New 7.5 install unable to start DLO Adminstration Service
Created: 20 May 2013 • Updated: 24 May 2013 | 3 comments
This issue has been solved. See solution.
We have a new install of 7.5 on Windows 2012 running local sql databases. The install completes and the Symantec DLO adminisrtration Service does not start. The error is
The description for Event ID 50040 from source DLOAdminSvcu cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
ADODBError-_com_error: foundationerror=cc000064, comerr=80004005, nativeerror=17, conn=Provider=SQLOLEDB;Data Source=servername\DLO;Initial Catalog=master;Integrated Security=SSPI;Connect Timeout=120, query=, msg=Unspecified error, src=Microsoft OLE DB Provider for SQL Server, desc=[DBNETLIB][ConnectionOpen (Connect()).]SQL Server does not exist or access denied.
We tried several domain accounts, local account and server reboot. The service will not start.