Video Screencast Help

New Incident Deafult Priority Setting Change to Low

Created: 13 Feb 2013 • Updated: 14 Feb 2013 | 3 comments
This issue has been solved. See solution.

In Helpdesk 6.0, how do I change the default priority for a new incident. By default it is Medium, I want to change this to Low.


Comments 3 CommentsJump to latest comment

Rob Moore's picture

In HD 6x, Open the Worker console with Admin rights and go to ADMIN -> Lookups and select Priority, then click the pencil to Edit.

At the top of the list there is a dropdown you can use to select the default priority. You can set the defaults for pretty much all the lookups that way.


dodgint's picture

Dude, you are the man. I looked right at that setting yesterday and paid no attentoin to the drop down box. Thanks for steering me back to the right spot.

Have a great day,


Todd Clark County IS Vancouver,WA