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New Incident Deafult Priority Setting Change to Low

Created: 13 Feb 2013 • Updated: 14 Feb 2013 | 3 comments
This issue has been solved. See solution.

In Helpdesk 6.0, how do I change the default priority for a new incident. By default it is Medium, I want to change this to Low.

 

Thanks

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Rob Moore's picture

In HD 6x, Open the Worker console with Admin rights and go to ADMIN -> Lookups and select Priority, then click the pencil to Edit.

 

At the top of the list there is a dropdown you can use to select the default priority. You can set the defaults for pretty much all the lookups that way.

 

rob

SOLUTION
dodgint's picture

Dude, you are the man. I looked right at that setting yesterday and paid no attentoin to the drop down box. Thanks for steering me back to the right spot.

Have a great day,

Todd

Todd Clark County IS Vancouver,WA