.
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    The digital signature found on the catalog file has been signed by Symantec Corporation.
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    The digital signature found on the catalog file has been signed by Symantec Corporation.
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    Opening update list
    The digital signature found on the catalog file has been signed by Symantec Corporation.
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    The digital signature found on the catalog file has been signed by Symantec Corporation.
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    The digital signature found on the catalog file has been signed by Symantec Corporation.
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    The digital signature found on the catalog file has been signed by Symantec Corporation.
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    The digital signature found on the catalog file has been signed by Symantec Corporation.
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    The digital signature found on the catalog file has been signed by Symantec Corporation.
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    The digital signature found on the catalog file has been signed by Symantec Corporation.
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    The digital signature found on the catalog file has been signed by Symantec Corporation.
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    The digital signature found on the catalog file has been signed by Symantec Corporation.
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    The digital signature found on the catalog file has been signed by Symantec Corporation.
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    The digital signature found on the catalog file has been signed by Symantec Corporation.
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    Opening update list
    The digital signature found on the catalog file has been signed by Symantec Corporation.
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    Downloading catalog file (30 of 74), product up-to-date.
    Downloading catalog file (31 of 74), product up-to-date.
    Downloading catalog file (32 of 74), complete.
    Opening update list
    The digital signature found on the catalog file has been signed by Symantec Corporation.
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    Opening update list
    The digital signature found on the catalog file has been signed by Symantec Corporation.
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    The digital signature found on the catalog file has been signed by Symantec Corporation.
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    The digital signature found on the catalog file has been signed by Symantec Corporation.
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    Opening update list
    The digital signature found on the catalog file has been signed by Symantec Corporation.
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    The digital signature found on the catalog file has been signed by Symantec Corporation.
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    The digital signature found on the catalog file has been signed by Symantec Corporation.
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    The digital signature found on the catalog file has been signed by Symantec Corporation.
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    The digital signature found on the catalog file has been signed by Symantec Corporation.
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    Downloading catalog file (68 of 74), product up-to-date.
    Downloading catalog file (69 of 74), product up-to-date.
    Downloading catalog file (70 of 74), complete.
    Opening update list
    The digital signature found on the catalog file has been signed by Symantec Corporation.
    Processing update list
    Opening update list
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    Downloading catalog file (71 of 74), complete.
    Opening update list
    The digital signature found on the catalog file has been signed by Symantec Corporation.
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    Opening update list
    The digital signature found on the catalog file has been signed by Symantec Corporation.
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    Opening update list
    The digital signature found on the catalog file has been signed by Symantec Corporation.
    Processing update list
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    Downloading catalog file (74 of 74), product up-to-date.
    All of the Symantec products installed on your computer are currently up-to-date. Remember to check for new updates frequently.
     
    LiveUpdate session is complete.
     


  • 17.  RE: Network Threat Protection not updating on Clients.

    Posted Oct 02, 2012 03:37 AM

    hi,

    As per log All download complete successfully.

    You can contect to symantec support and raised support case..

    Customer Support Assistance

    http://www.symantec.com/support/assistance_care.jsp



  • 18.  RE: Network Threat Protection not updating on Clients.

    Posted Oct 02, 2012 05:23 AM
      |   view attached

    u can check it that all the others are updated accept one



  • 19.  RE: Network Threat Protection not updating on Clients.

    Posted Oct 02, 2012 08:15 AM

    i m not sure but arent these steps for sepm 12.1?



  • 20.  RE: Network Threat Protection not updating on Clients.

    Posted Oct 02, 2012 08:18 AM

    HI,

    Kindly try to Check one sep client and Manually Run LUA and check update or not ?

    If not update Kindly raised support ticket.

    Customer Support Assistance

    http://www.symantec.com/support/assistance_care.jsp

    May be issue is symantec Releated.

     



  • 21.  RE: Network Threat Protection not updating on Clients.

    Posted Oct 03, 2012 12:05 AM

    i tried to file a case but it is stuk on the page where it wants "Technical Contact Id" or "Support Number " or "Technical Case Id". i mean where do i get this info? so confusing there.



  • 22.  RE: Network Threat Protection not updating on Clients.

    Posted Oct 03, 2012 12:22 AM

    call up the toll free number and provide the necessary information. Or else call customer care for more details on the Support ID.

    Contact Symantec Customer Care on 

    http://www.symantec.com/support/assistance_care.jsp

    OR 

    Technical Support

    http://www.symantec.com/business/support/contact_techsupp_static.jsp

     

    Phone numbers to contact Tech Support:-

    Regional Support Telephone Numbers:
    United States: https://support.broadcom.com (407-357-7600 from outside the United States)
    Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
    United Kingdom: +44 (0) 870 606 6000

    India: Toll-Free 000 800 4401 456 directly

    IDD call: +61 2 8220 7111

    Check this thread

    https://www-secure.symantec.com/connect/forums/technical-contact-id-support-number-or-technical-case-id



  • 23.  RE: Network Threat Protection not updating on Clients.
    Best Answer

    Broadcom Employee
    Posted Oct 03, 2012 03:01 AM

    Hi,

    Call the Symantec support and provide them necessary information. They will try to fetch the necessary information.

    Meanwhile could you please go through the following steps:

    Following are the steps for the same:

    1. Stop SEPM server service.

    2. Go to C:\program files\symantec\symantec endpoint protection manager\Inetpub\content\

    Go to each folder, folders will be similar to this format {4F889C4A-784D-40de-8539-6A29BAA43139} & delete all the subfolders.

    in Windows Server 2008, the path will be C:\ProgramData\Symantec\Symantec Endpoint Protection Manager\Inetpub\content

    3). Start the SEPM service

    4). Run Live update 

    This will re-populate the database which in turn will update the moniker folders.