Video Screencast Help

New Client Installs Don't Show Up In SEPM

Created: 31 Oct 2013 • Updated: 31 Oct 2013 | 10 comments

We've just installed SEP 12.1.4 on one of our servers, and I'm having issues getting new client installs to show up in the management console. 

I will push the client remotely, and the console says that the install completed successfully.

However, even after rebooting (several times), the client computer never shows up in the manager. 

I've also tried installing manually, which doesn't always work either. I can't seem to find any kind of pattern.

This is going to be a real problem when we roll this out to our entire company.

 

Edit: We do still have a previous (separate) install of SEP 11 on a different server. I was able to successfully bring over 3 machines from that server onto the new 12.1 site. We only have domain, and don't want to migrate anything over between the 2 management consoles.

Operating Systems:

Comments 10 CommentsJump to latest comment

.Brian's picture

Did you try replacing the sylink file?

Also, you can enable sylink logging to see the communication between client/server

http://www.symantec.com/docs/TECH104758

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

pete_4u2002's picture

is there any filter set on SEPM?

is the package configured for computer mode?

 

k_ahlly's picture

Now the package doesn't even appear to be reaching the remote computers. I logged into one of the test computers this morning and Symantec isn't even installed on the machine (I pushed to it several times yesterday, and even manually installed it myself). 

I think that the sylink.xml file is incorrect in the actual install package, but I can't figure out how to replace it with the correct one.

 

No filters are applied, and we haven't cloned anything.

SameerU's picture

Hi

Whether this systems are imaged systems

Regards

 

Rafeeq's picture

Make sure necessary ports are open 8014 for communication

if they are cloned remove the HWID as per this document.

http://www.symantec.com/business/support/index?page=content&id=TECH97626

k_ahlly's picture

Now the package doesn't even appear to be reaching the remote computers. I logged into one of the test computers this morning and Symantec isn't even installed on the machine (I pushed to it several times yesterday, and even manually installed it myself). 

I think that the sylink.xml file is incorrect in the actual install package, but I can't figure out how to replace it with the correct one.

 

No filters are applied, and we haven't cloned anything.

AravindKM's picture

Can you manually export the installation package in SEPM and try to install in one of the test computers.

After installtion reboot it once, wait for 5-10 minutes. Go to client GUI and check help and support-->troubleshooting. Check wheter you able to see the SEPM IP/Name here.

 

Please don't forget to mark your thread solved with whatever answer helped you : ) Thanks & Regards Aravind

SameerU's picture

Hi

Try deleting the hardware ID

Regards

 

AjinBabu's picture

Hi, 

Have you checked the communication port from client to SEPM server if not do a telnet.

Are the machines are cloned then run the clone preparation tool before cloning.

Regards

Ajin