Hi

Can you try creating a new backup to disk folder on another partition? Any difference?
What about Windows event logs? Application/System any indication about problems with disk? Also try NT backup just to rule out any software problem.


Hope this helps!!

When I cancel a queued job I get the following in the job log:
Drive and media mount requested: 11/8/2006 2:09:35 PM
- Error - Mount failed.
Operation aborted

Update - So I tried creating a Backup-to-disk folder on the D drive of that server which is locall disk, as opposed to the E drive which is a SCSI attached storage. It is a SurfRaid SR-TRITON16SA storage array with 4.5 TB presented to this Windows Server. If I do a backup to the local disk it works fine, if I do one to the storage array it hangs with the previous errors. Is there any special drivers or tricks to getting it to work with our array?

On the SurfRaid what if you craete a 200gig partition and try to run a backup to disk? I suspect you 4.5 TB is one volume and it may be a limitation. Or seperating into 2 2.2 TB volumes.

My volume is currently a 4.1 TB drive in Windows so it very well could be a limitation issue. Windows has no problem writing to it though so I don't know why Backup Exec would have a problem. It can create the folder and it write the changer config files to it as well as creates the backup file as blank media, it just never writes to it. Is there any engineers from Symantec that can verify this?

Hello

I too am having similar issues.

I have a brand new 11d setup. I have an external Promise SAN of 4.5 terabytes

I also have a 1 terabyte array

I spent 2 hours with symantec tech support on the phone.

When I go to backup to the 4.5tb drive, it goes into que and a ton of :

Event Type:Error
Event Source:Backup Exec
Event Category:None
Event ID:33808
Date:12/2/2006
Time:12:39:50 PM
User:N/A
Computer:ICH2
Description:
An error occurred while processing a B2D command.
Drive: WriteMasterFMTable() SetFilePointer failed (\\ich6.xxxxxxxx.org\belarge\1\@@@@@@@@.bkf). Error=6

are created on the BE server.

I am now trying to break the 4.5tb drive into 1.7tb drives.


Also when i backup up to the exisiting 1tb drive, I get pre processing and it never changes (waited 12 hours). Changing the advanced setting to clear auto detect made it work (though not always consistently)

I also on another server tried to backup to a 500g drive, and though it started to work, at 25gigs it failed with 'unknown' error'.

Backing up to tape, or a local folder on the BE server does work

Before 11d I had 9.1 and it worked with all the current drives fine.

So what is the deal?

I just changed the 4.5 terabyte SAN to 3 1.5tb drives. Had BE create the folder for B2D on one of the shares.

Took an exisiting job and tested it on the local drive it worked in 20 seconds.

Took the same job and sent it too the B2D folder and it imeadiatly went into queued status.

I checked the application log and wham... there are so many event '33808' events that i cant count them!

I purchased this product with several options last week, and will have to return it as simply this is not working with many SAN hardware choices.

My SAN is Promise VTrak 300.

Anyone get this too work yet???

One last thing.

I have used NTBackup and it works fine; what is sad, is now NTBackup seems like a better option.

Symantec; I have placed a request for a full refund to my vender, but if you can some how make this work in the next 48 hours, I will keep it.

People give shit to Microsoft for their products; It seems clear, from the night mare of licensing to getting tech support on the phone, and making this version work... 11d was months from ready to be released.

Dave
MCSE NT4, MCSE, 2000, MCSA 2003, A+

One last thing (or will it be). I had Symantec 9 Coorp Anti Virus, and because 11d will not work with this version (won't even boot according to the white papers!) I have purchased version 10.X. Was this an accident?! One Symantec product not compatable with another that is not even 2 years old... makes you wonder...

I got this same issue! I have a 6.8TB drive and I have tried to repartition, recreate, reformat, reinstall and even upgraded to 11d from 10d and to no avail! Has anyone found the REAL answer to this?

I get this error as well. I cannot backup to any of my network drives. This is the error:

An error occurred while processing a B2D command.
Drive: WriteMasterFMTable() SetFilePointer failed (\\xxxxxxxx\Backup2\@@@@@@@@.bkf). Error=6

For more information, click the following link:
http://eventlookup.veritas.com/eventlookup/EventLo...

Same error here, any help from Symantec?