Endpoint Protection

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  • 1.  New Antivirus install fails to update

    Posted May 07, 2013 02:50 PM

    We are running Norton Antivus Corporate Edition on all our desktops. I needed to reformat a hard drive and setup a desktop in which the user caused some drivers issues. The re-installed Antivirus will not update. It tells me that it can't reach the Symantec server. But all other machines which are running the same software, will down new definitions with no problems. Could this be a licensing issue.



  • 2.  RE: New Antivirus install fails to update

    Posted May 07, 2013 03:01 PM

    Be aware that SAV is end of life. You should upgrade to either SEP 11.x or SEP 12.1, preferably 12.1.

    http://www.symantec.com/docs/TECH178551

    With that being said, is this a managed install? Is it reporting in to the console?

    Try updating with the JDB file

    https://www.symantec.com/security_response/definitions/download/detail.jsp?gid=savce



  • 3.  RE: New Antivirus install fails to update

    Posted May 07, 2013 03:08 PM

    It is unmanaged. I searched for an ,xdb file and there doesn't appear to be any, The version is 7.60.926.

    Thanks for your comment.



  • 4.  RE: New Antivirus install fails to update

    Posted May 07, 2013 03:41 PM

    To sdcomm:

    If your AV product really is NORTON Antivirus Corporate Edition and the version is 7.anything, you may as well not have anything installed at all. Completely unsupported and totally useless in today's threat environment. Even if the client was Symantec Antivirus Corporate Edition 10.1.x, as previously mentioned, it has reached end-of-life and is no longer supported.

    If you still have a valid support contract, you can install SEP 11.0.7300 or SEP 12.1.2100

    MJD



  • 5.  RE: New Antivirus install fails to update

    Posted May 08, 2013 02:01 AM

    Hi

    SAV is EOL you need to upgrade to latest version SEP 12.1.2

    Regards

     



  • 6.  RE: New Antivirus install fails to update

    Posted May 08, 2013 02:10 AM

    SAV are EOSL you can upgrade SEPM 12.

    Be Aware: The Symantec Antivirus Corporate Edition 10.x and Symantec Client Security 3.x has reached End of Support life!

    https://www-secure.symantec.com/connect/forums/be-...

    Symantec Anti-Virus 10 End-of-Life Announcement.

    https://www-secure.symantec.com/connect/blogs/syma...

    Frequently asked questions about Symantec AntiVirus 10.x End of Support Life

    Article:TECH184999  |  Created: 2012-03-27  |  Updated: 2012-03-28  |  Article URL http://www.symantec.com/docs/TECH184999

     



  • 7.  RE: New Antivirus install fails to update

    Posted May 08, 2013 02:20 AM

    Upgrade your version of SEPM

     

    Latest Symantec Endpoint Protection Released - SEP 12.1 RU2 MP1

    https://www-secure.symantec.com/connect/blogs/latest-symantec-endpoint-protection-released-sep-121-ru2-mp1



  • 8.  RE: New Antivirus install fails to update

    Posted Jul 01, 2013 09:32 AM

    Just a reminder to anyone still using SAV: please do upgrade to SEP as soon as possible.  That product is no longer supported.  New definitions have been released for SAV 10.x long after support ended, in order to allow admins ample time to migrate.  These are just a courtesy and can be discontinued at any time.

    Please do act now in order to remain protected!