New purchase and already getting "invalid serial number" messages everywhere
Just purchased Endpoint Protection Small Business Edition 2013; 3 year subscription for 4 endpoints. Installed the software on the server (windows server 2003) and tried to activate the "license" using the serial number. After entering the serial number and my contact information no less than 4 times, it pops up asking for a .slf file that I don't have, never sent via email, and cannot be found or generated on the numerous redudant "portals" you have. Truly the worst installation experience ever.
https://licensing.symantec.com - Invalid serial number. Please Re-enter
https://symantec.flexnetoperations.com - The Serial Number "MXXXXXXX" does not exist.
https://hostedendpoint.spn.com - Invalid serial number or license key file, please try again.
Where is this .slf file?
Why do I need a .slf file if I already have a serial number?
Why is the serial number you sent me invalid on every portal?
Why are there three portals instead of just one?
Why on every portal am I repeatedly asked to enter my name, customer number, order number, serial number and so forth to get any information out of it? This is information you already know about me and that I've entered 20+ times by now. You already have this information; I shouldn't have to dig it out of an email you sent me because you use email as a "storage" mechanism rather than put this information in a central database. I come to you to find this information, not the other way around.