Have you made sure and follow all the steps in the Software Management Solution Users Guide?

It can be found here: http://www.altiris.com/upload/software_mgmt_user_g... and the software portal info starts with chapter 13, page 163.

You need to configure the portal and security settings in addition to installing the portal agent on the client PCs (which it looks like you have already done).

I followed the steps in the guide and am able to connect from the test machines I have set up in our environment.

RS

Hi Patrik,
I'm just curious to know which browser you are using to open the software portal.
Also can you provide the exact error from the log viewer?

Hello.

I have tried IE 6.0, 7.0 and 8.0.

I can not provide you with information from the logs at this point but if I recall it correctly there wasn't anything useful there.

Cheers,

Patrik

I am actually having the same problem.  After isntalling the Software Management Solution and following the steps to configure software portal, I get "An error prevented the portal page from opening. Close this page and try again. If this error continues to occur, contact your administrator.
" wihle trying to view the portal in IE 7.

I get 3 errors in my altiris logs:
first:
Log File Name: C:\Program Files\Altiris\Notification Server\Logs\a.log
Priority: 1
Date: 6/19/2009 10:10:02 AM
Tick Count: 543614171
Host Name: ALTIRIS1
Process: AeXSvc (3344)
Thread ID: 103
Module: AeXSVC.exe
Source: Altiris.NS.StandardItems.SoftwareDelivery.SWDSupport.ManageDistributionPoints
Description: The NS failed to refresh package snapshot. Could not access the package path. Package:Microsoft QChain Package, Path:C:\Program Files\Altiris\Patch Management\packages\qchain

and then two of:
Log File Name: C:\Program Files\Altiris\Notification Server\Logs\a.log
Priority: 1
Date: 6/19/2009 10:11:43 AM
Tick Count: 543715484
Host Name: ALTIRIS1
Process: w3wp (1876)
Thread ID: 1
Module: w3wp.exe
Source: Altiris.SoftwarePortal.Web.Global.Application_Error
Description: Error occured while processing software portal pages.

( Exception Details: System.Web.HttpException: Request timed out. )
( Exception logged from:
at Altiris.Diagnostics.Logging.EventLog.ReportException(Int32 severity, String strMessage, String category, Exception exception)
at Altiris.Diagnostics.Logging.EventLog.ReportException(String strMessage, String category, Exception exception)
at Altiris.NS.Logging.EventLog.ReportException(String strMessage, Exception exception)
at Altiris.SoftwarePortal.Web.Global.Application_Error(Object sender, EventArgs e)
at System.EventHandler.Invoke(Object sender, EventArgs e)
at System.Web.HttpApplication.RaiseOnError()
at System.Web.HttpApplication.RecordError(Exception error)
at System.Web.HttpApplication.ApplicationStepManager.ResumeSteps(Exception error)
at System.Web.HttpApplication.System.Web.IHttpAsyncHandler.BeginProcessRequest(HttpContext context, AsyncCallback cb, Object extraData)
at System.Web.HttpRuntime.ProcessRequestInternal(HttpWorkerRequest wr)
at System.Web.HttpRuntime.ProcessRequestNoDemand(HttpWorkerRequest wr)
at System.Web.Hosting.ISAPIRuntime.ProcessRequest(IntPtr ecb, Int32 iWRType)
)
( Extra Details: Type=System.Web.HttpException Src= )

My IIS logs show a serries of 400;2 errors, which should mean a misconfiguration, but I can't tell what would be misconfigured.  I left Software Portal Managers with default privileges.  I have also added myself explicitly to Portal Admins and Portal Managers.  Any ideas?

This article 48719  kb.altiris.com/article.asp explain this problem.

You need to upgrade in Software Managment 7.0 SP1